Customer Satisfaction Essay Examples - Free Research Paper Topics on StudyDriver.com

Customer Satisfaction Towards Islamic Banking Finance Essay

The word ‘bank’ characteristically refers to a financial intermediary that providing deposit facility and whose primary activity is to act as a payment agent for customers and borrow and lend money. (Wikipedia, 2010) Islamic banking is a system of banking or banking activity that performs the same functions as the conventional system but is constrained by the rules and principles (sharia). Sharia prohibits transaction of payment or acceptance of interest fees for the lending and accepting of money severally, commonly […]

Customer Satisfaction and Swot Analysis

ABSTRACT As the project is about Customer Satisfaction and Swot analysis of Thesis Binding, It is a marketing research project, for that I have collected the data by using various techniques like questionnaire and by telephone as well. The questionnaire made in different formats for in-house and out-house separately. Out-house survey is being done in the various university of Kolkata like Calcutta university, Jadavpur and so on. And for in-house survey, we are surveying those customers who have already done […]

Customer Satisfaction of Maruti

It was in 1970 that Sanjay Gandhi envisioned the manufacture of maruti which is known popularly as the people’s car it is maruti which is known to give wheels to the nation. The first car of mauti was rolled out on Dec. 14, 1983 after a collaboration with Suzuki motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation, the […]

Customer Satisfaction Towards

ANALYSIS OF CUSTOMER SATISFACTION TOWARDS SUPERMARKET A DISSERTATION ON “Analysis of customer satisfaction towards supermarket” Submitted in partial fulfilment of the requirement for MBA Degree of Bangalore University BY SATISH S MUSTI Register Number 04XQCM6080 Under the guidance of Prof. Shinu Abhi M. P. Birla Institute of Management Associate Bharatiya Vidya Bhavan #43, Race Course road, Bangalore-560001 M. P. B. I. M, Bangalore 1 ANALYSIS OF CUSTOMER SATISFACTION TOWARDS SUPERMARKET DECLARATAION I hereby declare that the project report titled “Analysis […]

Customer Loyalty Schemes | Business Dissertation

The creation of customer loyalty in the automotive sector Marketers push for brand loyalty, across all product ranges, from toothpaste to larger purchases such as a new car. Within the automobile industry there is little product differences in each segment, as partnerships, coalitions and takeovers bind manufacturers together. Each manufacturer is striving to obtain brand loyalty, not only at the point of purchase, through servicing the vehicle, supply parts and encouraging repurchases. This adds value to the organisation, and increases […]

Customer Value Management

Executive Summary What is this report about? This report aims to identify the importance and long term benefits from adopting a customer value management (CVM) strategy for a life insurance company (“insurer”) in Singapore. It highlights the reasons why insurers need to adopt a CVM strategy and showcases the various means by which the strategies facilitate customer satisfaction which in turn results in profitability for the insurer. By following a well planned CVM Framework, an insurer will be able to […]

Citizen Satisfaction

(An Evaluation the Relative Importance and Perceived Quality of Citizen Service Centres in Greece.) 1. Introduction 1.1 Importance of the Research According to the philosophical bases of marketing customer wants satisfaction. As the consumer is the key for a firm, the voter is the central element for a government or party (Lock and Harri,1996).In this context the citizen – voter wants satisfaction and searching his satisfaction from the services that are offered to him is ‘‘ a lens through which […]

Employees Job Satisfaction in Orient Craft Ltd.

INTRODUCTION Human resource Development has in recent year become the focus of attention of planner’s policy makers and administration. It is important not only for an enterprise but also for a nation to develop its human resources. Employee’s Job Satisfaction is one of the main areas of HRD. Organizations are social systems where human resources are the most important factors for effectiveness and efficiency. Organizations need effective managers and employees to achieve their objectives. Organizations cannot succeed without their personnel […]

The Customer’s Satisfaction with Service

Chapter I: Introduction 1.1 Background In recent times, customer’s satisfaction is the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the resort and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver, 1997). The customers’ […]

International Tourism Satisfaction – Tourism Dissertations

Chapter I Introduction 1.1 Introduction Tourism is frequently and justifiably described as a major phenomenon of modern times. Since 1950 the number of international tourist arrivals worldwide has increased spectacularly, from just 25 million to over 924 million in 2008. Representing an average annual growth of 7 % a year (Sharpley, R., 2004; and WTO – World Tourism Organisation, 2009). International tourism generated US$ 856 billion in 2007, representing 30% of the world’s exports of services for the related year. […]

