Conflict Resolution Plan
Ryan Jensen 624X Leadership Interactions Class 7 Conflict Resolution Plan Version 1. 0: August 24,2010 Conflict Resolution Plan Step One: Set the Scene Make sure that people understand that the conflict may be a mutual problem, which may be best resolved through discussion and negotiation rather than through raw aggression. If you are involved in the conflict, emphasize the fact that you are presenting your perception of the problem. Use active listening skills to ensure you hear and understand other’s positions and perceptions. […]