Errol Musk – Biography, Net Worth, Facts about Elon Musk’s Father

Even as the world keeps evolving, there are certain acts that will remain socially unacceptable or downright immoral, incest, for one, fall in this category and despite how well it's being condemned, the act is still prevalent in the society. Errol Musk, for instance, has made several headlines following a revelation about how he sexually defiled his stepdaughter and even fathered her child. His most popular indecent acts are the root cause of his severed relationship with his children to that extent that he is being referred to as a terrible human being. Outside his scandalous lifestyle, Errol Musk is a famous sailor, pilot and most importantly, an established engineer specialized in electromechanics. He is the father of Elon Musk, an engineer and technology entrepreneur who founded 'SpaceX,' and co-founded 'PayPal'. 

Errol is largely described as one of the brilliant and most talented engineers of his time. Here are facts you should know about the infamous engineer. Errol Musk – BiographyBorn in the city of Pretoria which is located in the northern part of Gauteng province, South Africa, Error Musk's birth name is Errol Graham Musk and his birth year is 1946. He belongs to South African and British descent, as his father Walter Henry James was South African and his mother Cora Amelia Robinson was British. Errol has a brother named Michael James.Academic -wise, Errol Musk went to Clapham High School where he came in contact with his wife Maye Haldeman. After high school, he enrolled at the University of the Witwatersrand, Johannesburg, after which he transferred to the University of Pretoria to study electromechanical engineering. Errol to belong to a family of well-established engineers. His parents were reportedly the first to fly to Australia from South Africa in a single-engine plane.

Errol grew up to be a successful engineer and was able to build a successful business for himself at the age of 30. As a matter of fact, he built his wealth as a serial entrepreneur combining his engineering expertise with other business activities like real estate development and consultancy. In addition to owning several natural-resources infrastructures, Errol is a good investor. He is a major shareholder of an emerald mine located near Lake Tanganyika in Zambia and he owns thoroughbred horses. However, he retired quite early. Since the early 1980s, he has taken himself off work and has been enjoying his wealth travelling to different places. What is Errol Musk's Net Worth?

Following his vast business ideas and entrepreneurial skills, Errol Musk was able to build massive wealth for himself. Much of his wealth is accumulated from his business and his career as an established engineer. As per his exact net worth, it has not yet been revealed. However, his much-accumulated wealth has helped him invest in his children who are now rich and famous personalities in their various fields. Errol himself takes time to enjoy himself spending his wealth on travels and luxuries. He even owns several posh homes in different countries around the world but his most loved home is located in a classy suburb of Pretoria. Error grew up in a family that values Innovation Errol's grandmother was known as the first chiropractor in Canada and his own parents were the first to travel to Australia, from South Africa in a single-engine plane. It was in this light that he was able to make his millions before he turned 30. When his children came into the picture he left no stone unturned to lead them through the path. His son Elon Musk is an investor, engineer and entrepreneur while Kimberley is an established restauranteur and owner of The Kitchen Restaurant Group famous in various states in the USA. His daughter, Tosca musk is a well-known executive producer and film director. His first wife is a Canadian model and dietitianOutside his much garnered fame through hard work, Error Musk has a love life that is quite interesting. He speaks of himself as one father who was willing to invest in his children's future. 

The serial entrepreneur got married to his high school girlfriend, Maye Haldeman. Like her husband, Maye is also a well-established woman of her own. She has two masters degrees- one in dietetics from both the University of the Orange Free State and the other is in nutritional science from the University of Toronto. She had her modelling carer in South Africa, Canada and the USA and has covered a  number of magazines like Elle Canada, New York Times and Time magazine. She is even CoverGirl's oldest spokesmodel.Errol and Maye divorced in 1979 and he married a widow named Heide-Mari Bezuidenhout. She had three children from her previous marriage, they are Jock Jr, Jana, and Harry. After marriage, the couple had two additional children namely Alexandra and Asha Musk. Errol Musk has a son with his stepdaughter Errol Musk, his daughter Jane and their son Elliot musk hasn't recently enjoyed such a great relationship with his children following his misdeeds. In 2018, news had it that he had an affair with his stepdaughter, Jana Bezuidenhout and her son, Elliot Rush is a product of his indecent act. He has not enjoyed a good relationship with his children lately following his misdeeds. Elon, his first son revealed in an interview that his father was abusive and that he committed different kinds of imaginable crime. He was once charged with manslaughterErrol Musk once admitted to killing three men who reportedly tried to break into his home in South Africa. Although he was charged over for taking the laws into his own hands, the case was later dropped as he pleaded self-defence.

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Book Review: Elon Musk

Elon Musk is one of the most successful people in the world. His successes range of electric cars up to space. In this book goes there to Elon passions and skills, among other things, about, people to help, located in front of the destruction to save. This goal prompted him to Solar energy, electric cars and space research to work, and led to its huge success. It succeeded him, twice in the tech industry successfully to be what the majority of tech entrepreneurs do not even can. Musk distinguishes itself in its motivations of a typical businessman. He is first the desire of humanity with deep empathy to help. He is concerned about the use of fossil fuels and the threat of the Earth by asteroids and the resettlement of mankind to Mars.Through its extreme determination, things to do, is to Musk often very ambitious goals, which sometimes do not realistically have. He is also this known, incredible workloads assign and his staff verbally to abuse.

The people respect Musk for his work ethic. The people know, that it is the is what them success brings. Musk h as grueling weekly schedule and h e believes really in the, what he does in, to be able to a lifestyle continue.

His education in South Africa was difficult. He did not have many friends. Musk parents split up. He decided to, with his father to live together, to him company to make, even though it always still very difficult, this was to do since it between them turmoil was. He was regularly bullied in the school and had to pause because of the heavy blows even a whole school week. Musk pulled up in books and h is favo u rite book was: 'Per Anhalter through the galaxy.' This book taught him, that it simply is, a question to answer, but to know what the right question at all was, was difficult.

Musk learned Entrepreneurship when he was young. He already sells his video game blastar, for $ 500, when he was just 12 years old. In high school, he was already forming a very strong opinion on solar energy, the colonization of other planets, paperless banking and space rockets.

Elon escaped the military service in South Africa, by it to Canada emigrated, although he originally in the United States wanted. He attended Queens University, where his self-confidence to get started and his character shape assumed. He became even more ambitious. He began to public speech competitions to participate, studied business and wooed the woman of his dreams : Justine Wilson that finally the mother of his six sons was. Initially had Justine no interest in Elon. She got him at their first date to the side, but he would not No as a response to accept. He was stubborn and found out her favorite taste through a friend. Then he turned up at Justine. This success through determination has been Musk's constant approach in all walks of life.

After its completion wanted Musk necessarily the dotcom train rise. He founded in 1995 the Global Link Information Network, which in Zip2 renamed was and companies who do not know the Internet had the access to Internet enabled. The most enterprises have the Internet as a fad dismissed or not understood. Elon and his brother have in the management of this company, many rejections received.

The venture firm Mohr Davidow Ventures recognized musk drive and invested in their start-up, replacing musk as CEO and turned instead Rich Sorkin one. You have the entire technical process revised, by them better engineers adjusted the extensive code shortened and the processes optimized have. Elon was constantly doing caught, unrealistic estimates leave. As he said, that some 1 time take would, knew the owner, that it one day take would. As he on one day estimated, knew the owner, that it contains 1 sennight take would.

In February 1999, Compaq Computer offered to pay $ 307 million in cash for Zip2. Musk was however not it interesting, for Compaq to work, and planned already, a successful CEO to be. With the money from the Compaq acquisition, Musk bought a McLaren sports car, a condo, and a propeller plane. The rest of the money went to a new internet company : X.com

The competition from Musk consisted of Peter Thiel and Max Levchin of Confinity and their new product Paypal. There was a brief struggle between Confinity and X.com, but shortly after they decided had, itself due to complementary positions unite : the sexy product of Confinity, Paypal and the money from X.com and superior banking products. Thus, this merger made sense.

Two months after the merger, Thiel resigned and Levchin also threatened to do so. Musk still always the X.com brand push, although the majority of employees PayPal preferred. The company was divided, and their sites were often to below and their computer systems were crashing frequently from.

There was then a coup against Musk him as CEO distant and Peter Thiel in his place sat. This happened, as Musk on his honeymoon was. Musk has been a consultant of the company leave. The company was renamed from X.com to PayPal. In the year 2002 was it for 1.5 billion US dollars in eBay selling. Musk's share was $ 250 million. This brought him to his wildesten dreams to realize.

2001, on his 30th birthday, drew Musk to LA, equal to the corner from the center of the space industry. Musk wanted to already always in the space involved. His first project was in it, is with the Mars Society to deal, the fornicating mice in space bring wanted to the feasibility of life in space to prove. Musk liked the plan, but he wanted it instead to Mars set. This plan was eventually fall behind.

In June 2002 launched Elon SpaceX. ( Space exploration technologies ). He wanted, that it is the 'South-West Airlines of Space' is. At this time had the sending of 500 pounds into orbit 30 million US dollars and more cost. Elon was able to improve this and sent 1,400 pounds into space with the Falcon 1 rocket at a cost of $ 6.9 million.

Musk had extremely aggressive goals on his first start. He wanted, that the first engine in May 2003 the second in June, the missile body in July and the full Assembly in September with the launch in November completed be. This would be a start only 15 months after the start of the company...

Musk knew, that the majority of starts so far failed were, for example : Atlas' 9 of 20 had failed. He was on a failure prepared. It took actually him to four years the first successful start to reach. This commitment has to be paid as SpaceX as the first trading company, the Dragon capsule to the space promoted and with an ocean landing on Earth brought back. Electric cars were not as cool before Elon Musk his contribution made. Musk helped the world that technology for electric cars as exciting and progressive to recognize.

JB Straubel, Martin Eberhard and Marc Tarpenning have been on lithium ion - electric cars worked. Eberhard and Tarpenning founded Tesla Motors on 1 July 2003. Straubel closed to them at. Tesla's first product was the ' tzero ' - a body made of a Lotus Elise and a drive technology licensed by AC Propulsion. The Zero should accelerate faster than a Ferrari and be fully electric. At this time would be no one in the idea of investing, except Elon Musk, of the 6.5 million dollars invested. This made Elon the sole shareholder and the chairman of the company. He wanted to revolutionize electric cars and eliminate pollutant emissions.

By 2012 was the Model S from Tesla for 'Car of the Year ' by Motor Trend named. Consumer reports gave him the highest rating in history, of 99/100. Tesla is considered as the most successful emerging automotive companies since Chrysler in the year 1925. The Model S is a 'computer on wheels' refers to, as it at startup on a continuous Internet access and a start without keys possessed. Musk is now in three business units operate : SpaceX, Tesla and SolarCity. All three complement each other strategically. This common and ambitious goal is : Sustainable life for all people.

Musk's plans are often perceived by humans as too ' far -fetched '. One such plan is the Hyperloop, a large-scale pneumatic hose, which for the rapid transport over short distances for people and cars with sleeves used is. This idea differs itself from similar designs, the previously proposed were, through the use of low pressure - and floating capsules. The capsules themselves have built-in motors for extra thrust, but the main thrust comes from electromagnetic pulses. This solar-powered mechanism accelerates a pod of 800 Miles per hour and allows it to you, in 30 minutes from Los Angeles to San Francisco to get.

Tesla's plans are the SUVs Model X, followed by the sedan Model 3, which only $ 35,000 cost is. The Gigafactory will be the world ' s largest factory of lithium ion - batteries produce, the market with enough batteries for all vehicles delivering and charging stations fully electric driving over long distances to allow.

SpaceX is testing its ability to bring people into space and to the International Space Station in 2016. Elon's dream is to be the first human to enter Mars.

Summary

Elon takes no no as a response, is worried about the survival of humanity, has a difficult personality and a big ego. Elon is a great example of this, that you any desired idea pursue can. No matter, whether it is doing to electric cars is that Ferrari beat, mice to Mars send, the same woman twice married, or to all other what crazy sounds. He is deterministic and a dreamer and performers. He delivers what he says, and leaves the people he trusted. He has managed, to succeed in so many areas to dare, even though the people him because his attitude is not very liked, but he has a strong work ethic and a code of conduct, the very important is to be in an organization successfully to be.

 

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Free Will – Universal Causation

In this paper, I will argue that the principle of universal causation is inconsistent with free will. Universal Causation is the principle that all events or actions that occur have a prior event or action that caused that specific event or action to take place. Varying philosophical schools of thought including the hard determinism, libertarianism, and both the traditional and the hierarchical compatibilism strive to explain the problem surrounding free will in societies. Arguments promoting and criticizing the aspect of free will are presented in the different theories.

One of the theories that argue that free will is an illusion is hard determinism which is the doctrine that there are no free actions. People who accept this are known as hard determinists. They believe that everything is causally determined and because of this, no one acts freely. (Vaughn, 180-181) The philosophical theory of hard determinism is based on the principles of causal determinism, which is the doctrine that every event is the consequence of past events plus the laws of nature. Incompatibilism is the doctrine that causal determinism is incompatible with the view that we sometimes act freely. (Vaughn, 184)

Libertarianism is the doctrine that free actions are caused by selves (agents, persons). (Vaughn) Two arguments that correlate with the libertarian free will are the argument from experience and the argument from deliberation. The argument from experience explains that there are alternatives opens to us and that nothing prevents us from choosing any one of them. We as humans are under the impression that we act freely because we experience making alternative choices or decisions every day. The argument from deliberation is the experience of deliberating about which action to choose.

Traditional compatibilism is the doctrine that free actions are (1) caused by one’s will and (2) not externally constrained. (Vaughn, 203) Hierarchical compatibilism is the doctrine that free actions are caused by second-order volitions that one decisively identifies with. (Vaughn, 209) First-order desire is a desire directed on an object or state of affairs. An example of these desires would be things like food, clothing, and shelter as well as conditions like being healthy, being well informed, and being well paid.

Second-order desire is a desire directed on a first-order desire. An example of these desires would be a smoker that has a desire to not desire to smoke. Second-order volition is a second-order desire on which one wants to act. An example of these desires would be a priest who regularly counsels people with marriage problems. In this situation, the priest might have the desire to know what it’s like to be married however if he got married, he could no longer be a priest. (Vaughn, 208)

Events experienced individually and collectively are the outcomes of previous processes which operate within the confines of the law of nature (Schmidtz et al., 64). It is important to note that human actions result from an informed decision making process and while some conclusions made might be deemed as non-optimal, prior knowledge about the given scenario plays a critical role in informing the choice of an alternative cause of action.

Human development is attributed to the socialization process where individuals are able to learn the society’s way of life and ascribe to the given routine through the observation of what other people are doing or through direct experimenting and experience. A person’s actions are bound to support the expectations of the rest of the society or seek to avoid previous mistakes and improve on an existing state of life. In this case, free will can be deemed as impossible as every aspect of the human actions will contain effects from the external environment. While an individual can presume that the decision making process and the ability to exercise self-determination is an indication of free will, the given presumption is deemed as an illusion in that, all the human actions are a result of previous events (Ekstrom, 68).

  1. Some agent, at some time, could have acted otherwise than he or she did.
  2. Actions are events.
  3. Every event has a cause.
  4. If an event is caused, then it is causally determined.
  5. If an event is an act that is causally determined, then the agent of the act could not have acted otherwise than in the way that he or she did.

This specific instance provides 6 different concepts which are an agent, an action, could have done otherwise, event, cause, and causal determination.

Free will is an illusion and determinism is real as asserted by the hard determinism theorists based on the fact that every event has an explanation which can be available or yet to be discovered and that events are outcomes of previous process. Human beings are not able to exercise free will due to the fact that determinism is evident in influencing mental processes such as decision and choice thus providing the basis for the prediction and explanation of actions. The lack of free will among human beings indicates that sufficient reason can be accorded to every occurrence thus ensuring that balance and sensitivity is achieved among individuals. However, in the event that determinism can be further defined to understand the influence on free will, deeming independent mental actions as free actions despite the influence of past events can indicate that free will is not an illusion.

Work Cited

  1. Ekstrom, Laura W. Free Will: A Philosophical Study. Routledge, 2018
  2. McKenna, Michael, and D. Justin Coates. “Compatibilism.” Stanford Encyclopedia of Philosophy, Stanford University, 25 Feb. 2015, plato.stanford.edu/entries/compatibilism/#FreWilPro.
  3. Schmidtz, David, and Carmen E. Pavel. The Oxford Handbook of Freedom. New York, NY Oxford University Press, 2018
  4. “The Problem of Free Will.” Determinism, www.informationphilosopher.com/freedom/problem/.
  5. Vaughn, Lewis, and Theodore Schick. Doing Philosophy : an Introduction through Thought Experiments. 5th ed., David Patterson, 2012.
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The Hyperloop and other Unbelievable Ideas of Elon Musk: what if they all Become a Reality

Elon Musk proposed the idea of a Hyperloop in 2012. A Hyperloop is a train system that is made of a capsule with low pressure tubes and it travels on a cushion of air at very high speeds. Because a Hyperloop can travel at high speeds, it can reduce the time it takes to arrive at a destination as well as reduce the cost of transportation. Elon Musk also proposed the idea of tourists flying around the moon and connecting the human brain to a computer. These three ideas are just proportions by Elon Musk, which if they become a reality, will revolutionize the world. The ideas of Elon Musk could significant impact on virtually everyone if they were to become a reality as they would provide the much needed solutions to everyday challenges.