Boosting Corporate Customer Loyalty

Hotels boost corporate customer loyalty through the service quality of the front office personnel INTRODUCTION This research, through a review of literature published on the subject, considers how hotel organisations might boost the repeat patronage of their corporate customers. Changes in the economy and the overall culture of corporate business travel, such as the increase in use of technology instead of trips, have significantly impacted the hotel industry in recent years. These changes “have altered the possibilities for service delivery and […]

Self-Service Technologies Essay Online for Free

Introduction In the modern world, self-service technologies (SST) have been implemented in the service industry. There are various types of SST services such as telephone-based technologies, online banking, internet-based interfaces etc. (Yen, 2005). Despite this huge rise in SST, it cannot be simply assumed that SST’s are always better than traditional services. As any other service, SST comes with its failures and disappointments (Shamdasani et al, 2008, Dimitriadis & Kyrezis, 2011, Dabholkar & Spaid, 2012). Service failures may occur in […]

Customer Service and Customer Retention in Fast Food Industry in Karachi

Abstract This study investigates the relationship between dining attributes, customer satisfaction and customer’s retention in the fast food industry. In short this research paper is to describe & analyze why customers come back to the same restaurant when there are several options available to them. What influence their decisions? This research has brought out how to gain customer retention to the services and the factors that influence the customer retention. For this research qualitative approach is used. Data collection method […]

Pizza USA: an Exercise in Translating Customer Requirements into Process Design

This case involves Pizza USA, a small independent chain restaurant operation that offers both dine-in and carry-out services for customers that has received feedback for a potential change that will require the implementation of design process to add services. Currently, customers have indicated that they are pleased with the food offered by the restaurant but they would increase pizza purchases if a delivery service was available. This dilemma ties into two separate issues. First, in order to remain competitive within […]

The Paradigm Shift of Mass Market to Mass Customization

The industrial revolution created the production culture of mass production, which produced standardized goods for the masses. Companies produce products on a mass scale without taking into consideration market segmentation. Mass production provided the advantages of economies of scale. Companies made products they thought the consumers wanted. The shift towards mass customization has been caused by changing consumer needs (Hu 3). Consumers became more demanding, and it became necessary to produce goods that met their needs. Companies have shifted to […]

Companies and Intellectual Property

Imagine today’s world without the beauty of technologies and innovations like smartphones, tablets, medical devices, medicines and cutting edge genomic therapies. Intellectual property laws such as copyright, patents, trade secretes and trademarks exist to protect several companies including technology company’s rights over their innovations and inventions. Rights over intellectual property make companies unique and distinct from each other. Intellectual property according to Kubasek, Brennan, & Browne, (2015) “is property that is primarily the result of mental creativity rather than physical […]

Training Methods (Management)

Purpose of the company Today, due to the increased number of educated people who do not have a job, the employees have to show their worth in the company to remain relevant. The allowances that are offered in the workplace depend on the ability of the employees to attract more customers or make more sales. Some companies give the workers commission for every good or service offered to the customer. Just like any other person, the employees have been taking […]

Balanced Scorecard for Hospital Performance & Productivity

The Balanced Scorecard for Hospital Performance and Productivity ABSTRACT The purpose of this paper is to provide an overview of the usefulness of the Balanced Scorecard in improving a hospital’s management and delivery of health care at reduced cost without loss of quality. This paper describes an approach to designing and implementing a balanced scorecard system for measuring performance and productivity in a hospital setting. Specific measures of performance criteria are suggested as well as interpreted. Guidelines for measuring productivity […]

Fedex Case

Describe FedEx’s corporate philosophy and explain how FedEx’s systems fit in the context of its corporate philosophy. FedEx’s corporate philosophy – People-Service-Profit (P-S-P) philosophy: relied heavily on management’s ability to create an environment that encouraged and allowed people to choose to deliver superior service. i. Believed customer satisfaction begins with employee satisfaction. James Barksdale aware that keeping the promise to customers required employees to work harder => “People first” philosophy ii. Attention to quality service emerged early in FedEx’s history:- […]

Quality Assurance Systems in the Upscale Hotel Sector

Quality assurance systems are an important element of any business strategy. As Porter (1985 and 2004) suggests, quality is now seen as a major force for gaining competitive advantage, particularly with the consumer. There is no commercial activity where this is more important than in the hotel sector. As Yavas et al (1995) state, “the question is no longer whether to have quality assurance programmes, but rather how to make these programmes work,” within this sector of hospitality. It can […]

