Impact on Performance and Productivity in Dbs Banks Business Essay
In the management research project, it focuses to investigate on the impact of motivation on performance and productivity of staffs in DBS Bank Customer Centre which is their call centre. It views on the challenges faced by the call centre agents which often results in low morale and negative psychological effect on staffs. Motivation is one area in an organisation that has no right or wrong practice and it will either have a positive or negative results depending on the […]