Discussion

A Hyperloop is a high-speed train system that can travel at speeds of over 700mph. If it becomes a reality, it could change how passengers travel. Automobiles have proved inefficient over the years because of traffic jams that cause delays. Air transport however fast, is not convenient for everyday travel because of the location and the specific times of flight. The available rail system is outdated and cannot cater for the entire population. The Hyperloop will solve the problems of road, rail and air transport. It incorporates the speed of air transport with the convenience of a train and it cannot create traffic jams. This two characteristics will enable for faster and cheaper transportation (Ross, 2016). The Hyperloop will be safe since it travels on a tube in an underground tunnel which will protect passengers from extreme weather and disasters. Since it will be running on electricity alone, the use of greenhouse gases and fossil fuels will be minimized. The Hyperloop also has its own challenges as the high speeds of the Hyperloop may affect the passengers by making them dizzy. If anything were to go wrong in the Hyperloop, it would create a catastrophe.

Space tourism was proposed by Elon Musk in 2017 and he wanted SpaceX to facilitate two people to travel around the moon. If the possibility of exploring space becomes a reality, it will be fun and beneficial. It will provide information that can be used by NASA and STEM in creating space programs such as the anti-icing systems (Weinzierl, 2018). It will also trigger the innovative minds of people in a bid to try and overcome challenges in order to further explore space and this innovativeness will help better the earth. It will also create the possibility of finding and obtaining new raw materials.

Neuralink was started by Elon Musk with the idea to develop a technology known as Neural Lace that would create the possibility of a person to interact with a computer by uploading what others think and downloading one’s thoughts (Livingston & Risse, 2019). This technology will enable the testing of diseases that affect the brain such as Parkinson’s disease and epilepsy.

Conclusion

The Hyperloop will change the form of modern transportation in that it will allow for a faster and cheaper form, it will minimize disasters and reduce the dependency of fossil fuels and greenhouse gases. Space tourism will enable NASA and STEM obtain information for developing space programs. It will also lead to development of innovations like anti-icing systems. The Neural lace will be crucial in the diagnosis and treatment of diseases like Parkinson’s that affect the brain. 

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Elon Musk’s Ideas for the Future

Elon Musk has blown up in popularity this year for being the owner of the companies SpaceX, Tesla, Paypal, and many other famous companies. His main goal is to revolutionize transportation on Earth and even in space! With a net worth of 22 billion dollars, he is very important today. His approach to the 21st century is to go straight for what he wants, even if it seems impossible. The way Elon thinks of things is what seems impossible is a possibility to him which is where he thinks of these ideas.

Hyperloop

The Hyperloop is perhaps one of the most futuristic of his ideas. The goal for the Hyperloop is to be able to travel at extremely high speeds in a tunnel to get to somewhere like San Francisco from Los Angeles in 30 minutes. The Hyperloop is supposed to top out at about 700 mph. It has completed a successful test already but designs are still in the making for it. Something going this fast on the ground can be revolutionary for transportation, and the cost is going to be low too.

Colonizing Mars

Colonizing Mars has to be the most ambitious thing Elon Musk wants to do. His first stage of executing this plan was to make a greenhouse on the planet. According to Musk, lush foliage would “Reignite the thirst for space travel and restore funding to major institutions like NASA. Musk knows that the problem with executing this plan would be the cost of transport, but this problem is also getting resolved by him. He expects his company, SpaceX, to be able to commence the colonization plants sometime in the 2030s and have a colony on Mars set up by 2040. TrustedReviews.com states that “If we have a linear improvement in technology, as opposed to logarithmic, then we should have a significant base on Mars, perhaps with thousands or tens of thousands of people”. The first batch of people that are going to travel will need to pay their own way to Mars at a pricey cost of $500,000, but 2030 isn’t for another 11 years.

Internet Satellites

Elon Musk wants low-cost and unfettered internet access for all people to have. He means to do this by launching satellites into space. SpaceX is in the early creation stages of producing over 700 micro-satellites that can work together and make formations by grouping together. Each satellite will weigh 250 pounds, but the price totals out at 1 billion dollars each, so it might take a while. Reportedly, Musk is working with other companies to get this big project done.

Affordable Space Travel

SpaceX was to become a private space transport company. One of their overall goals was to dramatically decrease the price of space travel by a factor of 100. From this, it could kickstart possibilities of citizens being able to travel through space. In 2008, SpaceX was the first company to have a privately funded, liquid fuelled craft to orbit Earth. Also in 2010, they were the first to recover a launched spacecraft. Finally, SpaceX also launched cargo and docked it to the I.S.S. All of these, were on the lower end of prices for space travel which is why SpaceX was nominated to send human cargo to the I.S.S. This may only be the start for Elon and all of his companies. Expect much more of these ideas to come up from him in the future. 

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Elon Musk Unveils Tesla’s Cybertruck

Elon Musk unveils Tesla’s Cybertruck with excellent appears and extraordinary performance Elon Musk opened the metaphorical curtains at the night time time of Thursday, Nov. 21, to unveil Tesla’s new Cybertruck. This is the fourth version within the Tesla variety, and the simplest one aimed squarely at the most important-promoting area of the U.S. Automotive marketplace. The truck raised eyebrows at release, because of an unusual format, however it’s without a doubt resonated with someone: Within only a few days, loads of plenty pre-ordeded the car.

The electric powered pickup truck is able to a few pretty superb feats: It can seat six human beings, is alleged to be bulletproof (each within the body and the glass), and is derived with adjustable trip peak. The bed, though Tesla insists on calling it the “vault,” is 6.5 ft long. There’s an on-board air compressor, and an outlet that lets in users to run power gear or clearly charge their laptop far off the grid with the aid of drawing power from the battery %.

There is a frankly huge towing potential of 14,000 pounds, outstripping some of its fuel opponents, just like the Ford F-150. The range for the truck is listed at 500 miles, although that is for the pinnacle-spec Tri-Motor AWD version, which also gets a 0-60mph of simply 2.Nine seconds. The mid-variety version will get dual-motor all-wheel power and three hundred miles of variety, while the entry-level version will offer rear-wheel pressure from one electric motor, and feature a most driving range of 250 miles.

For off-roading lovers, the truck has a sixteen-inch floor clearance, a 35-degree technique attitude and a 28-diploma departure perspective. When adventure time is over, proprietors can be capable to turn at the business enterprise’s Autopilot suite of semi-autonomous technology (like adaptive cruise manipulate and lane-retaining help) to assist guide them home. Full self-driving is an alternative, too, even though whether or not it will be to be had while the truck enters production is up within the air.

An advantage of powering any such massive truck with electricity instead of gas is that its cabin is massive. That’s due to the fact an electric powered motor takes up far less area than a 4-, six-, or 8-cylinder engine. The rectangular guidance wheel pointers that the Cybertruck remains on the concept level, and we don’t expect it'll make its manner to the production model. The 17-inch, landscape-oriented touchscreen planted within the middle of the dashboard is a keeper, although. It runs the subsequent evolution of Tesla’s infotainment system, and it’s reasonable to expect the software will trickle all the way down to different fashions inside the coming years.

The Cybertruck will start at $39,900, which puts it in direct contention with fuel-powered trucks. Tesla plans to start building its first pickup in late 2021, although it is really worth remembering that the organization has not completed a single one in every of its planned production dates yet. Deposits are being generic now. You can secure an early spot in line by means of sending the business enterprise a $a hundred deposit, that is some distance less than what it asked for its preceding cars; booking the Model 3 price $1,000, as an instance. You can get your cash back if you decide now not to follow thru together with your purchase.

During the reveal, the greater-robust glass certainly broke when placed to the check (truly no longer Musk’s intention), despite the fact that the steel body stood as much as repeated hammer blows. It additionally achieved a lot higher when pitted in a tug-of-struggle in opposition to a Ford F-a hundred and fifty.

This truck represents a prime design departure for Tesla, and could signal a brand new look for all of its upcoming vehicles, or truly be a one-off to allow the Cybertruck to compete within the fiercely aggressive truck market. The debut of the truck additionally manner that Tesla’s product portfolio now consists of more vehicles and crossovers than sedans, mirroring the portfolios of the Big Three home carmakers.

Trucks had been the satisfactory-promoting car inside the United States for many years without a symptoms of relenting, so it makes perfect commercial enterprise experience for Telsa to attempt to carve out a bit of that market. Tesla has additionally confirmed it will make the truck available in Europe, which is a formidable move thinking about pickups Americans call small — like the Ford Ranger — are over-sized on the Old Continent, and regularly have a hard time fitting in parking garages or navigating slim streets.
Despite this announcement, the Cybertruck isn't the following Tesla to roll off the assembly line. Indeed, the small SUV Model Y is still the next in line for manufacturing, with an estimated transport agenda of mid-2020. Once the Model Y is being brought to clients, we will see tooling start for the Cybertruck. Until then, whoever’s truck you're borrowing to transport your couch will simply have to run on gasoline or diesel.

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Problem of Causation

The problem of causation with respect to fact constructivism questions how can our descriptions cause the existence of things like mountains, whose existence seems to come before ours? For example, let's think of a disease. There are known, accepted facts about meningitis. These facts cause other facts, such as what it does to your spine and brain, as well as its ability to be contagious, to be true. According to fact constructivists, these facts came out in the 1900s when experts first learned about meningitis. However, if someone died from meningitis before the 1900s, it still would be from the facts that cause the things to happen, such as the fever and headaches. Therefore, the facts that caused someone to be affected by meningitis are true, and were prevalent before the 1900s. So the obvious problem with causation is that certain facts are true, and were true even before they were discover, such as the facts of meningitis because it is impossible to claim that facts are only true after they have been discovered.

The conceptual competence problem with fact constructivism states that competence with concepts, such as the existence of electrons, does not seem to depend on us. Boghossian states that asking experts is the best way to find out about these concepts. And when you ask, they will specifically say that we do not depend on such concepts and ideas. It is impossible to claim that certain things, like electrons, which are independent of us, depend on our descriptions. The experts will explain in detail how certain things were created and demonstrate that they were created well before we did the facts for an object.

The traditional argument says that global relativism is disjointed and inconsistent because any relativistic thesis requires at least some absolute truths, but global relativism says that there are no absolute truths. Relativism stats that the fact “there are not absolute facts” is a relative fact. This fact is relativistic, therefore, and is not an argument for relativism. We should not worry about this because accepting this statement is relative to our own system. Boghossian looks at a version that Nagel argues that there are no absolute truths or standards of justification for traditional epistemological relativists. The affirmation of the relativist view is offered as an absolute truth that violates their relativism or is offered as relative truths that do not combat the absolutism that they originally intended to deny. Boghossian does not agree with the traditional argument because he stats that the idea that relativism is only true in relation to a theory is not clear and that he believes that relativism can be true of a theory that both relativists and non- relativists accept.

To understand the acceptance problem, let's look at an hypothetical Epistemic system called “S”. S states that:

  • I set visual evidence that there is a dog in the room
  • If set visual evidence that there is a dog in the room, then you’re justified in believing there is a dog in the room.
  • I am justified in believed there is a dog in the room.

Relativism states that S is incorrect because there are no objectively justified statements and one of the things that implied this belief of a dog in the room is therefore false. It is no the evidence, but rather the principle. Relativism encourages our epistemic systems to incorporate principles like S, but also leads them to believe that principles such as S are wrong. This example of a confusing and unclear way of thinking suggests that there are actually restrictions. Clearness of thinking, for example, is where our epistemic systems must meet. Boghossian says that we should not accept general judgments about what confirms certain things, but rather base our decisions on our own epistemic systems and acceptances.

First, we must understand the “no arbitrary distinctions principle”. This principle, according to Boghossian, states that

  • If an epistemic system proposes to treat two propositions p and q according to distinct epistemic principles, it must recognize some epistemically relevant difference between p and q.
  • If an epistemic system proposes to treat two propositions p and q according to the same epistemic principles, it must not recognize any epistemically relevant difference between p and q.

This principle is saying that if we encountered any other epistemic system fundamentally different to ours, we would not be able to justify our system over it. The alternative system has to be at least coherent for it to compare with our own. However, if we did find a coherent epistemic system that is different to ours, we would have to accept it. If we found a system that is different but not valid according the “coherence standards”, we would have a hard time believing it. Consider the Epistemic system below,

  1. If an expert tells you that smoking is dangerous, then you’re justified in believing smoking is dangerous.
  2. If an expert tells you that humans are contributing to climate change, than it’s not the case that you’re justified in believing that humans are contributing to climate change.

In order to be considered a coherent epistemic system, a certain degree of uniformity must be achieved, taking into account the beliefs of certain proposals. The above systems distinguish between statements. Boghossian says the “coherent argument' is too strong and people are too strong and that people do not need to prove their own epistemic system and that they have their own independent should be able to answer to the question of what I believe is answered differently based on their own, coherent, system. 

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Leadership Accomplishments and Style of Elon Musk

Elon Musk is one of the biggest successful technology entrepreneurs. He has accomplished many achievements in his life. In 1983, he self-learned computer programming skills at 12; he sold and created a game code called Blastar. In 1994, he graduated with Bachelor of Science in Physics. In 1995, his first organization was Zip2. In 1999, he co-founded with his brother, Kimbal Musk, using the money from their sales of Zip2 to establish X.com where X.com is an online financial services or email payment company. He started an online payment company which was Zip2 but current named as PayPal. In 2002, he earned US$165 million from his organization, PayPal. He constructs his own electric manufacturing company in 2003. He forms gigafactories to encourage the world towards the direction of sustainable energy. 

The purpose of these factories is for mass production of lithium ion batteries needed for the Tesla vehicles. In 2015, he invented a new creation called OpenAI. Also, he introduced Powerwall technology under Tesla for electric cars. He as a chairman invested in SolarCity Corporation that is providing solar power services which are electric cars, powerwall and solar roof. He introduced a new high speed concept for transportation system called Hyperloop which is a pod that travels with reduced air friction at high speed. He is also a founder of SpaceX, Space Exploration Technologies which is functioned to build economical rockets to explore the outer space and reduce space transportation fees. At 39 years old, he is the CEO and designer of Tesla motors company. NASA awarded the cargo handling contract for International Space Station. He got listed on the Forbes list of the World’s Most Powerful People. He was the youngest billionaires on the Forbes400 as he earned $21.3billion.

Elon Musk is working in a transformational leadership style environment. He encourages and motivates workers that helps growth and shapes the future success of the organization. He proposes his own Hyperloop using a dozen engineers from SpaceX and Tesla. He provides a shorter travelling time than even a commercial airplane can currently provide. He always stands strong and believes his own vision. He persists and refuses to accept obstacle in his journey. He cares for the safety of workers. He deals with claims that the facility has lead to high injury rates. He treats failure as a lesson. For example, he trying to land a rocket in outer space and learning from their failures as their mission is to send people to Mars in 2024. Other than that, he was inviting his teams to give feedback to improve their performance. He constantly learning and look the new ways to solve the problems.

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The Cumulative Causation Theory

One additional approach that is classified between the meso-theories is the cumulative causation theory. The Cumulative Causation Theory was developed by Gunnar Myrdal in 1957. It was further developed by D. J. Massey and his colleagues. The theory explains as to why a migration flow begins and continues to grow.

Causality is cumulative when every migratory action changes the social context in which, later in time, other migratory decisions take place. It affects the context so that additional individuals are likely to migrate. Social scientists discussed about six potential socio-economic factors which have a potential impact on migrations in a cumulative fashion:

  • Income distribution: higher levels of income, in absolute terms, and diversification of risks are not the only reasons why individuals tend to migrate. They take this decision also to increase their relative income, which is measured on the basis of their social reference group (relative deprivation);
  • Distribution of land: buying a land guarantees personal prestige, and it is also a good source of income for the retirement days. Secondarily, it represents a productive investment;
  • Organisation of agricultural production: the use of capital-intensive methods is more common for migrants, than for non-migrants.
  • Culture of migration: the higher the impact of migration on a community, the more cultural values and perceptions are subject to change, leading to an increase in the probability to migrate;
  • Regional distribution of human capital: in the initial phase, the self-selection process of migration causes an depletion of human capital in the areas affected by depopulation;
  • Social labels: occupations recognised as ‘jobs for immigrants’, due to the high concentration of foreign labour force in a specific activity.

Briefly, the cumulative causation theory explains how the trend of migration outflows increases over time, since the first migrant provides social capital to relatives, friends and others in the country of origin, encouraging them to find jobs easily and minimise their risks in destination countries. This situation stimulates and influences people to migrate more and more.

In conclusion, it is worth mentioning another theory that contributed to analyse migration theories at a meso-level: the institutional theory.

At the beginning of international migrations, a number of private institutions and organisations were set up to satisfy the requests resulting from the imbalance between the big amount of migrants flowing to developed countries and the limited labour supply provided by these labour-receiving countries. This mismatch fosters the creation of a specific niche in the clandestine economic market based on illegal activities (i.e. counterfeiting of travel documents, arrangement of marriages between migrants and legal citizens) and the exploitation of foreigners at low wages.

As a result, profit-seeking organizations often engage in illegal behaviour, while not-for-profit institutions provide relief to the affected migrants by means of counselling, social services, legal advice, awareness on immigration laws etc.

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Disneyland: the Happiest Place on Earth

Growing up fifteen minutes away from Anaheim, California and being a Disneyland passholder, I have the most vivid memories going as a child. From birthdays, to “mommy and me” days, to just any random day, we would go to Disneyland. We always made sure we explored the towns, met as many characters as possible, and ate so much food. It was not a real Disneyland trip unless I got a churro and some cotton candy. With being younger, going on rides was challenging at times. I never was a huge fan of the rides because they were scary for me. Of course I would never have to think about going on The Teacups or It’s a Small World, but the others were challenging for me. My sister, who is two years and six months younger than I am, loved going on rides. I’d have to be brave and go with her because I knew if she could do it, so could I.