THE GOVERNING CORPORATE OBJECTIVES of SHAREHOLDERS VERSUS STAKEHOLDERS

Virtually all CEOs and directors of publicly traded companies, especially in the United States, acknowledge that creating value for shareholders is an important corporate objective. Typically, however, shareholders are considered to be only one of a number of important constituencies or "stakeholders" vying for a preference in management’s evaluation of key decisions. These stakeholders are usually specified to also include customers, employees, suppliers (including creditors), and the wider community. These competing claims for preference in the allocation of the company’s […]

Why we Need to do Research

Research provides valuable information that guides manager, employees and other personnel of an organization in their daily work for the organization. The information from research guides them to make an effective decision making which will benefit the organization in the long run. Provide the knowledge and skills. Research helps in decision-making because the analysis of data provides the clear picture to the manager concerning to the underlying problem, the associated factors, and offers the possible solution. Interprets results The researcher […]

Success is Based on Innovation through Creativity

All organizations are chasing for forceful environmental factors, categorized by rapid changes. They are trying to change the product life cycles and globalization. It is perceptible that the organisations, those are technology based (mobile phones, cameras, laptops etc) are in the market environment need to be more innovative, more creative to endure in the high competition market. Today success is based on innovation through creativity. In return it will give the advantages to the organisation and the same way to […]

Consumer Engagement with Self-Expressive Brands

1. Introduction 1.1. Background of the Study Consumer engagement is being considered nowadays as an important research topic as it is proving to be providing an improved academic insight into the behavior of consumer in complicated, shared and co-creative environments (Koller, 2009). In theory, consumer engagement is understood to be larger sphere of relationship marketing (Kozinets, et. al. 2010). It is considered largely that consumer engagement is merely the detail of relationship marketing theory. Specified interactive consumer experience formulates consumer […]

An Analysis of Diversification in Public Service Organisations

Task – 2: Literature Review Contents Introduction: Journals and Reviews: Conclusion: References: Introduction: The aim of the chapter is to provide evidential literary support to the background of the research and also refer to appropriate articles be it the journals or any online sources for the clarification of the concepts regarding the research topic. There are researches done in the similar conceptual fields, materials from those can also be readily coagulated to develop the profound base for the knowledge development […]

Self Service Checkout System

Chapter 2 This chapter explains about the possible literature review about the self service checkout system and its operation in relation with customer satisfaction and retention. It will introduce you to some of the theories about the self service technology, customer satisfaction and retention. At the end, you will find the critical review of this literature review and possible arguments and recommendations. Literature Review As companies/supermarkets have race to introduced technology that enables the customers to get service on their […]

Consumer Behaviourists

Consumer pre-purchase expectations & Actual outcomes after purchasing. Introduction: Background to research: Until recently, consumer behaviourists had many theories of satisfaction. Rather, a post decision phenomenon known as cognitive dissonance (Festinger1957) was thought to provide a sufficient framework for understanding post purchase responses. Researchers later expanded the theories more recent theoretical and empirical works (Andreasen 1977; Day 1977; Oliver 1977) generally agree that satisfaction results from a subjective comparison of the expected and received product attribute levels, as originally proposed […]

Customers Airline Industry | Marketing

Introduction: In the highly competitive airline industry, customers become the most important factor of the whole producing process. Besides flight safety, enhancing service quality, and therefore customer satisfaction, is the most crucial strategies of the airlines (Fried, 1989; Gardner, 2004; Zaid, 1995). Customer complaints serve as a critical dimension of service quality and customer satisfaction. Both the great affect that complaint handling has on customer retention and the beneficial usage of complaint information for service quality improvements have been widely […]

Service Quality

Literature Review Chapter One: An overview of Service Quality 1.0 Introduction Nowadays, service quality strategy is an important weapon used to gain a competitive advantage over competitors. This chapter starts by defining quality, services and service quality. Some essential elements such as the expectations of service, importance of service quality and its benefits are also being highlighted. It further stresses the need for handling customer complaints and underlines the role of service failure and recovery. 1.2 Meanings of Quality Quality […]

Custom Dissertations | Management Dissertations – Management Programmes

Do the motor industry’s ‘customer satisfaction programmes’ and ‘customer relationship management programmes’ build stronger bonds with the customer and help sell more cars? Executive Summary Many academic theorists view customer satisfaction as being undoubtedly one of the top strategic issues in the new decade, and customer relationship management (CRM) receives even more interest in academic literature. However both of these concepts are often misunderstood, with very few pieces of literature able to define them, or give concise and coherent summaries […]

Customer Satisfaction Essays