In 2011 our family moved to Northern California and slowly visits to Disneyland became less frequent. I have vague memories of going back a year after moving while in town for a cousin’s wedding. It was nice visiting again and going with more family than usual because of the circumstance. But that was the last time I have been there until five years later. I would always think about Disneyland and how much I missed all of the magic and happiness that surrounded me there. What I didn't really realize is how much a perspective can change in five years.

My next Disneyland attendance was prompted by a high school field trip. This small Disneyland trip was an “add on” to our main field trip which was the Chapman Theatre Festival. Our last day was reserved for Disneyland. I remember being so excited to go that I couldn't sleep the night before we went.

Disneyland through my teenage eyes changed from my childhood in many ways. First off, seeing things as a kid everything seemed so big, but I came back and it was all smaller to me. Then I realized that it’s not necessarily as magical as I had remembered. Of course it still had the essence of happiness and joy and magic, but just in a different way. I no longer saw Disneyland in the way where I was the little girl in her Sleeping Beauty dress taking a picture with Princess Aurora, instead I watched other little girls get that same picture I got when I was six. It still brought the same amount of love and excitement, just in a different way-- in a way where it is less selfish and more carefree. Not only did I come back to Disneyland five years older, but I came with my friends and my boyfriend at the time. It was the first time going without my parents and with a boyfriend. I now realize my priorities years ago focused on meeting princesses while more recently my priority changed to focus on getting to spend time with boyfriend while in Disneyland.

Is Disneyland really the happiest place on earth? Visitors of Disneyland continue to pay increasing prices without knowing the apparent unhappiness in modern employees, the impact of their low wages, and unnecessary regulations and rules required to work at Disneyland, despite its reference and imagery as the “Happiest Place on Earth.”

Disneyland’s founder, Walt Disney, envisioned a land where adults and children alike could escape from their worlds while being educated and having fun. The original Disneyland, located in Anaheim, California, was land bought in the farming community and built where orange groves had existed soon before that. In 1950, Walt Disney started to draft and design the amusement park. Just four years later, the beginnings of construction began. This was a big event. Invitations were sent out to people for the opening day of Disneyland which was set for summer of 1955. As time was ticking and the days got closer and closer to opening, workers there had realized it really wasn't ready to open. But, it opened anyway. On opening day they ran out of food and water. People’s shoes got stuck in the drying asphalt, but other visitors came back the next day. Unfinished Disneyland did not have an effect on people's attendance because regardless of the flaws, it still managed to bring happiness to the visitors.

After Disneyland’s great success, in 1965 Walt Disney thought to build a bigger park in Orlando, Florida. He started drafting his ideas for the new part but then, in 1966, he passed away from lung cancer. After Walt Disney’s death, his vision of Disneyland and expansion continued. Despite the devastation, his colleagues continued working on this project opening Disney “World” in October of 1971 in his honor. From then on, Disneyland has gotten more and more successful and includes parks in Tokyo Japan, Paris France, and in Hong Kong China.

Although Disneyland is extremely popular and receives numerous accolades, the behind-the-scenes element may tell a slightly different story. Though cast members at Disneyland seem to have a smile on their face, the reality of their existence may be contrary to their portrayal. Cast members are extremely underpaid. Cast members are paid less than $15.00 an hour. One in ten cast members consider themselves “homeless.” Some live in their cars, and others can't afford to eat three meals a day. Cast members have voiced their complaints and suggested to build an affordable living space in Anaheim but allegedly, Disneyland refuses. And of course the big rule is to “Smile at the Park,” but it doesn't come easily for the 43% of cast members that are in need of dental care but can't afford it. For many cast members, this is their main source of income, and the fact that Disneyland does not have a childcare center makes things hard on the working parents who not only don't make enough money to feed their children, but also cannot provide them a place to stay while they are working.

In an LA Times article written by Peter Dreier, it reveals that 80% of cast members are proud of the work they do but feel underappreciated, overworked, and underpaid. This may seem inaccurate, but the authors of this article have been studying this for a year and they know what they're talking about. They did an anonymous survey of cast members where each one of them had an identification number so they could only respond once, and of the people who took the survey, it was found that 58% of cast members were unionized. It is so troubling to hear that wages are so low for these cast members, yet Disney is one of the most profitable corporations.

CEO Bob Iger of Disney is paid more than 1,000 times the median salary of all Disney employees. If Disneyland continues its success, his pay could go from 8.3 million dollars to 162.5 million dollars a year which levels out to 9,284 of cast members’ pay (Dreier). It's hard to hear this information after reading the terrible things Iger says about these hard working cast members. Abigail Disney, Walt Disney’s great niece, responded to Bob Iger’s actions by explaining that he may make more money than the cast members there, but he really should be paid the same amount as those scraping gum off of the underside of benches (Palmer).

Visitors treat cast members poorly quite frequently. Many say mean words and try to harm them with physical violence. Cast members can also sense a bad feeling towards a visitor while they are posing for a picture with them. They frequently feel threatened at times, or mocked and harrassed while doing the jobs they love. The treatment by patrons does not contribute to an enjoyable environment despite the love of Disneyland.

Similarly, the requirements mandated by the rules and regulations of Disney cast members are strict. There are two different areas you can work in: face characters and costume characters. Face characters are characters where you can see their face like princesses. Costume characters are those who are dressed up in full costume with their face covered like Mickey Mouse. Both types of characters have strict guidelines in order to become cast members and continue to be cast members. As mentioned in the article 10 Instructable Requirements of Being a Disney ‘Face’ Character, if someone applies for an interview, they can't expect to be put in a place where they want to be.

Face characters have to go through a very strict audition process. All new cast members must start out as costume characters, even if they were accepted to be a face character. First, the people have to realize that if they're 5’8” there is no way they will have them play Tinkerbell. For consistency in appearance, all princesses and fairies have to be remotely the same height. The cast member needs to have the correct overall look of that princess to make them look as similar as they can. Dress sizes for the princesses only go up to size 10 , limiting the difference in sizes for the different princesses. With that in mind, there is also the facial aspect of it. If someone has a scar, or mole, or gap in their teeth, unfortunately they would probably not get the job. As for someone like Gaston, the man playing him should be in great shape and ready to show off his muscles.

There is an enormous amount of acting that goes into being a face character. The cast member has to aggravate their voice to match the tone of their character, as well as study the movie their character is in and learn that character’s mannerisms. And, as any good actor would, the cast member must have a fully sketched out background they’ve made for themselves so they are available to answer any question asked of them.

No visiting of a princess is ever complete without an autograph from them. Each cast member must figure out a consistent autograph for their character. With being a princess, cast members have to wear heavy makeup and warm costumes. It's hard to wear warm costumes in the heat and humidity in places like Anaheim, California and Orlando, Florida.

Costume characters, like Mickey and Minnie Mouse, have less restrictive rules. They have the same height requirements in that Minnie Mouse will be played by a person no taller than 5’2”. Costume characters have an easier job because they don't talk. But the heat affects them just as much as it does the princesses.

There are many other jobs outside of being a cast member that can provide an opportunity to work at Disneyland. In fact, this is intriguing to retirees who still want to have a little magic in their lives while earning some extra dollars. Disneyworld hires around 75,000 employees. Some jobs are park greeters who greet the guests, character attendants who escort the character where they need to be, first aid station attendants who stay inside and put band-aids on kids, attraction attendants who inform guests of the best places to go, and ticket sellers selling tickets indoors. Non-cast members are subjected to the same rules and regulations as cast members.

Cast member memories of employment are often fond, despite negative press and reports. After speaking with a previous cast member of Disneyland, it was refreshing to hear her positivity toward it. All of her memories and references to her days as a cast member brought joy and wonder. Maureen Kohler (“Mo”) was an employee at Disneyland for two years, starting as a seasonal cast member advancing to a full time cast member. Mo was in the cast of the Hunchback of Notre Dame stage show as well as working in parades. She was the “topsy-turvy-tumbler” which means that she was the same character upside-down as she was right-side-up while tumbling. She also played parade costume characters, like Dale the chipmunk and Gideon the drunken cat from Pinocchio.

Mo confirmed that the way Disney decides what costume character you will portray is based on your height. And this makes sense as there are few costumes and those who play those characters are required to fit in those costumes. Five feet and under is Donald Duck, Mickey Mouse and Minnie Mouse- so whatever height you are, that is the character you can play. There is some leeway, for example four inches, however if you are to play Goofy you need to be at least six feet tall and Tigger requires someone to be 5’7”.

Mo started as a part-time employee in the parades, then was promoted to almost full-time status, and once her show got more popular, she became a full-time employee. The Hunchback of Notre Dame show was a full-time show, unlike a seasonal Christmas parade, and therefore her employment received a higher status. Her show was half parade and half union. She explained that anything someone watches as a parade is non-union and stage shows that are year-round are union.

Her rehearsals for the Hunchback show had to be conducted when the park was closed so the hours required were stressful. For instance, she had to rehearse at 2:00 a.m. so she would report at 1:30 a.m. and rehearse until 6:00 a.m. while nobody was in the park in order to run the whole show while nobody was there.

She first started at minimum wage in 1996 or 1997 but then was hired after the seasonal parades as a stunt performer and was paid a bit higher than the normal performers since she was tumbling on cement. Once she went on tour, she was then able to join the union. Ultimately, the amount she was paid was not enough to support herself if that was the only thing she was doing for income. But Mo did not care, because she was working for Disney, the happiest place on earth and more important to her than making more money.

Mo explained that her treatment was great and included on-sight therapists to massage the performers due to the extreme physical nature of their roles, and in consideration of doing five twenty-five minute shows a day during the summer for five days a week. She also received other benefits like attending the park for free with guests receiving the same benefits as well.

Working at Disneyland was the best time of Mo’s life, but she continues to return to Disneyland as a patron with as much joy and love as she experienced as an employee. Mo met her husband at Disneyland, got engaged at Disneyland, and now brings her children to Disneyland to capture the piece of magic she once enjoyed as an employee but still experiences as a visitor.

After writing this paper, my perspective has been greatly altered in the sense that if I do get to have the opportunity to go back to Disneyland I would pay more attention to the cast members and how they act. I would also make sure my appreciation for their work was shown to them. When I went back my freshman year, I didn't see enough cast members to truly realize their treatment or the effect from it. I was really just there to enjoy myself. But knowing now of all the reports, both negative and positive, and though Disneyland has tough and harsh requirements, I would love to be able to work there. It seems like an experience that would challenge me while strengthening my experience in all ways. 

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Disneyland Paris: how Disneyland Paris has Mastered its Cxm

Introduction

Today, customer experience management has become the core of companies' marketing strategies.a study shows that customers are directly involved in strategies developed to improve a company's performance (robert johnston & xiangyu kong, 2011). To do this, the author of this article explains that there are three important factors that are linked: employees, customers, and performance. The experience is related to the field of tourism and leisure. That's why I chose to study the case of disneyland paris. This essay aims to show the importance of customer experience management and reveals the strategies adopted by this renowned theme park.

About disneyland paris disneyland paris' mission is linked to the experience of parks. Disneyland paris' primary objective is to make 'dream every day'. The company works on a daily basis to offer a different experience with each visit (disneyland paris news, 2019). When visitors talk about disney's magic, it is to demonstrate the staging of the stories and characters made by disneyland paris by creating incredible landscapes. Disneyland paris' goal is to create unforgettable emotions. This is the key point of the customer experience. For this company, it is a matter of creating a magical environment, new attractions and excellent customer service. According to heskett, you can analyse the strategic service vision framework of disneyland paris with a model in order to have a vision in the description of the business, to identify the points which affects the decision making process and service delivery and, to understand the company’s identity (heskett, 1986). This model is based on the following three points.

Targeted customers

Family with children and adults (26-45 years old) living in europe and enjoy the attractions and atmosphere of disney in the leisure and tourism sectors.

According to disneyland (appendix 1), there are three target groups:

  • Disney adults: they love the disney brand and find it unique. They consume the brand's films and media.
  • Aspiring families: they enjoy theme parks and/or leisure destinations.
  • Disney families: they have children in the right age group.

Value proposition

International brand recognized for a sensory experience with an individual and personalized service. Disneyland paris purpose many offers: two theme amusement parks, parades, shows, restaurants, hotels (7 hotels including 1 golf club), shops with related products, two shopping centres nearby, including disney village, two conference centres for professionals, stations and public transport nearby.

Operating strategy

Disney's generic competitive strategy is to differentiate itself from its competitors. To do this, the company's growth strategies are focused on developing new products adapted to global market trends through new attractions in parks or to develop other service in other sectors. For example, walt disney company enters the vod market with disney+. « The key success is continued quality in experience, welcome, and service. »

The term « experience » is used specifically in some areas such as hotels, restaurants and travel (hirschman & holbrook, 1982). The notion of experience has become important in theme parks. Indeed, its services offer more and more interactions with consumers. It is from here that the notion of 'experience' in marketing came into being (milman, 2001). The evaluation of the service experience has become very significant for a company. «  A favorable evaluation of a service experience should delight visitors by creating feelings of fun and leaving favorable subjective memories » (ping dong and noel yee-man siu, 2013). In addition, a positive customer experience allows you to create a new experience and create word of mouth to attract new customers.

Servicescape, the physical evidence a servicescape is a theory developed by the stimulus-response model (booms & bitner, 1990). Servicescape is the combinaison of tangible or intangible elements of physical evidence and communication, to refers on the effect of cognition and emotion. The evaluation of the servicescape permits to identify the impacts of the physical environment on the customer behavior. It is an important element in tourism management (ping dong and noel yee-man siu, vol 36, p.541-551, 2013).

According to an article by harvard business school, customer journey maps permits to improve customer experience (adam richardson, 2010). The author, adam richardson defines this theory as « a diagram that illustrates the steps that a customer go through in engaging with the company ». The customer journey is an arc of engagement by the customer. A map permits to show the different timelines step by step. Customer journey map take takes into consideration different points like emotional factors and the purchase step.

Disneyland paris seeks to get to know its audience: the emotional and privileged relationship with its customers is always at the heart of its concerns. The brand knows that it must focus on an exceptional customer experience, combined with a loyalty strategy that meets the expectations of its visitors. And it works! Indeed, disneyland paris holds the 4th position on the criteria brand power, relationship and purchasing path, according to an article of betc digital and opinion way (france's leading barometer for measuring and managing customer experience, 2018). How disneyland paris has mastered its customer experience management? « Disneyland® paris is increasing its efforts to make the resort sparkle more than ever before. This is part of its strategy to continually improve quality with one goal in mind: offering guests an ever more immersive, creative, and interactive experience. »

1. Service employees are crucially important in customer experience management internal marketing would be a set of internal processes within a company, such as recruitment, the relationship between management and employees, or motivation, which increases employee satisfaction and to improve service quality dimension for the customer (richard j. Varey & barbara r. Lewis, 2000). Internal marketing is very important for a company. This strategy allows, for example, to link employee satisfaction with organizational performance (pervaiz k. Ahmed & mohammed rafiq, 1995). Today, employee feelings have become a very important factor in a company's performance. Strategies must then be developed to ensure that employees are more involved in their work.

Disneyland paris' internal marketing is based on different points. First, a team is responsible for recruiting the best talent. Once the employees have been recruited, they must go to the disneyland paris school where each employee learns the internal vision and culture of the company. Then, there are regular workshops organized to control work stress and learn to work in a team. Thus, employees are at the heart of the company. Disneyland paris regularly measures the level of involvement of its employees to reward them and improve their satisfaction.

« Building a culture is not a science, it is in fact a mysterious process that when well realized is able to gather the energy and emotions of a set of individuals. » By theodore kinni disneyland paris uses very specific company rules to ensure the quality of service:

  • Maintaining a strong culture
  • Establish standards (appendix 2)
  • Define a singular language
  • Being obsessed with fundamentals (effectiveness of routines and basics)
  • Establish behavioral benchmarks (visual contact, thanks to customers, proximity to customers)
  • Obsessive attention to detail (costumes, decorations, the « main street » - appendix 3)
  • Create immersive experiences (villages - appendix 4, attractions)
  • Do the show (appendix 5)
  • Create magical moments
  • Know-how in the face of service hazards (technical problem in an attraction)

Thanks to its internal marketing strategy, disneyland paris improves employee satisfaction and service quality. It is thanks to this that the company excels in customer experience management.

2. Marketing strategy: optimizing the customer experience

The group's marketing strategy is based on three ideas, all three of which are part of optimizing the customer experience. In his words: 'seamless, effortless, personalised'.

  • 'Seamless' for a fluid course adapted to each profile
  • 'Effortless', to meet customer needs as closely as possible
  • 'Personalised', a personalised course for each profile

Disneyland paris has implemented several strategies below to improve customer satisfaction. Improve the customer experience by giving users the freedom to choose their communication channel disneyland's marketing strategy is evolving in the digital transition and is now part of a digital journey. The objective is to adapt to each type of customer according to their preferences. To do this, the company has set up:

  • A personalized loyalty program,
  • An emailing campaign based on emotional support,
  • The many flash sales and limited offers,
  • The possibility of celebrating a child's birthday,
  • And, an 'annual passport' allowing you to come back whenever you want (appendix 6).

Sensory marketing

The company plays a lot with sensory marketing. Sensory marketing is a technique that involves one or more of the five human senses. Its objective is to seduce consumers while increasing their well-being in order to positively influence their behavior towards a service. For example, on rainy days, umbrellas are highlighted in shops. Disneyland paris also puts toys at eye level with children or even, food smells are diffused all day long. Diversity of attractions to reach all targets disneyland paris invests in research and development in order to offer visitors new attractions that correspond to their desires. For example, in 2014, the ratatouille attraction opened. It was an event that customers were eagerly awaiting. This attraction plays on sensory marketing elements in particular. More recently, the park has also opened an attraction on the star wars universe, which has made it possible to attract a new customer segmentation that the park has not reached until now. An application dedicated to the personalized journey of each visitor this work on personalized customer support continues within the park to improve the customer experience through a personalized journey and to engage customers through a mobile application .

This application allows you to see the waiting time at each attraction and create a personal journey. A few months after the launch of the application, disney recorded much higher satisfaction rates and promises of feedback than visitors who had not used the application. The company's marketing strategy is to create a multitude of touchpoint throughout the customer journey, via the actions previously presented. Its strategy is to create a positive customer experience and improve customer loyalty.

Discussion

The case study of disneyland paris is very interesting. Indeed, it is a company that knows which means are used to improve the quality of customer service. This is a very good example to show that there is a strong correlation between service quality and company performance. Disneyland paris focuses on customer satisfaction, in order to create a new experience in its parks, by developing touchpoint at each stage of the customer journey. For the company, the keys to customer experience are communication, personalization, sensory marketing, differentiation and value proposition. Indeed, disneyland paris proves that the physical environment helps to shape the appropriate feelings and reactions among customers and employees.

Conclusion

Disneyland paris, france's fifth largest hotel centre and europe's leading tourist destination, has built a reputation for itself thanks to an economic model based on dreams, emotion and attention to detail. These three elements are essential to a positive customer experience. With a satisfaction rate of nearly 90%, a record occupancy rate for its on-site hotels and exceptional attendance, disneyland paris is an american-style success story, the result of hard work and significant investments. Over the years, clients have become accustomed to coming to disneyland paris with the idea of spending a stay there, as he would do when leaving for another country.

 

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Illusory Causation

The progression of technology has had a tremendous impact on daily life. This technological evolution has had a significant influence on the criminal justice system. The article Illusory Causation in the Courtroom by G. Daniel Lassiter explained, via a three-stage experiment, that the camera point of a videotaped confession can cause bias in the conviction rate, a videotaped confession is not ironclad proof that a defendant is guilty nor should videotaped confessions be allowed in court. This study consists of three stages.

The study hypothesized that if the camera point concentrated on the suspect, then the suspect has an increased chance of being found guilty due to bias and prejudistic effects of illusory causation. The independent variable, what is being manipulated or changed, is the camera point; for example, the camera is entirely focused on the suspect compared to the camera point equally focusing on both the suspect and the interrogator. The dependent variable, what is being quantified and responds to the manipulation or change, in the study is the rates at which they found the suspects guilty. The overarching goal of stage one of the study is to identify the presence of bias due to the camera angle. It was comprised of eight studies.

Five of the experiments included brief videos, under five minutes each, and utilized components that police texts propose should transpire in true interrogations or that befall in official investigations; the additional content of the three additional experiments utilized exclusively of police interrogation transcripts each roughly 30 minutes. Participants across all experiments in stage one consisted solely of college students enrolled in introductory psychology courses. A rating system was utilized for data acquisition.

Stage one demonstrated that the participants of the study perceived the confession as more voluntary when the camera angle was focused on the suspect rather than other angles — the perception of voluntariness effects the severity of sentencing recommendation, even when everything else was kept constant including the dialogue. The findings were that harsher sentencing was recommended when the suspect was the primary focus of the videotaped confession when compared to other camera angles including views equally focused on both the suspect and the interrogator. These findings remained constant even when the participants were told they would have to elaborate their findings to a judge. While stage two is more complex and diverse in participants than stage one, it maintains the same overarching theme of camera angles altering the perception. The purpose of diversifying participants is to increase the receptiveness of the courts to the study.

Stage two entailed three experiments. Participants in two of the experiments had adults not enrolled in college who are qualified to serve on a jury from both urban and rural areas of Ohio; the other experiment both students and nonstudents participated. Conviction rates were doubled when camera angles were solely centered on the suspect. This remained true even when the participants were allowed to view the videotape a second time and were explained the possibility of bias due to the camera angle. Age nor gender had any factor in the study. In stage three the focus shifted to recognizing and assessing the underlying mechanisms, specifically the memory and perception mediated rationals, of illusory causation. Stage three was composed of four experiments that found 'a person’s literal point of view (which, in these instances, was determined completely by the camera’s perspective) affects how he or she initially registers, or extracts, information from an observed interaction, which in turn affects his or her judgments regarding the causal influence exerted by each interactant.' (Lassiter, 2002) These findings support the hypothesis and aid in the validation of stages one and two.

Due to bias caused by Illusory Causation and nonassaultive psychological manipulation videotaped confessions are not ironclad proof that a defendant is guilty. According to the article, 101 death row inmates were released in 2002, many due to wrongful conviction tracked to the integration period. Often nonassaultive psychological manipulation is not perceived as coercion therefor videotaping the interrogation and confession are unjust to defendants. These videotaped confessions also are persuasive in the courts; for example, changing the point of view from including both the interrogator and the suspect to just being focused on the suspect doubled the conviction rate in this study. Due to these reasons, videotaped confessions should not be permitted in court.

Illusory Causation in the Courtroom is a phenomenal paper written by G. Daniel Lassiter. It explains that the camera angle of a videotaped confession can cause bias in the conviction rate. Due to this paper and experiments, it is justified that videotaped confessions are not ironclad proof that a defendant is guilty nor should videotaped confessions be allowed in court. There are three stages to the experiments described in Lassiter's paper. Stage one recognized the ubiquity of bias because of the camera angle. Stage two reemphasized what stage one discovered; however it including more diverse participants and more complicated cases. Stage three investigated illusory causation as the mechanism behind the prejudice based on the camera perspective. Overall technology has evolved our everyday life and has even made its way into the courtroom.

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The Disney Scoping Report

Managing Risk

The safety of people is at hand the most of priority , although it’s rare that a occurrence happens at a theme park even if it did happen it will be headlines all over the news (pinkerton,2016),Safety is the number one priority for all major co operations , if people aren't safe then there is no point of it been opened or replacing/adding new attractions, even though if a occurrence did occur tourists will hear about it, and decide not to go due to the fact that they scared for their families health and safe-ty, which then will have a bad review of Disneyland ,it then decreases the income of Disney be-cause people aren’t attending. There are heaps of risk factors that can happen during an expansion in Disneyland Dubai ,however Dubai is known for heated/humid weather, A solution to fix this situation is to give free water bot-tles to the tourists/customers when they are walking around or waiting in line for a specific ride ,although they should have waiting rooms which should be air conditioned for each group that goes to the ride at a time, this can reduce people to not feel sick and overwhelmed, even though they should give free water bottles ,there should be water taps all around the theme park, and to put a section just based on water slides, not only is it fun for the young kids but adults can also enjoy without getting a heat stroke or feeling sick. 

Another risk is Loss of tourists/customers ,as renova-tions will be under way and there will be a risk to the funds as people aren’t going to Disneyland due to the fact that it’s still not fully completed ,why would they want to pay for a theme park that’s still under construction. Even though time may not seem a risk it can easily effect everything due to the fact that as the theme park will trying speed up the process of renovation therefore many things can go wrong when the theme park is reopen, therefore to prevent a accident from occurring is to hire a few safety inspectors to look and approve of each and single ride,if they don’t have an in-spection and a major accident happens ,most likely people will hear about this and would easily change there mind on going to Disneyland ,which will give a bad reputation which they don’t want to have. Crime rates in Dubai are extremely low it’s roughly around 18.27(Numbeo 2016) but even though it’s a low percentage there are a few people that are going to break the rules ,no matter what country you go to ,there are still people that are going to make the wrong decision ,to make Disneyland more safe is to hire a fair amount of security guards due to the fact that someone has been assaulted or mugged they can straight away report the incident and the security guards can follow it up,another suggestion is each section of Disneyland there should be locker rooms with a code or key to access the locker it would help the tourists items be protected. However another risk is fur-ther renovations to fix faulty rides which will hinder payments on other important priorities such as a maintenance of rides and staff.

There are numerous ways to expand on a theme park especially when it’s Disneyland, it’s known as the “Happiest Place on Earth”(Todayifoundout ,2016),However transport in Dubai, it was stated that in 2007 it was one of the worlds dangerous freeway systems(dubai-information-site.com 2011),to improve , is to have public transport that drops off the tourists/customers right in front of Disneyland to get there quicker and safer or free bus rides to the location, this will increase traffic flow and would have more car park space at the venue. Every theme park has it’s different packaging for prices ,although VIP passes could be a bit over priced, They should make the ‘Fastpass’ more affordable ,it’s a stand-by line at a particular attraction (themeparkinsider,2013) basically you show your ticket instead of waiting in line for hours you just show the specific ticket and they let you in , no need to wait in line for hours. Expanding a theme park could make a lot of difference to it ,such as adding sections to the theme park an e.g. is: Stars Wars is having its particular themed lands at Walt Disney World in Orlando, Florida (nbcnews ,2015),this could increase the number of tourists due to the fact that it’s some-thing unique , although the more attractions you have in a theme park the shorter the lines will be-come at each ride.

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Advices how to Find Best Cheap Accommodation Near Disneyland Paris

The place of stay is a most important thing when you plan a trip. When you visit Disneyland Paris, you have many options to choose place to stay. You can book star hotel or search for, house boats, tiny bed and breakfast, historic castles, organic farms or ecofriendly hotels. If you are a budget traveler you can search for, vacation rentals, homestay, farm stays etc.

Pick out a budget places to stay near Disneyland Paris

Among thousands of options you would pick out the best cheap option among those. Yes! Best and cheap. Because, if you pick out the best option as super five star hotel as a budget traveler, it would not comfortable to your budget. You will cost ten times of your other costs. You can search for another option such as homestay. It is a very cheap option. But if you consider only the price of the place, you can’t find a best and cheap place that applicable to your budget. You must find a best and cheap place. If you not a budget traveler and you have nothing to worry about your trip coasts, you can attend on best and most expensive hotels.

You can find most comfortable place to stay by make a search on web sites such as, Trip Advisor, booking.com etc. on these sites there are millions of reviews on travels. So, you can choose a place to stay by considering reviews based on hotels, homestays, villas and any place to stay near Disneyland Paris.

Things to consider when pick out a place to stay

Places you stay not depend only on your budget. You must think about, how many persons with you on trip (family or friends), the distance from the place you stay to the Disneyland Paris and transport facilities, food service etc. in here, bed facilities, wash room facilities, cupboard facilities must sufficient to the number of persons in the trip. Distance from the place to Disneyland Paris is also very important. Think that! Now you had chosen a best and cheapest place to stay. If that place in long distance to Disneyland Paris? Then you spend additional costs to transfer from the place to Disneyland. And even it wastes your valuable time. So, you have to consider many factors before you pick out a place to stay during your tour.

The best option either than hotels

Pick out a guest house, rent house or homestay is the trending way of stay during trips all over the world. This is the best and cheapest way. It brings an environment like you are on your own place with ultimate freedom. Most of apartments comprises with all facilities that you need. You can choose one with only one privet room with wash room or full house with multi rooms, kitchen, and sitting rooms for your family or friends with you on the tour.

You can find a guest house, rent house or homestay by visiting the airbnb’s web site. It provides you some tools such as filters on price, input number of travelers with you, number of dates you planned to stay etc. these tools supports to find the most comfortable item to you. You can read reviews of old customers (travelers) who stay on those apartments to take a clear idea about it.

By pay attention to above mentioned tips, tricks and ideas to choose a best place to stay during your trip to Disneyland Paris, you will enjoy a happy trip without cost your money on wrong decisions on place of stay.

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Dialogue of Plato in Melanesian Wisdom

Bernard Mullu Narokobi was a Papua New Guinean politician, jurist and philosopher. He was also an intellectual writer who has since 1970s has written and published books, plays, poems and many articles touching different aspects (economic, politics, leadership, law, traditions ways of Melanesians, foreign influences and many more). Among his literary works is The Melanesian Wisdom which contains a collection of his essays which were written before Papua New Guinea was liberated from being under Australian rule in 1975. Essays were written touching a variety of topics and issues. I have chosen Politics because Politic portrayed in the seven branch of philosophy which was (Political Science) my essay will include How political science relate to Melanesian wisdom? And I will end the summary with an argument.

I have picked The Political Science from the collection of seven branches of Philosophy. I found it that political science concerns with the social character of the human being and what they reflect on the basic issues and problem affecting the people and the surrounding nature. Or it dealt with state agencies system of government by analysing political thought, activity, and behaviour. We PNG, are Melanesian countries include PNG, Fiji, Solomon Islands, Vanuatu, West Papua and New Caledonia Melanesians are said to be peaceful, non-violent, friendly, person-to-person in which way conflicts are resolved or issues are settled. Melanesians have their unique way of maintaining peace in villages and communities. Author used Bougainville-Papua New Guinea conflict to illustrate how conflicts are resolved in Melanesian way. In a Papua New Guinean village when issues or conflicts arise village leaders like chiefs and elders will quickly intervene as mediators and bring both parties concerned together for reconciliation that why the dialogue of Plato is important.

Contradictory to good characteristics mentioned, Melanesians are believed to be also by nature quarrelsome, belligerent, aggressive and warlike. Papua New Guineans are thought to be warriors; back in pre-colonial period and even before that there was constant fighting between clans or tribes. Notably, up to present day we hear about or still experience tribal fights happening or going on in some parts of the country especially in the highlands region. This is so due to cultural diversity; PNG has more than 800 spoken languages and thousands of practiced cultures. Thus, when misunderstanding arises between meeting cultures conflict often erupts.

Moreover, one of the important facts about Papua New Guinea that was highlighted by the author was close human relations in Melanesian society; in a Melanesian village everyone is related to everyone else – you are either a brother, uncle, a grandfather, a son, a daughter, a mother, or a relative by marriage (Narokobi, 1980). This is a most essential element in PNG villages; we live in clans and in tribes. Additionally, such closeness of interconnectedness has developed a strong sense of family. People in a village feel as part of one big family who have roles and responsibilities to perform. One may feel he or she has the responsibility to step in and help where it is necessary. In addition, one of the unique qualities that Melanesians possess is giving and taking which is an integral part of Papua New Guinean society. Equally important in PNG society cooperation and mutual support for one and another especially in times of need and crisis is a living experience for Papua New Guineans. On the other end despite the opposition many have supported the idea of Melanesia way and haves agreed that there a Melanesian way. Bernard Narokobi (often referred to as modern Melanesian prophet) has defended his claim by counter arguing that Melanesian ways stem from the unquestionable fact that we Melanesians are ancient people born to liberty, we are born to ancient culture and civilisation. He further added that we are older than our written history by western anthropologists and ethnographers.

Too much foreign aid especially in monetary value could be harmful to PNG. Australian Government through its bilateral relationship with PNG has been providing aids ever since after World War Two. PNG economy is said to be dependent at formal sector. That means PNG economy depends largely on grants and aids from other countries especially from Australia. PNG has large amounts of fertile agricultural land, plentiful forestry and fishing resources, substantial mineral resources deposits (like gold, copper, nickel and others) and huge reserves of oil and gas (Narokobi, 1980). However, despite country’s natural resource endowments it continues to receive large amounts of foreign aid, consequently, PNG has failed to prosper in the last forty plus years of self-governance. We are not being self-reliant. In other words, PNG dependency on aids is long being prolonged. Consequently, it has made the PNG Government and its citizens become lazy and dependent, thus paints a bad picture of a sovereign state.

Politically Australian form of aid is often praised for being the best anywhere in the world. Huge sums of money are given to PNG for any number of years to use anyway they want. Because it’s used to be an untied aid, politicians and public servants spend it any way they like.

The money given to PNG has boomerang effects; Australian businesses that are well established here do well of this grants; means businessmen take money from the grants back to Australia. Which means Papua New Guineans don’t benefit directly from the aid other than from the spin off benefits from low wage employments. Papua New Guineans haven’t established or developed an economic base strong enough that can contain or hold the finance it receives from Australia.

Money has been used for many developments such as building new educational institutions plus new infrastructures like roads, bridges as well as supporting and enhancing human development and the other programs. This shows how Australian Government is interested in facilitating the building up of PNG as a developing state.

It is important that our political leaders as well as national leaders plus nationals who are employed by Australian Government to monitor and handle the grants aid must not compromise too much when it comes to decision making or they will not be free to make decisions in the best interest of the nationals. Instead, decisions they make will be in favour of foreigners which is what we don’t want.

To conclude, based on Melanesian virtues and ways identified and discussed, I am now convinced that there is a Melanesian way, hence, as a Melanesian I know and understand what is meant by the expression Melanesian Way. We Melanesians have our own way of doing things that are of course unique distinguished from any other cultural group in the world. Furthermore, I agreed with the author’s analysis on foreign aid. Yes, it is dangerous and does harm to PNG as stated above.

Reference

  1. Narokobi, B. (1980). The Melanesian Way: Total Cosmic Vision of Life. Port Moresby: Institute of Papua New Guinea.
  2. Powell, G. (1987). Through Melanesian Eyes. Melbourne, Australia: Macmillan.
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 To Da Duh in Memoriam: Socio-political Commentary through Relationships and Dialogue

For this writing analysis I will be looking at short passages from the semi-autobiographical short story To Da Duh in Memoriam by Paule Marshall. To Da Duh in Memoriam was published in 1966. The author Paule Marshall has written multiple novels and short stories with To Dah Duh in Memoriam being one of her most acclaimed stories. For this analysis I will be looking at the story’s theme and Marshall’s use of character relationship, dialogue, action and voice to deliver a message of Culture and Tolerance. Marshall’s To Da Duh in Memoriam follows Marshall’s not so accurate experiences in Barbados, for the first time. The story focuses on Marshall’s first visit in Barbados and the story and the conversations she had with her grandmother whom everyone referred to as Dah Duh.

Paule Marshal is considered to be one of the most important black writers in American history. Her works Brown Girl, Brownstones, published 1959, influenced a new age of writing by black women. With her works being the critical bridge and cadre of African American and Caribbean writers such as Maya Angelou and Alice Walker (Hawthorne, 2000). Part of Marshall’s brilliance is her ability to incorporate socio-political topics in her work which is evident in To Da Duh in Memoriam particularly with the story’s dialogue. The dialogue provides social commentary that would have been relevant to the time of its publication, as some of its themes would have coincided with the questions being raised by social movements such as the Civil Rights Movement led by Martin Luther King at the time. The dialogue demonstrates the social climate of its time, raising questions about culture and accepting others. For example, in this extract….

“ Da-duh watched me a long time before she spoke, and then she said very quietly, “All right, now, tell me if you’ve got anything this tall in that place you’re from.”

I almost wished, seeing her face, that I could have said no. “Yes,” I said. “We’ve got buildings hundreds of times this tall in New York. There’s one called the Empire State Building that’s the tallest in the world. My class visited it last year and I went all the way to the top. It’s got over a hundred floors. I can’t describe how tall it is. Wait a minute. What’s the name of that hill I went to visit the other day, where they have the police station?”

“You mean Bissex?”

“Yes, Bissex. Well, the Empire State Building is way taller than that.”

“You’re lying now!” she shouted, trembling with rage. Her hand lifted to strike me.”

In the dialogue extract, we can interpret Da Duh’s hostile reaction to Marshall’s comment about the empire state building as the racism and the problems African Americans faced at the time. At the time African Americans suffered from segregations and poor treatment from the white majority with infamous examples such as the Rosa Parks bus scandal and the killing of Emmet Till. Though as not severe as the African American minority’s suffering, Da Duh’s hostile reaction to Marshall’s comment reflects the attitude of some white majorities to the Civil Rights movements as some of them were hostile to the Civil Rights Movements with examples such as the resistance to the Selma to Montgomery marches back in 1964. Other than dialogue, Marshall’s character provides a distinct voice that creates an interesting relationship with Da Duh that works with the main message of the story.

Marshall’s voice particularly her description of her relationship with Da Duh in the story is very complex and entertaining. Marshall utilizes this relationship dynamic between her and Da Duh to deliver her message of Culture and Tolerance in the story. In the story Marshall writes Da Duh in a very antagonistic way. Their relationship is more of a rivalry rather than a grandmother and grand daughter relationship. Throughout the book Marshall and Da Duh try to convince each other that their way of living is better than others. Marshall cleverly shows this through her careful choice of vocabularies. For example, in this scene where Da Duh Had just finished showing and making her point to Marshall that some fruits in Barbados cannot grow in New York…….

“No,” I said, my head bowed. “We don’t have anything like this in New York.”

“Ah,” she cried, her triumph complete. “I din’ think so.

The utilization of ‘Triumph’ shows the nature of Marshall’s relationship with Da Duh which is competitive. “’No’ I said, my head bowed” indicates Marshall’s feeling of defeat with Da Duh which further demonstrates their rivalry like relationship. Another important aspect to consider about the two characters’ relationship is that they both want to convince the other to accept that their way of living is better, as we can see through the two characters’ dialogue and actions as they both try to prove something. This reflects the entire point of the social movements at the time which was having their voices and thoughts heard and having their way of living be recognized. For example, in this extract we can see Marshall’s desperation in trying to impress or “triumph” over Da Duh. “Describing at length and with as much drama” shows how far Marshall will go to try and convince Da Duh about her culture and lifestyle. Relating it back to how Marshall’s story relates to the social climate and experiences of the African Americans in the 60s, this extract reflects the activities by Civil Rights Movement and their attempts at trying to get their voice heard and their rights and needs heard.

“sensing my chance, and then I told her, describing at length and with as much drama as I could summon not only what snow in the city was like, but what it would be like here, in her perennial summer kingdom.”

In conclusion we can see how To Da Duh in Memoriam would have been relevant to the social climate of the time of its publication. Through the distinct voice of Marshall and her complex relationship with Da Duh and their numerous conversations throughout the story we see a reflection of the struggles of African American people of the time and their battle to have their voices heard. 

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The Importance of Social Health to Human Development

As we develop, We become a piece of various networks around us like school, school, office, and so forth. Social wellbeing may sound insignificant and hard to manage yet it stands together of the mainstays of wellbeing. Social wellbeing can altogether affect an individual's psychological, physical, and passionate prosperity. Research shows that social associations have present minute and long stretch effects on prosperity, and this could be for better and for all the more horrendous, these effects create in youth and course all through life.It has been demonstrated with an applicable rate that those that are all around incorporated inside the general public have a more extended and more advantageous life.

Social wellbeing includes your capacity to make fulfilling relational associations with others. Prosperity -The prosperity represents the nonappearance of negative conditions and emotions and on the off chance that not the complete nonattendance, at that point the nearness of more positive viewpoints than negative ones. Social well-being- It is the ability of the people to be free from want of necessities and to coexist peacefully in communities with opportunities for advancement or well-being stands for the absence of negative conditions and feelings and if not the total absence then the presence of more positive feelings than negative ones.

Arvind is an 80-year-old man. Arvind is a socially healthy individual. Arvind got a loving family with whom he gets along very well. Arvind lives with his family in a home. As a result, Arvind sees them often and loves to take care of his grandkids. But Arvind also has a lot of friends. He's got his football buddies and carrom board friends he loves to hang out with. Arvind is socially active in a positive manner. When you compare him to individuals with poor, few, or no social relationships, he is at lower risk of:

  • Death in general
  • Heart issues, such as heart attack
  • High blood pressure
  • Cancer

Because Arvind is socially healthy, he's more likely to have a stronger immune system.

Having a sound relationship includes great correspondence, compassion, and take care of family, companions, and associates. Acting naturally focused, savage and alone effectsly affects wellbeing causing pressure and wretchedness which are a risk to self. Social separation and social prohibition, are reasons for poor odds of endurance with a diminished level of personal satisfaction, gloom and expanded hazard for incessant infections. These, thus, can prompt poor physical and psychological well-being. Subsequently, social wellbeing is regularly viewed as a reason behind the reason.

The components like inconsistent conveyance of fluctuated wellbeing harming conditions eg. economy, merchandise, and administrations, access to training, networks, and so on decide the social strength of an individual. Thus, poor and inconsistent dissemination of these conditions is a consequence of poor social approaches and projects which have a deciding impact on the living states of a person's life. per WHO, individuals have drastically unique life expectancies depending on places where they're conceived. In Japan individuals will in general measure > 80 years, in Brazil, 72 years; India, 63 years; and in one among African nations, the lifetime is a littler sum than 50 years. Thus, Thus, there must exist a harmony among social and monetary advancement for the general wellbeing of a nation.

Measurements of social wellbeing

As indicated by Corey Lee M. Keyes, there are 5 components of social wellbeing

  1. Social reconciliation
  2. Social commitment
  3. Social rationality
  4. Social completion
  5. Social acknowledgment

To acknowledge great social wellbeing, a private must be willing to:

  •  Sacrifice some time, exertion and vitality
  •  Establish self-character
  •  Develop new relations
  •  Spend cash with companions
  •  Adjust in the new condition
  •  Not gripe about easily overlooked details

Methodologies to improve social wellbeing

Make associations

  •  Develop new interests by joining gatherings of perusing, drawing, composing, yoga, and so forth.
  •  Volunteer at schools or occasions outside.
  •  Participate in discusses and examine
  •  Help guardians in family tasks.

Assemble sound relations

  •  Share your inclination with guardians or companions.
  •  Ask for help out of luck.
  •  Compromise and work on understandings.
  •  Avoid clashes and outrage.
  •  Disagree however consciously.

Create solid propensities in the family

  •  Eat well nourishment with relatives.
  •  Cook a feast together.
  •  Give youngsters an undertaking to do and commend after they finish.

Estimating the Social Health

Would we be able to evaluate or quantify social wellbeing? Indeed, yes. Utilizing studies to assist figure with trip if an individual is socially sound or not. For example, Arvind was approached to finish a study that asked him inquiries like:

  •  Do you appreciate investing energy with others?
  •  Do you like to invest energy with your grandchildren?
  •  Do you need to remain with family or alone?
  • Do you intend to invest energy with family?

Different overviews solicit Arvind to measure the quality from his social wellbeing on a rating scale, similar to 0-10. or on the other hand by expressing better, great, bed, most exceedingly terrible.

Social Health is one of the key highlights of wellbeing. On the off chance that an individual is socially sound than he can contribute more to society and nation while if an individual isn't socially solid he can't add to society in a positive manner.

Human conduct stands due to the most quick proximate clarification for huge numbers of the outcomes to the condition that are the thought for natural wellbeing research. In the event that in fact there's to be any arrangement or change, that also will originate from some collection of changes in human disposition, information, limit, conduct.

There are a few different ways to accomplish and keep up social wellbeing for a superior society and future. One have to follow some essential techniques and can accomplish social wellbeing with no trouble. Indeed, we can say that social wellbeing is as necessory as other wellbeing like physical wellbeing.

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What are the Social Determinants of Health

Income, a key indicator of economic capital, has been commonly found to be associated with the population health and risk of diseases since it enables people to pay for the medical service and insurance plan, to live in a health-promoting, supportive and safe neighborhood and to choose healthier, often more expensive food (Abel, 2008). Also, material resources are often required to gain access to health-promoting programs like sports clubs and hiring exports for notorious advice. While financial resources determine the range of health-enhancing options, they fall to include other factors like class, gender and personal values that could vary the health behaviors and contribute to the differences in health outcomes. Those social factors such as gender and racial inequities at a macro-structural level and personal values, lifestyle patterns and doctor- patient relationships at an interpersonal level (Watkins-Hayes, 2014)interact with each other, set the boundaries of social resources and create privileges and disadvantages for different individuals, consequently leading to various health outcomes. Gender inequalities structurally posit women at a more vulnerable place than men, in a man- dominant modern medical system which most medical researchers have been conducted by men and in the interest of men (Ehrenreich, 1976).

The lack of female authorities, female working at less prestigious positions (Ehrenreich, 1976) , and the studies representing female personal experience like childbirth, period pain, and pregnancy permeates health-care industries and put women at a disadvantage position. Besides the neglect of female identities and perspectives in a patriarchal health-care industry, women are likely to face more cultural demands and restrictions, contributing to gender-based inequities in women's experiences of health and health care. The pervasiveness of women and girls to pursue thinness has been enhanced by the health promotion programs. Those programs set an ideal of female body images that symbolize ‘resistance to the rounded, maternal body’ (Bordo, 1993), associating with powerlessness and induce issues like body image dissatisfactions. More seriously, some girls and women suffer from eating disorders and depressions as they are shamed to be different than what they are expected to be. There is also evidence that those eating problems and phycological damages caused by the negative body images reduce the quality of women’s lives, resulting in a high mortality rate and severe consequence for health (Association, 2000).

Not only do women are posited at more inferior places in medical practices, but also, they are more exposed to cultural restrictions that could have adverse effects on their health. Thus, gender at a macro-scale contributes to the inequalities of health outcomes. Another factor that could determine the health outcome of a large number of people is race. Race, interconnecting with other social factors like gender, class, and ethnicity, has navigated privileges and disadvantages among social groups and influenced an individual’s dominant ways of thinking and behaving (P., 1990). Sometimes, race could be dominant determining a group of people’s living situation and thus affecting their health conditions. Studies of the human immunodeficiency virus (HIV), the virus that attacks specific cells of the immune system and reduces the body’s ability to fight infections (Watkins-Hayes, 2014), have demonstrated how minorities in the United States meet more obstacles to maintain healthily. Evidence has shown that black people, making up only 14% of US population minorities face the most severe burden of HIV, comprising 44% of new infections and people living with HIV in 2010. The reasons that blacks are so vulnerable to this disease can be that black people often live in low-income communities, have limited access to the medical institutions and cause untimely treatments which contribute to the lower survival rates after an AIDS diagnoses.

Besides, the massive increase in both size and population of prisoners in the US over the last 30 years, has disproportionately impacting black and Latino communities (M., 2010), particularly exposing them to higher risks of getting infected. Studies have found that the HIV infection rate among prisoners is five times higher than the general populations. Such a high number not only affects prisoners but also could place potential threats to their families. Thus, the disadvantageous situation of the minorities has been further reinforced via higher possibilities to engage with prisoners. With higher risks to be infected by life-threatening diseases like HIV, minorities are facing more threats to their health and lacking resources and accessibilities to treatments. Therefore, racial differences, compounding with other social factors, can hugely impact the health conditions among different groups of people and increase the unfairness concerning health.

Besides the contributors like gender and race which could affect the health outcome of a large amount of people, personal values, norms and social connections with other can account for the variances of health outcome among individuals. The notion, cultural capital from the work of the French Sociologist Pierrer Bourdieu (Bourdieu, 1986), can illustrate how personal social resources can link with the individual’s health. Cultural capital comprises people’s social abilities and competence for action, including their perception, values, norms, cognitive and operating skills, accumulated via education and socialization. Applying Bourdieu’s notion to health research enables to define the cultural-based resources that are available to individuals to act in favor of their health. For example, people actively engaging social activities like support groups and clubs benefit from social networking in health matters, since socializations offer the opportunities to facilitate the use of social capitals for health gains, promote feelings of belongings and provide access to the interpersonal support system (Abel, 2008).

Cultural techniques, the abilities to approach others properly, to use appropriate language and communication style, and to share values with others, are curial when participating in social activities to explore potential gains from socialization. Furthermore, nutritional behavior and patterns of physical activities which contribute mainly to the constructions of the eating and physical activity habits can be referred as the values attached to health, knowledge about health effects about food and norms guiding health behavior. Those cultural resources structure people’s preferences, encourage or re-enforce health choices, such as keeping a balanced diet, participating clubs and joining the health-promoting program and form common patterns of health behavior and orientations (Abel, 2008). Also, through class-specific health lifestyle, cultural capital is not merely a determinant for individual’s health, but a crucial contribution to the reproduction of health inequalities. As people tend to interact with those who share similar values and personal experience, the cultural norms have been further enhanced and generated distinct behavior patterns of different social classes (T., 2007). Cultural sources, thus, act at an interpersonal level, influencing not only personal health behaviors but also the distributes non- material resources available to different social groups, reinforcing the inequalities of health outcome.

While factors like gender and race have determined the accessibilities to health-promoting resources like more effective and efficient medical care which guarantee the prevention of severe disease and faster recovery from illness, the risk of exposure to infections and deadly diseases like HIV, the burden of social expectations that could affect people mentally and physically at a large scale, individuals’ social capital, the cultural resources they have to make health decisions, like their abilities to engage in conversations properly, their preferences to choice lifestyle patterns, their health concern knowledges to prevent get infections during flu seasons, account for the variance in health-related quality of life, at an interpersonal level. Those personal values and norms could further have a more significant impact via the interactions among people who share similar values, social classes, cultural background, and similar skills, thus placing a vital part in enhancing the inequalities of health outcome among different groups. Although social factors alone cannot account for all determinants for health outcome, margining with financial factors and the interconnections among those factors could provide a more comprehensive picture of the factors determining health. References Abel, T. (2008). Cultural capital and social inequality in health.

Journal of epidemiology and community health, 3. Association, A. P. (2000). American Psychiatric Association. Washington: DC: American Psychiatric Association. Bordo, S. (1993). Unbearable weight: Feminism, Western culture and the body. Berkeley: University of California. Bourdieu, P. (1986). The forms of capital. Connecticut: Greenwood Press. Ehrenreich, B. a. (1976). Witches, Midwives and Nurses?: a History of Women Healers . London: Writers and Readers Publishing Cooperative. M., A. (2010). The New Jim Crow: Mass Incarceration in the Age of Colorblindness. New York: New Press Altice F, Mostashari F, FriedlandG. 2001. P., C. (1990). Black Feminist Thought: Knowledge, Consciousness, and the Politics of Empowerment. New Work: Routledge. T., A. (2007). Cultural capital in health promotion. New York: Springer. Watkins-Hayes, C. (2014). Intersectionality and the Sociology of HIV/AIDS: Past, Present, and Future Research Directions. Annual Review of Sociology, 431. What is wrong with arguing that educational achievement is the result of natural talent? The education system has boomed since the late eighteen centuries, along with a massive increase in size and complexity of the education system, the number of enrollments and national educational expenditures (John W. Meyer, 2012).

The booming has indicated some evolution in education; however, specific issues, like the efficiencies of the schooling system, the uneven accessibilities for the different class of students and the unfair distribution of teaching resources, remain. In order to improve the current educational conditions for children, knowing the factors that determine their educational achievements is essential, since the findings would direct researchers to look at the real issues and to come up with solutions correspondingly. Several perspectives have illustrated different ways to explain the factors. Notably, a naturalist approach explains how an individual’s educational attainment merely is determined biologically; one’s academic performance results from the innate and biological genes, the natural abilities including gender, ethnicities, social classes and intelligence (Van Krieken, 2014), and those impacts of socialization can be neglected. However, this approach has been extensively criticized since it is implausible to ignore the role of human and social agencies in affecting school performance, and other approaches are required to address a more comprehensive explanation how children’s educational achievements are determined. Internalist explanations investigate factors within the education system that could explain the differences in students’ educational outcome since it is reasonable to link the place students spend most time off and receiving most academic knowledge from to their educational attainments (Van Krieken, 2014).

Studies have found that different educational experiences could influence the performance and provide shreds of evidence that uncover important school- level effects on academic achievements. One important aspect of educational experiences includes daily participation in school, including attending every class, completing school homework, be active in classes discussions and participating in extracurricular activities. Another one is students’ attachments to school, which describe how they feel about school, their sense of belongings and membership in the social order of the school (Monica Kirkpatrick Johnson, 2001). Those two components often are related to each other and achievements. Students who feel more embedded in their school are more willing to devote efforts to engaging in school activities and participating in class discussions and to taking more seriously about homework. Meanwhile, those who actively interact with teachers and their peers are more likely to develop positive feelings about their school. Via the positive associations among engagements, attachments, and achievements, those efforts and the sense of belongings result in better academic achievements. Vice versa, better academic results further encourage students to put more efforts in the future and draw students more closely into the school order (Finn, 1989).

The interconnections between schooling experience, students’ engagements, and attachments to be specific, and achievements provide some insights on how daily school life plays a role in generating differences in academic performance. Beyond schooling experience, evidence has suggested strong associations between students’ success in school work and the status of their parents and family. Studies of children’s educational achievements over time demonstrate that educational success depends strongly on the socio-economic status of their parents (Graetz, 1995). Socioeconomic status refers to a person’s social position determined by the attainments both economically and socially (Ainley, 1987). Families where parents are advantaged socially, educationally and economically, in other words at higher socioeconomic status, foster a higher level of achievements in their children. Those parents can provide more psychological support, more attention to supporting their children’s studies, and more resources available to their children to pursue higher academic accomplishments and constructing positive environments that encourage the development of skills necessary for success at school (Williams, 1980). Also, closely connected with socioeconomic status is family structures which could positively or adversely affect children’s performance at school.

Pieces of evidence have demonstrated that solo-parent family could have a negative impact on children’s educational outcome. As single-parent families on average have a lower level of income and lower parents’ educational attainments (Rich, 2000), a lower SES, the custodial parent may need to work harder to support family daily expense and the children’s education and would have less time spending on the supervision of children’s schoolwork and the disciplining children. As a result of lack of the low SES of the families, those children may face more economic burden, for instance, some need to work part-time, take responsibilities to take care siblings and housework and even drop off from school to support family financially, and those additional pressures could impede the time available for study. Besides they are more likely to face emotional and behavioral problems, due to lack of communications to parents and role models (Buckingham, 1999). Those emotional and economic responsibilities adversely associate with educational attainments (Gillian Considine, 2002).

Through parents influences, families’ SES have influenced the outcome of educational accomplishments. Not only the factors like school experience and family interactions which students are intimately related to, the introduction of new technology and the trending of globalization, the factors outside educational system, could affect the wag students engaging and performing at school. Studying overseas have become very common in China recently, and those study internationally face utterly different teaching styles compared to those study in China. Differentiating from passively accept facts, follow authorities and incline to conformity (Ballard, 1991), the Western education system encourages independent learning and critical thinking (Ballantyne, 1999). It is plausible to connect those cultural clashes would place difficulties for Chinese students to adapt to the Western learning environment and encountering those obstacles which are missing for those studying domestically could result in different outcomes of their academic performance. Besides, online teaching has been introduced into Western education and has places more challenges for Chinese students to pursue higher degrees internationally. Studies found that compared to traditional teaching style, learning online lacks the face-to-face connections between professors and students, the direct discussions among peers, the enforcement of learning by the teacher (Tsai-Hung Chen, 2008).

The absences of opportunities to establish the social relationship between students and mentors, engaging in a learning community and immediate feedback to questions students ask, challenge international students more, considering they face questions like language barriers, cultural conflicts, and different cultural norms. They find it difficult to engage in online discussions and comprehend reading materials without the help of their mentors, and they often loss passions after finding they misunderstand the reading materials and failing to improve even putting efforts. Those negative feelings like depression, anxiety, and discomfort in studying and additional challenges introduced from online learning, increase the burdens on Chinses students, resulting in less ideal academic performance.

Therefore, the shifts in studying methods and environments could also contribute to educational attainments. We acknowledge that academic achievements are related to children’s innate abilities, and those natural talents may account for some degree of variances in educational outcomes. However, the interpretation of the naturalism is misleading and subject to debates, since both a child's heritable characteristics and their environment are related and coexist in complex and significant ways and neglect of the social factors that mutually influence and be constricted by innate abilities could cause incorrectness when finding explanations to variances in academic performances. Therefore, other approaches like the internalist perspectives to investigate what roles school activities’ play in determining academic accomplishments, how influential families and parents’ engagements account for success in the classroom, and how adoptions to the introduction of new teaching technique and the emerging of multicultural education system may shift the performance of the students. In order to have a more comprehensive understanding of factors attributable to educational attainment and to find the direction of further improvements of the educational system, different aspects of researches are needed to address this issue.

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Researching the Mandatory Detention of Refugees by the Australian Federal Government.

Australia is infamous for how it views and treats the countless number of refugees who try to seek asylum here. These refugees are often put through years of mental deterioration and physical stress, while housed within one of the many detention centres all over Australia and in neighbouring locations. The most notorious of these include the likes of the Nauru detention centre and the MITA (Melbourne Immigration Transit Accommodation). These two places are known for having sub-par living environments that without any doubt, may even violate some human rights. The refugees that are placed in these detention centres often fall victim to aggressive security who may end up sending the refugees to the ‘punishment room’ for not complying with commands or questioning.

Privacy is also something that these people may not have the privilege of. It is known that in the MITA detention centre, many toilets lack doors. This may be a security measure, or it may be due to the lack of concern given for those in these centres. These people, who have no knowledge of when they will even be able to leave the centres, should at least have access to something as simple as be able to use the toilet in total privacy. Considering the fact that the majority of these asylum seeking refugees have come from countries that are often in the midst of conflict or have limited access to basic human needs such as clean water, its easy to see why these refugees tend to have a higher level of trauma or stress that has accumulated over their lives. Adding to this trauma, they believe that they have made it to freedom and a better life, however, only to be placed into a detention centre to which may even be worse than the place they have come from.

Long-term, indefinite placement within one of these centres, has been proven to have an adverse impact on the mental health of many people. Those affected can still have these problems even after they, if at all, get accepted into the Australian community. As well as with adults, children are not exempt from this, as they may have it worse. As a child, this should be a time of learning, making friends, experiencing the world around them. However, children that have been put into these detention centres are heavily restricted on how they live their lives. In the environment of a detention centre, children cannot do activities of which a child would normally be able to take part in. Prolonged periods of time within a detention centre can have serious effects on the child’s mental development, even causing extreme changes in their behaviour.

A study was done in which seventeen refugees were examined approximately three years and two months after they had been released into the public. They had all been in the detention centre for well over 3 years. This study went to prove the harm that the long term stays in the detention centres can have on these refugees. ‘Participants suffered an ongoing sense of insecurity and injustice, difficulties with relationships, profound changes to view of self and poor mental health’ (Social Science & Medicine 2010). This alone should make it clear that something ought to be done about this situation. As stated previously, these refugees have often come from places so dangerous that they had no choice but to leave. It is easy to have a sense of empathy for the refugees that come from these places but is that really what is felt when they are placed into these detention centres just for them to be weaken even further mentally.

In March of 2019, the average amount of days that refugees were being kept in detention centres was around 503. Compared to the March of 2013, which was only around 124, this is a substantial increase. It comes to ask the question of ‘why they are being kept for so long?’. Part of the reason may be the long and arduous process of obtaining refugee status. Although it being easier for refugees who have come to Australia legally. Those who came by boat face the issue of not being able to apply for the protection visa. They may spend weeks, months or even years in order to get verified through a variety of health and security checks. Only then after this, may then begin the process of applying for the protection visa. Since no limit is currently in place for how long one may be placed in a detention centre, to the refugees themselves, it could be daunting and worrying having to spend years waiting only to possibly be sent back to their own country.

It is evident that the way Australia tries to control the number of people coming into the country illegally, is often more damaging to people than originally thought. Since 1958 it has been made mandatory for any person arriving unauthorized to be placed into a detention centre, via the migration act of 1958. This has caused controversy and debate, one side claiming that ‘Australia’s detention policy is an integral part of the highly developed visa and border controls necessary to maintain the integrity of our world class migration and refugee resettlement programs’ (The detention and removal of Asylum seekers 2005). Although this may be the case, the opposing argument is that no laws are broken by people just trying to seek asylum in a safer country, going even further to state how the severe lack of compassion and empathy put towards the refugees by keeping them for absurd amounts of time is ruining Australia’s international reputation.

This is a clear problem within society that could surely be fixed. There needs to be some serious thought into how this problem could be solved. Whether it is an improved immigration policy or an increase in the staff to which work in the immigration centres that could possibly decrease the waiting times of people trying to get their refugee status approved. A range of research should be done in order to help those refugees that are affected by this issue. 

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Juvenile Detention Centers: Discipline or Abuse? 

When one imagines their childhood, they may think of playing at the playground, coloring in their favorite coloring books, or having their parents tuck them in after a bedtime story. Sadly, this does not always become everyone’s reality. In fact, every day there are young children pulled away from their homes, and being sent to juvenile detention centers for petty crimes they committed. According to Natalia Orendain, “Every year, more than 1.3 million young people are arrested in the United States” (par. 6). Children should not be sent to juvenile detention centers because it can interfere with the emotional development of a child, and may affect further opportunities in the adolescent's life.

Furthermore, children are still growing from ages twelve and under, and juvenile detention centers would only negatively impact them in numerous ways. Orendain mentions, “Their brains also change in ways that are similar to a person who has been through a traumatic experience” (par. 4).While attending the facility, one might experience bullying, depression, isolation, lack of affection, etc. This is inhumane for a child to undergo at such a young age, especially while other children their age have the opportunity to possess a normal childhood. The experience of juvenile detention only leaves an immense amount of emotional damage on a young adolescent. Consequently, in many cases, the situation ultimately leads to suicidal thoughts and depression. In fact, “Suicide is the leading cause of death among adolescents in juvenile detention facilities, with rates 3 to 18 times higher than the age-matched general population adolescents” (Bhatta par. 2). A child’s youth should be full of joy and laughter, not depression and isolation. In addition, juvenile detentions not only damage the emotional development of a child, but also affects their future.

Moreover, while attending a juvenile facility, a child may believe their life is over, and as if nothing will be the same. The adolescents reentry into society can be difficult, and they may have a strenuous time feeling normal and/or rehabilitating their social skills. According to Orendain, “It also makes them more likely to do poorly at school, have bad relationships, and struggle to get a job” (par. 8). Rather than having a normal childhood, they are secluded to believing they are criminals and that’s who they will grow up to be. Some negative impacts the facility causes include lack of confidence, poor social skills, and the development of mental health issues. For instance, “Isolation of young people can lead to depression, anxiety, and other mental health problems” (Orendain par. 11). The development of these illnesses will undoubtedly affect the rest of their life in many ways. Although this may be the case, some argue that these facilities are convenient for a young adolescent.

Many people believe that juvenile detention centers have some benefits to them. For example, Orendain states, “To help these young people to change their ways, juvenile detention includes rehabilitative efforts, including behavior management, writing classes, religious services, and how to manage money” (par. 7). Yes, there are some advantages to these facilities, however, not all opportunities are offered in every juvenile detention center in America. In addition, a child is supposed to feel safe and at home while growing up, yet a detention center is quite the opposite. According to Orendain, “It feels like you are in a factory rather than a home” (par. 9). “They lack natural light, and the buildings are surrounded by chain-linked fences topped with barbed wire” (Orendain par. 9). This is a threatening environment for a child to grow up in and/or experience.

In conclusion, juvenile detention centers are not a place for children due to the many effects it has on an adolescents life. It’s time to start looking for alternative solutions, before immediately jumping to this horrid option.

Works Cited

  1. Bhatta, Madhav P., et al. 'Suicidal Behaviors among Adolescents in Juvenile Detention: Role of Adverse Life Experiences.' PLoS ONE, vol. 9, no. 2, 2014, p. e89408. Gale In Context: Opposing Viewpoints, https://link.gale.com/apps/doc/A478794210/GPS?u=txshracd2549&sid=GPS&xid=56094b2d. Accessed 1 Oct. 2019.
  2. Orendain, Natalia. “Should Children as Young as 12 Be Sent to Juvenile Detention?” Actively Learn, https://read.activelylearn.com/#teacher/reader/authoring/1014328/notes.
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Immigration Children in Detention Center

Did you ever wonder how it started or became to be separating children from the families and putting them in detention centers? Just to let you know it wasn’t Trump’s idea or the one who created this horrible system. The system was originated before Trumps presidency and many people believe who started it was either ex president Barack Obama or Bill Clinton or even the Democrats. During this controversy Barack Obama originally detained about twice as many children separated from there parents during his 8-year presidency. Separating kids from there families and putting the children in detention center are growing because there are a lot of people crossing the border.

When talking about immigration that children are being separated from their parents and sent to detention centers you have to consider the out come result such as how they are being treated, if they will see their families again and the consequences. Well because right now it’s a real problem happening between the border and what Trump is begging too much for the wall to be built. When children are being detained the children are separated put into these types of concentration camps which are located in Arizona and I believe also in some parts of Texas. But at the end they have to stop because it’s not right to separate children from their parents, that is not human like.

You have to consider how they are being treated. Such as like if they being treated good, bad or average, like are they even being treated fairly. There have been some reports from these children saying that during there detain they had to either sit or lay on the floor made of concrete which was cold. They would have trouble sleeping during the night and that guards would be kicking their feet. Also they would be hungry after they were given some frozen food such as like frozen sandwiches a weird smelly food. Also the children inside of these centers where living in bad conditions. For example, toilets would be filthy, they would be given a small thin blanket that looked like aluminum foil, running water would be scarce and much more. Also they are afraid during the future to come like if they would ever see their families ever again or not. There has been pictures on how these children are living, like pictures of kids inside these cages that you would keep animals or dogs inside.

 “Inside an old warehouse in South Texas, hundreds of children wait in a series of cages created by metal fencing. One cage had 20 children inside. Scattered about are bottles of water, bags of chips and large foil sheets intended to serve as Blankets.” (Graham). They would be cramp inside with no enough room to move and they were inside with different ages of children. You would hear children crying all day because they miss their parents and there afraid. One of my concerns for the children is how would they be treated like during medical wise. Will they attend the children right away or ignore them and let them suffer? Also since they are mix inside there cells with different ages they can be sexually harassed by one the person or it can be the guard doing the sexually harassment. Also during kids being held in detention center there would be some guards laughing at them and mocking them everyday. They have to treat them fairly even though their not from U.S. because to me it feels like it child abuse.

Also you have to consider the fact if the children will ever see their families again. Well because if the immigrants get detain/ caught when there crossing the border they will be separated from each other the parents and children. Each year about 440,000 immigrants are detained and about 12,000 are children. “By June 2018, over 2300 immigrant children and infants have been separated from their parents.” (Wood). Also at the end of May, nearly 10,773 immigrant children unaccompanied were apprehended. That is a lot of detainees and people crossing the border are still happening and it feels like it will never stop. Also, I don’t like the idea of separating children from their parents because at the end of the day the children would never find their parents never again maybe. When children are deported they can’t find their parents at all because they don’t know where they are or what happened to them. This also is the same situation with children’s parents as well because after they are separated from their kids they aren’t given information about where their children are going. Plus, the children can’t stay more than 3 days in the detention center, that would be illegal to keep them in more than 3 days. The detention centers aren’t for long period of time and they were meant for shorter periods. But after they have stayed for 3 days, they would be later on transported to the Office of Refugee Resettlement. Meaning the Office of Refugee Resettlement is part of the Department of Health/ Human Services. So separating children from the parents is a bad idea and plus the U.S./ government doesn’t have enough equipment or necessities to take care of thousands of children, they don’t have enough tools to do so. For instance, “immigration detention raises important issues of economic power and powerlessness. 

The private for-profit prison companies in securing government funding and support for increasing levels of immigration detention have the potential to override taxpayer interests in policies.” (Denise Gilman) Like separating them could cause health risk in the long run and also why are families taking the risk to cross the border with their children knowing if they get caught they could be separated from each other maybe forever. Why would you cross if knowing this would happen and if the children can’t even return home, there could be a chance that they will be adopted to another family and that family might treat that child bad or good. These children are suffering in the detention center crying, starving, scared and many more. But the negative things is that the public doesn’t know what are happening inside of these detention centers. Journalist or reporters aren’t allowed to bring cameras inside so they would use audio to record and the children would not be allowed to talk to them. For instance, “there was an audio of another woman, speaking in Spanish, telling the youngsters not to speak to the reporters.” (Bauder). Maybe it could be do to the fact that they don’t want the children to tell the truth about what is going on.

But at the end of the day there has to be consequences or some action needed to be done in this situation. Well because this must stop, there is no point of separating children from their parents if they all are going to get deported back to the countries either way. Instead of separating them, send them back together as a family like how they came in. But either way there are consequences for both parties because the one’s crossing the border can lose their children which they might never see again. For the other side it can be a bad representation the U.S. for being cruel because their separating children from there parents and that is giving the U.S. a bad sign/ stigma. Also it’s not right to keep children in detention centers and I am really against it because it put the children at high risk in there. They could be abused and harm in there and they will be living in bad conditions. Furthermore, the consequences of losing your kids when crossing the border is really sad and the chance of not seeing them grow is even more devastating. Crossing the border isn’t the risk because there could be 1 of a million chance you won’t be caught but at the end if you make it safe what are the chance of you finding a job. Also you can be caught in the United Sates easily now for little things.

Detention Centers are bad places and to keep children inside there for days because it’s not a healthy environment for them. There are at least 15 detention centers across the country were ICE is keeping held the immigrates who cross the border. That’s really a lot of detention centers and all of them being packed also. When you been detained and put in a detention center and if immigration doesn’t pick you up within the 48 hours, then they have to release you. The immigrates can get deported between weeks, the 90 days or even more days, it just depends on the situation and the paper work process. But at the end you have to consider the living condition in the detention center, will they ever so their families and the consequences. Separating children from there parents is a horrible thing and it should stop because America is the land of the free and not the country of separating children from there parents. The process of separating children from their parents was acted before Trump presidency and many believe that the democrats started it or Bill Clinton. The only thing that Trump did is change the policy which is called now is Zero Tolerance which they strictly enforce the law tight, like making it strong and hard to break.

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Social Determinants of Health COPD

What did the Whitehall study reveal about the connection between health and wealth? What is the wealth-health gradient? The Whitehall study revealed that the lower an individual’s grade of employment, the higher their risk of disease and illness. The wealth-health gradient describes the fine gradation of wealth and health in relation to one another. No matter how small the increments, as socioeconomic status goes down, so does health. What social changes were most responsible for the 30-year increase in American life expectancy over the 20th century? What policies does the film point to that might account for our low rank in recent years compared to other countries?

The social changes that were most responsible for the 30-year increase in American life expectancy over the 20th century were universal education, better sanitation, the eight-hour work day, and income tax. The film states that it is the economic policies of other countries, not their health policies, that place them above the United States in ranking. The filmmakers give examples of other countries’ implementation of universal healthcare coverage, mandated four weeks of paid vacation, increased minimum wage, free college, and family policies. Adewale Troutman says that he promotes individual responsibility, but always within the context of social determinants. Why does he link the two?

How does individual responsibility influence your health topic? Troutman links individual responsibility and social determinants because individuals have a choice to take responsibility of their health, but some communities do not have the resources to do so; social determinants get in the way of individual responsibility. Individual responsibility has a significant influence over the occurrence of COPD. The majority of COPD cases are attributed to cigarette smoking behavior (Centers for Disease Control and Prevention, 2011). Quitting smoking is the most vital step towards treating COPD, and it is an individual’s responsibility to do so. It is also an individual’s responsibility to not smoke in the first place. Ichiro Kawachi observes that the ability to avoid smoking and eat a healthy diet depends on access to “income, education, and the social determinants of health.” How do income, education, and the social determinants of health “ influence your health topic?Income, education, and the social determinants of health hold great influence over COPD. The lowest socioeconomic groups are up to 14 times more likely to suffer from respiratory disease than the highest group (Pleasants, Riley, & Mannino, 2016).

One explanation for this is that “smoking and environment play leading roles in lung disease development – and people of lower SES tend to have substantially greater exposures to both of these factors” (Pleasants, Riley, & Mannino, 2016). The lower your socioeconomic status, the more life stressors you experience, making you more likely to turn to tobacco as a coping mechanism and also less likely to seek treatment for addiction. Smoking is also more socially accepted in lower class communities. Some studies have also shown that lack of education is associated with lower odds of quitting among smokers, especially since the less-educated have less knowledge about smoking cessation drug therapies (Pleasants, Riley, & Mannino, 2016). Lower income also means lower quality healthcare, which hinders one’s ability to be diagnosed or treated for the lung damage that causes COPD. How does kinds of employment, education, housing, or transportation policies influence your health topic? People of lower class often work at industrial or manual labor jobs with occupational hazards such as chemicals, fumes, dust, etc. that increase the likelihood of developing COPD. On the other hand, higher income jobs typically involve more administrative and office work. Housing and location is also a determinant of COPD. More populous urban areas have more air pollutants, which can exacerbate COPD.

Also, poor housing conditions such as overcrowding and poor ventilation when using biofuels increases combustible fuel exposure; this is dangerous as “meta-analyses have reported approximately twofold greater odds of developing COPD in people exposed to biofuels” (Pleasants, Riley, & Mannino, 2016).

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Immigration Detention and Statutory Discretion of Powers

Nationals are being detained since their place of birth was in a foreign country. There is growing concern to the mental and emotional state that the asylum seekers arrive in. It is quite common that a large majority of individuals seeking asylum have come from countries where violence, threat and poverty has been inflicted upon them. On the contrary, non-consensual detention has been justified by the Home Office as ‘prescribed detention to benefit and protect both the surrounding community and the individuals themselves’. Nevertheless, this argument is supported by the growing number of immigrants in the UK that are homeless living in tents and those that are deprived of the required necessities to maintain a sustainable living. In conclusion, from time to time, certain nations are faced with mass migration which may be due to several reasons ranging from national conflict to humanitarian welfare. 

Europe has received close to a million individuals who were seeking asylum in 2019. In comparison with other modern democratic nation where limit to a maximum period of detention is 32 days unless the individuals is believed to be a grave risk to the public safety to the country is based on individual circumstances and the his or her criminal record. United Kingdom, nevertheless remains the only country in Europe with no such time perimeter on the detention of a non-UK national for the purposes of immigration. Consecutively, immigration caseworkers and authorities have a reduced incentive to process the immigration claims in a swift manner which ultimately results in extensive detaining periods which is undergone by the detainees. Under such circumstances, rigid yet essential legislative systems fail to process the claims of individuals for different immigration intentions in time and unavoidably, the potential migrants have to be detained temporarily because of public safety. Discretion of immigration controls fails to protect detainees against arbitrary detention. This is an inevitable conflict between practical considerations for human rights theories and laws. Discretion of immigration powers is always prone to some sort of risk. Statutory criteria and independent decision making in regards to detention should be made indispensable to safeguard the fundamental human rights of immigrants. 

The Race Relations Act 2000 (Amended) covers the protection against arbitrary detention in regards to race, ethnicity or colour discrimination. It is unlawful for the Home Office staff to detain individuals based on the above mentioned. Conversely, it is not an improper practice for the Home Office to differentiate and implement distinctive methods of investigations or apply different durations of detention periods to those who are from a specific country that is listed in undisclosed list of instructions. Since 2010, there has been change in policy to the detention of families with children in immigration removal centres. The change in policy was implemented by the Coalition Government and it states that families with children may no longer be detained in immigration removal centres. However, even with this change in policy, as a final measure, families with children can still be detained by the Home Office for a maximum of 72 hours in ‘pre departure accommodation.’ Upon the discretion of Ministerial Authourity, this can be prolonged for a period of upto seven day however this is only to be sanctioned in extreme and exceptional circumstances. In 2011, a new pre-departure accommodation centre was opened called Cedars. This is a new facility that is fully secure and managed by security firm G4S, funded by the Home Office. The new policy states that all unaccompanied children must not be detained except in rare exceptional circumstances as listed in paragraphs 55.9.3A- 55.9.3C of the policy document. There has been increasing pressure to apply the policy to prevent detention of vulnerable individuals. This can stem to victims of rape, gender violence, and those with learning difficulties. It has been argued that the previous policy failed to protect those vulnerable individuals where detaining them would have adverse effects on their health with the potential to scar. This is proven with growing self-harm and suicide rates in the detention centres. 

However, since the new policy and the new secure Cedar facility, the suicide rates have heavily declined. Immigration detention practice in the UK, despite its criticism and scope to reform in many ways is an extremely crucial punitive parameter to benefit and aid to protect the public health and safety of the residents of the UK. Many critics favour the immigration process and claim that the discretion of powers that serves as a blanket for gaps in the system that allow deceptive immigrants to seek unendorsed entry. It defences the nation against individuals seeking entry who may potentially be a threat to the economy, health and safety of the British citizens. It is to be applied in a manner which deters ‘dangerous’ asylum seekers from immigrating to in to the UK. The mechanism moulded by the Home Office revolves around the question of whether one is fleeing persecution and to those fleeing poverty to seek sanctuary in to the UK.

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Training of Service Animals for Help

They have evolved with us and became our best friend since the day we domesticated them at least 33,000 years ago. Today they perform amazing jobs and provide amazing companionship for us. One of those is the role of service dog. In recent years, service dogs have become a hot topic in society. I have heard the terms “fake” and “real” service dogs. I say “fake” because by law they could meet the requirement and perform a task, but these are the ones that have little to none obedience and or are passed off as a service dog. Still many people are unclear as to what qualifies as a service dog and what right they do and don’t have.

The American with disabilities Act (ADA) oversees service animal laws. Service dogs are defined by the ADA as dogs which are individually trained to perform a task that alleviates a person’s disability (ADA 2011). Under ADA law the presence alone of a dog or animal is not a service dog. The dog must be trained to perform a task that is related to the person’ disability (ADA 2011). You can only ask two questions: “Is the dog a service animal required because of a disability?” and “What work, or Task has the dog been trained to perform?” when questioning the authenticity of the service dog (ADA 2011). A disability as defined by the ADA is a “physical or mental impairment that substantially limits one or more major like activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment” quoted from page 6 (Colman 2015).

The idea to regulate how service dogs are certified is a controversial issue. I believe there needs to be clearer more unified regulations to protect service dog and handler teams from fake service dogs that risk financial, emotional and constitutional harm. This could be done by having one organization that trains all service dogs in the U.S.

There are arguments against having the U.S. requiring services dogs trained by one organization. One includes the accessibility to the disabled will be limited due according to Service Please (Colman 2015). They sate that the disabled tend to be in the lower financial standing (Colman 2015). Then by law a mandatory training and testing would need to be accessible to everyone. They make a comparison to making the process like getting a driver’s license. They argue that “driving is a privilege (Colman 2015) not a right which is what having a service dog is.

But the handler is financially responsible, according to Frequently Asked Questions (ADA 2015) for the dog’s veterinary bills, food and any other expenses to keep it ethically and responsibly healthy, both physically and mentally. If the handler/ owner cannot cover training bills how will they cover these expenses. Regarding accessibility, the ADA considers a service dog as an “auxiliary aid” from page 7 of Service Please (Colman 2015), just like a hearing aid, which would be assumed to be covered a portion by medical insurance. Making it accessible to service training as much as medical treatment.

Without a standard training, these handlers are at risk financially. Because the federal law as of now requires no minimum standards of training, or certification (ADA 2015), the only thing a dog must do is perform a task related to the handler’s disability. The law says nothing about how the temperament of the dog needs to be or to what level of obedience the dog should be at.

There are many organizations out there that charge thousands to tens of thousands of dollars to produce a “service dog” when it might even be aggressive and can’t sit for more than a minute. When taken out in public that dog might show aggression towards people and the handler might not have control of it. Therefore, they will be asked to leave and come back if in control or come back without the dog (ADA 2011). Then there goes that handler’s money, wasted because he can’t bring the dog anywhere.

Another example is one of both financial and emotional stress that has happened because of fake service dogs due to no main training standards. The ADA does not determine which animals can go in the cabin of an airplane. But it can determine which dogs can be called service dogs. Delta airlines alone has reported a 86% increase in animal incidents. Including aggression, urinating and biting (CBS 2018). In addition, there are websites that will send you official looking gear and certification service dog cards for a hundred-dollar fee without even meeting the dog or confirming the handler’s disability. These people take their untrained aggressive dogs on the plane. What happens when that dog shows aggression to a real service dog? Hours of training, thousands of dollars go down the drain. Not to mention that loving bond between the handler and working dog is now come to an end when that online certified “service dog” attacks and kills the real service dog. All because that person took advantage of the loose laws and wanted to take their dog on the plane to vacation.

Likewise, these illegitimate organizations could be sending dogs who are not in the right temperament out in public. Not all dogs are meant for this job. It is unethical to keep an unsocialized dog in the state of constant fear because you want to take it shopping with you. It also poses danger to the dog and the people around it as the fear could escalate to aggression. Having one organization regulated by the ADA would include a proper assessment of the dog’s behavior, temperament and health to avoid this issue. With the proper nature and health, less money is spent on behavior modification, giving a longer working span for the dog.

With all the confusion as to what is a service dog, who can have one and, what they are supposed to look and behave like, the public begins to have misconceptions and aren’t educated enough to know how to handle incidents. let’s say a business owner has had several fake service dogs come in his store and destroy items and defecate over and over. That business owner might grow a prejudice towards service dogs teams. Though illegal, the business owner might then try to ban all animals from his business. But this is a constitutional threat that real service dog teams face with these loose rules that allow fake service dogs to taint the image of a proper service dogs.

The ADA should regulate Service dog laws by creating a main training organization with successful trainers (like Guide Dogs for the Blind) to cease the growing number of “fake service dogs” to protect the people with disabilities to continue the right to have a service dog, and to protect their working dog. This training organization will produce good service dogs who have advance obedience, can alleviate their handler’s disability by performing a task, is well socialized and poses no threat to society or other animals. Society then should have no problem distinguishing between fake and real, and people with disability will have someone they can trust to give them what they are paying for, a lasting companionship and a great working relationship with man’s best friend.

References

  1. ADA (American’s Disability Act) Requirements, Service Animals. 2011. Civil Rights Division Disability Rights Section [Internet]. U.S Department of Justice; [cited 2018 Oct 13]. Available from https://www.ada.gov/service_animals_2010.htm
  2. CBS/AP. Delta imposes new rules for service dogs after 'serious incidents'. CBS News. 2018 Jan 19 [accessed 2018 Oct 26]. https://www.cbsnews.com/news/delta-airlines-emotional-support-animal-policy-change-service-animals-dogs-incidents/
  3. ADA. Frequently Asked Questions about Service Animals and the ADA. (American’s Disability Act) 2015. Civil Rights Division Disability Rights Section [Internet]. U.S Department of Justice; [cited 2018 Oct 13]. Available from https://www.ada.gov/regs2010/service_animal_qa.html
  4. Colman S. 2015. Service, Please. The Whole Dog Journal [Internet]. [cited 14 Oct 2018]; 6-13. Available from https://www.whole-dog-journal.com/issues/18_7/features/Service-Dogs-And-People-With-Real-Disabilities_21250-1.html
  5. Villalobos V, Fasenko G. Ph.D. 2015. Beware of Fraud. Workin’ Like a Dog. Dog’Cruces [internet]. [cited 14 Sep 2018]. 19. Available from http://www.dogcruces.com/wp-content/uploads/2015/05/DC_Spring_2015.pdf  
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Nauru and Manus Offshore Detention

Offshore detention has remained a hot button issue within Australia, notably due to the reinstatement of regional processing in 2012 and evidence suggesting the increase of cases of child abuse in detention centres. This essay will focus on the critical role that civic participation played in ending off shore detention for children on Nauru and Manus islands as a strong example of networked citizen-centred participation (Papacharissi 2010). Technological media advancements have ensured that this evidence can be expressed through a variety of platforms from online news outlets to art exhibitions that ensured support from varying social groups. This is further developed by social media, where high public interest is expressed through the political advocacy of hashtags, community pages and online social movements. In this way, brave individuals openly opposed laws, admitting the true nature of injustices of children in detention. Thus, an increased national awareness provides a comprehensive lens of what is really happening to children under the Australian government that is a basis for producing change.

Raising awareness about increasing child abuse in detention through different platforms have greatly contributed to the removal of children on Manus and Nauru. Technological Internet advances have allowed ongoing media coverage in the form of computer-mediated communication to reverse traditional modes as “a source of political information and a sphere for public expression” (Shah et al. 2005, p. 531). The Guardian’s release of “The Nauru Files” in 2016, where 2,116 leaked separate reports of abuse written by staff from Australia’s offshore immigration detention system between 2013 and 2015, regenerated existing feelings of injustice of those in detention centres. The Asylum Centre Resource Centre findings show that child abuse related to 51.3% of the cases, although children only made up 18% of those in detention on Nauru (Stafford 2018). The reports, made up of sexual abuse, violence and threats to trauma, self-harm and squalor opened the eyes of Australians with detailed accounts of distressing situations on Nauru, previously kept quiet by the Australian government (Afshariyan 2018). This developed into a “networked individualism,” (Wellman, 2002) of individual stories published as connected individuals, rather than a focus on traditional close-knit social groups as it sparked controversy and action, thus inspiring others to take alternate measures (Wellman 2002). In response to the Guardian’s leaked files, a collective exhibition of 33 Australian artists titled All We Can’t See is used as a vehicle for participation and protest to raise awareness of the absence of media access to the island. Its focus on engendering empathy for those abused in the Guardian’s publications through the arts enabled the ability to “(engage) local people to work towards solutions to (problems)…as a means for addressing inequity experienced,” (McHenry 2011, p. 246) that personalised the issue for ordinary Australians.

With the evolution of technology as a platform for ‘internet democracy’ (Loader & Mercea (2011, p. 756), social media raised awareness and enabled the expression of the public’s interest. Since offshore processing was reintroduced by the Rudd government in 2012, continuous lobbying in the form of online protest and social movements grew. From a hashtag and social campaign, #KidsoffNauru evolved into a social movement advocating for all children to be removed from Nauru by International Children’s Day in 2018. A groundswell of support emerged, with only 40% of the public being aware children were being held in detention when the campaign started to almost 200,000 signatures for the #KidsoffNauru petition (#KidsoffNauru 2018). As all children from Nauru were removed in early 2019, the #KidsoffNauru campaign is an important example of how civic participation evolved from raising awareness to producing change through social media. Loader and Mercea surmise the potential of social media to become a “second wave of digital democracy” (Loader & Mercea 2011, p. 756) with citizens merging from passive consumers to active engagers. The Facebook page, Free the Children Nauru, also contributed to the climate of social change and exemplified raising awareness online. The page was created by children from Nauru and features pictures from their lives in the detention centres, otherwise relatively unknown from the Australian public. These personal voices to the situation demonstrate the ability of youth to create their own channels for communication via social media. This therefore “symbolically frees young people to make their own creative choices' (Bennett 2008, pp. 2-3), providing them access to build a social and personal identity despite being denied entry to Australia.

The individual’s ability to take action is characterised by their disconnection from dominant political discourses that takes “courageous whistleblowing and significant solidarity to resist' (Lowth 2017, para. 8). Despite speaking in defiance of the new Australian Boarder Force Act 2014 that threatened anyone working in the detention system who speaks openly about it with prison sentences, Australian teachers from Nauru revealed children’s exposure to self-harm violence and sexual abuse. Their collective action was driven by their collective identity and advocation for justice, giving an ordinary Australian voice to the inadequacy of health care of refugees in detention centres (Kluver & Soon 2014). This evidence, supported by documented reports by the Australian Human Rights Commission, were “direct and at times crushing insight into how Australia’s policy of offshore detention is harming children” (Farrell & Wall 2016, para. 7). These findings reflect health issues supported by willing senior medical professionals on the 4 Corners program Bad Blood, including President of the Australian Medical Association Professor Brian Owler who outwardly disagreed with the Australian Government’s policy. This was in reference to a refugee on Nauru who died from inadequate access to health service, who “Could have been saved (if he was) treated properly. But he wasn't.” (Bad Blood 2016). 

Other key figures such as Australian rock musician Jimmy Barnes also spoke out against the issue, particularly against Peter Dutton’s insistence that Nauru Asylum Seeker children will never settle in Australia. This active participation was demonstrated by 500 people who rallied against offshore detention centres at protest in Melbourne where Barnes insisted that “We should be helping them… sticking them on an island, indefinitely, is not the Australian way” (Barnes, cited in Stafford 2018, para. 5). Thus, with civic participation extended from different social groups promoting awareness of children in detention not only increased awareness, but sparked change, reinforcing the ability of participatory engagement in a strong democracy among Australians. (Loader & Mercea 2011).

Although individual voices assisted in raising awareness of ending offshore detention and removing the children from Nauru and Manus islands, the “decisive empirical shift from individual civic participation to a focus on collective action events” (Sampson et al. 2005 p. 675) was vital in producing successful change. Namely, The Bill 2018 (Urgent Medical Treatment) sought to amend the Migration Act 1958, in order to transfer critically ill children and adults in offshore detention centres for the purpose of receiving urgent medical care. Although initially developed by Dr Kerryn Phelps, it was the open letter to Prime Minister Scott Morrison signed by over 6000 registered Australian doctors to remove the remaining 80 children at the time due to health concerns that gained significant public interest. The British Journal of General practice concludes that this was a decisive turning point, in which was nevertheless inevitable as “Any state that crushes medical ethics crushes it for us all. 

Alone, we are exposed, but as a profession we can be formidable. This battle is for all of us.” (Lowth 2017, para. 9). This exemplifies a key factor in civic participation, in which Sampson concludes that “conjoint capability for action” (Sampson et al. 2005 p. 676) can bring people together for change. This was seen by groups supporting The Bill including national organisations like Doctors Make Change, #KidsoffNauru, Asylum Seeker Resource Centre as well as international ones including Me?decins Sans Frontie?res (Doctors Without Boarders) that lead to the last four children being transferred from Nauru on the 28 February 2019. Those for ending offshore detention were primarily motivated by Australia’s agreeance and consequent violation of the Convention on the Rights on the Rights of the Child, an international document that states the minimum standards for the protection of children. As a result, a national inquiry into Children in Immigration Detention in 2014 was launched. Its report The Forgotten Children (2014) that published findings on the effect of abuse of children in detention. Since announced, the inquiry has seen changes made in Government policy and exemplifies that when realising a common purpose, particularly relating to injustice, the public can unite together as networked individuals to produce political change (Kluver & Soon 2014).

Ultimately, when considering offshore detention in regard to removing children off Nauru and Manus, civic participation played an essential role in maintenance of a democratic sphere within Australia. The media’s relentless coverage on the issue ensured an increase in public access, while social media became a platform for advocating for change with social movements and protests. Courageous individuals gave an insight into varying responses that linked neighbourhood issues to a broader social problem of injustice that opened the eyes of many Australians. Furthermore, groups expanded on these individual responses, with their collective emergence forming the collective identity of high percentage of the Australian public. Therefore, with a combination of these factors, the passing of amendments, legal legislation and national inquiries into the matter were successful in removing the children.

The widespread call for government action was the basis of civic participation for removing all children from Manus and Nauru. However, rhetoric of the Australian government although supporting citizenship on an institutional level does not produce it on a practical one. Though all children were successfully removed, individuals and groups are continuing their advocacy on ending Offshore Detention for all refugees and asylum seekers in detention centres, such as World Vision’s Safe and Free campaign. These groups have an underlying principle being just as “Locking up kids is never the answer” (#KidsoffNauru 2018), neither is locking up an adult. 

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Customer Service General Techniques and Practices

Hospitality is the relationship between a guest and a host, or the act or practice of being hospitable for example the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists

It is a friendly reception and treatment of guests or strangers. The quality or disposition of receiving and treating guests and strangers in a warm, friendly, and generous way. Hospitality meet the needs of guests with kindness and goodwill.

Hospitality is the world’s largest industry. Many peoples’ definition of hospitality extends only to restaurants and hotels. In reality, it goes far beyond this and includes any organization that provides food, shelter and other services to people away from home. When viewed in this light, the hospitality industry can be quite large and far reaching. Also, the numerous career opportunities become readily apparent.

Overall, the true meaning of hospitality “the warm and generous reception of guests and strangers. Hospitality word taken from French word “HOSPICE” which mean take care of those travelling. Hospitality is the act of generously providing care and kindness to whosoever is in need. 2.0Customer Service Issues and Challenges in Hospitality The first customer service issue and challenge in hospitality is poor customer service. Meanwhile when there was an issue occurred the staff keeps the customer waiting for a long time and do not resolve the issue properly, this is call as poor customer service.

Secondly, not listening to the customers. Ignoring customers and not listening to them is the biggest mistakes the staff can make in hospitality industry. It can be one of the reasons for customers to complain a company.

The next issue and challenge are not keeping the promises to the customers. If you give a promise, make sure you keep it. Some promises sound great but if there are not been kept, it may lead to multiple complaints, distrust and switching to competitors.

Beside that, the low quality of products or services are also one of the issues and challenges in hospitality. When a businessman starts a business and what he promises is the high quality of the services and product publicly, he has to make sure that he achieves his promise. Otherwise, the customers will share the bad experience publicly and most likely complain in social media networks.

Lastly, the rude staff toward customers. For example, the conversations and chat records between the staff and customers. It is better to keep an eye on this as sometimes rude attitude, inability to listen and interrupting customers may become one of the reasons that the customers complain in publicly and tell the world about your customer service quality. 3.0Communicate Effectively with Customers  Effective customer communication plays a very important role in hospitality industry. The staff who able to communicate effectively with their customer base to enjoy stronger relationship and increased their sales success. There are some steps to communicate effectively with customers and these steps can assist future staff training and development.

The first step is listening actively to the customers. Focus on what the customer is saying rather than formulating response. Use body language or small phrases, such as nodding your head or saying “I see” to demonstrate that you are paying attention and maintain eye contact if with customer. When the customer has finished talking, repeat what you think and heard to ensure that you are clearly understood their message before respond.

Next step is do not interrupt your customer. It will upset your customer and also limit your ability to communicate effectively so allow your customer to finish their thought before respond. It not only demonstrates respect, but it will also ensure that you truly understand the point of the customer is trying to make.

Therefore, use the words that are easy to understand rather than using the jargon words. This is because not all of the customers will understand the jargon words. By using the words that customer easy understand may avoid ineffective communication.

Lastly, show positive statements to your customer and demonstrate courtesy. The customer wants to hear what you can do to help them rather than what you cannot do and also asking a question in a polite and professional way to demonstrate your high-quality customer service.  4.0Differentiate Two Communication Methods  Oral Communication Written Communication Direct face to face communication between two or more persons. A medium for communication that entails the written word.

It is affected by emotion. It is seldom affected by emotion.

It is only face to face communication so the preservation of information is quite impossible. It is possible to preserve and may be used in future.

Quick response is possible for this communication. Quick response is impossible for this communication.

If any party is illiterate, then oral communication is suitable. Both parties must be educationally qualified.

Example: face-to-face, telephone conservation, meetings and tape recording. Example: letters, notices, emails, memos and manuals are forms of written communication.

Oral communication used to best effective only when we focus on listening to the customer and trying to understand what they are trying to say overall. By using simple words rather than using jargon words so that the readers can simply understand what you are trying to transmit.  5.0Customer Care Provision Can Influence Customer Perception  Customer service is the act of taking care of the customers needs and wants by providing and delivering helpful, high quality service and assistance for them to fulfill their requirements and satisfaction. Customer will only happy and be worth if they spend their money and times with the good customer service. For example, a restaurant with high quality customer service and products, the customers feel comfortable to having their lunch and dinner at that restaurant. In other side, they will also recommend the restaurant to their friends or their family.

Customers would perceive different or same products in different ways depends on their outlooks, needs, preferences, nature of business and several such factors. All of these factors are easily to change and influence the customer perception in favour of. It all depends on what customers believe that what they will receive from the products or even customer service.

Listen first then speak is a very important techniques in customer service. What customers want is to be heard, meanwhile they want to know that we are listening to them and also interest in what they have to say. It is also a respect for customers. If they are looking for a products from your company they may asking for the information and advice, use that time to guide them to the right product or service. Use active listening to let them know that you are listening to them and work to cover the root of the problem if they feel upset. Ask the customers questions, get to the bottom of it and give the resolutions.

How was the feeling when someone forgets our name? Of course, we often forget names ourselves but how much do we appreciate it when people remember us. “ A person’s name is to that person the sweetest and most important sound n the language.”, by Dale Carnegie. Same as customers, if we remember their name they will be very happy,grateful and it may bring them a good impression on us.

Treat our employees as our first customer also a very important in hospitality industry. We have to know that happy employees mean happy customers. The behaviors and attitude of the employees will determine our customer service and satisfaction. Employees should be put first ahead customers. Southwest Airlines is an example of the company that demonstrated this well. They have built a culture by instilling entrepreneurship among their employees. Employees will look forward to work when they are happy because they are valued and appreciated. The employee wins, customers win and business wins if we first treat our employees like customer.

  1. Develop the goals of your customer service strategy A policies is meaningless unless it fits into a customer service strategy. Without goals, a strategy has no purpose. Once you know your goals, you can figure out how to achieve them.
  2. Determine what skills staff need Customer service positions are not minimum-skill, minimum-wage jobs. Your reps need fluency in effective customer communication or you will drown in refund demands and negative reviews. See our customer service skills list for help with finding the right people or developing your current staff.
  3. Consider the technology you will work with Much of the policy depend o the technology involved in customer interactions. Most independent restaurants deal with little beyond phone cells and credit cards.
  4. Locate or predict common problems Consider the problems that both staff and customers will face regularly. Your policy must address these issues so reps don’t get bogged down in bureaucracy while customers wait. It should also encourage your employees to voice their complaints and suggestion. Allow customer give feedback and find out the solutions for the customers.
  5. Create your customer service policy Once you know your goals and what could stop you from achieving them, you will have the knowledge you need to pen your customer service policy.

Brand perception is what customers believe a product or service represents but not what company owning the brand says it does.Mostly customers will perceive a brand from their experience, its functionality, reputation and word of mouth recommendation even on social media channels as well as face to face.

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The Despicable Detention Centre

Detainees on Christmas Island were suffering terribly because of abhorrent living conditions, but thankfully, the detention centre has closed down due to horrific living conditions. This island is owned by Australia, 2600km northwest of Perth, plus 5-hour flight. There are currently 1,352 people in detention and 59 deaths in detention centres since 2000, 17 known to be suicide. On average, detainees are in detention for 505 days.

Asylum seekers are people who want to live in a country, such as Australia, mainly due to war or discrimination in their home country. Alyas Taqawi, former asylum seeker says, “It felt really good to be on solid land,” in an interview with Asylum Seeker Resource Centre (ASRC), “It was a prison!” An unnamed service corporation guard emotionally stated in a News.com interview, “Pulling dead, mangled babies out of the water was the hardest part.” Many refugees and asylum seekers travel to Australia but end up in detention centres by boat so there are some deaths on the water.

The living conditions on Christmas Island were horrific. There are many other detention centres with similar conditions. Guards are everywhere, detainees are being watched 24/7. In bathrooms, there are no locks which is disgraceful as some of the detainees are criminals (rapists). There is no privacy at all and children are extremely confused about why they are imprisoned. There are no activities to occupy yourself. There are different types of rooms each with their own level of luxury, Gold 1 and 2, Green 1 and 2, Red 1, Blue 1 and 2 and White 2. Red 1 is usually used for men with a mental illness. Gold is for protection when men have committed crime. There is no air conditioning or fans in the rooms.

Accessing areas in the detention centre needs a security guard to open double airlocks by pressing a sequence of buttons. If gates are needed to allow cars to access the centre, an alarm is launched until closed. The detention centre was run by SERCO Australia. They were usually fit and bulky and wear Go Pros to film riots. Detainees are known by an ID number, usually based on their boat number.

Many illnesses, predominantly mental illnesses, affected the detainees on Christmas Island, which affects their behaviour. There are not enough mental health professionals or specialists on the island which means patients may need to travel to the mainland. Illnesses on the island were life-threatening, where some caused death, some suicide. Many children are affected by mental illness because of the horrific ‘gaol’. Some detainees are criminals who boast about their crimes and scare fellow detainees.

Let’s put a stop to detention centres worldwide!

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Personal Service Makes a Business Successful

Guests can sometimes be impressed by even the smallest acts of kindness so much that it affects them deeply. These acts of kindness are why guests return to your business. Such acts are considered personal service and they can be what makes a business a success. Guests return to hotels and restaurants where they feel welcomed, important, treated special, and taken care of. One such act was executed by a room service staff member of a hotel. The staff member, Maria, took the initiative to fulfil a guest’s request even when it was not expected of her. Mr. Shafer, the guest, arrived at her hotel very late and hungry. The beverage he requested was unavailable, so she thoughtfully went down to a lower floor to purchase the beverage he was hoping for in a vending machine. He was so touched by her compassionate personal service that he immediately conveyed his feedback through several channels within the hotel. Her thoughtfulness was the subject of many of his business conversations and presentations years later. Her effective personal service made all the difference to Mr. Shafer’s stay.

Could Maria Garcia have learned her personal customer service, the act of getting Mr. Shafer a diet Coke instead of a diet Pepsi, from her company or did she know to retrieve it on her own?

Customer service is taught in businesses through training, mentoring and experience. Many aspects of good customer service can be conveyed through situational exercises. But good personal service is basically human nature. (Martin, 2001) You can teach someone to be a server or front desk clerk but having a positive attitude and compassion for others is more of a natural occurrence. Your outlook or personality is formed from your environment and your life experiences. Personal service is an interaction-based concept, how you feel you should react to someone else’s needs and wants is going to determine how you display customer service. Personal service is vital element of good quality customer service but requires understanding and appreciation. (Martin, 2001)

What qualities may have stood out to the hotel when Maria was interviewing that let them know she was a good candidate for the position?

First impressions are very important when establishing a good rapport with a guest or making someone feel special. The interviewer would take note of how Maria addressed them or what she said to express a positive greeting. The motel would evaluate whether or not she was displaying a good attitude during the interview process. They should notice her body language which would suggest her comfort level. The interviewer could have gone through some situational scenarios to see how Maria would react in certain situations. They could gauge her tone of voice to evaluate her attitude during certain situations.

Even though Maria’s action was a simple one, it was enough of an impact to stay with Mr. Shafer for many years. As a manager overseeing Maria’s room service department, I would use her example as a method to motive others in the department and initiate a recognition program for staff that go above and beyond. When people are recognized for their deeds, they provide examples to others as to how to improve their customer service skills.

Mr. Shafer had checked in to his room very late at night, hungry and in need of room service. When the room service kitchen was out of the beverage he preferred, Maria took it upon herself to purchase his choice from the vending machine and bring it back to his room. While she was not required to take such action, she knew it was a small task on her part that could mean the world of difference to Mr. Shafer. He was so touched by her act of kindness and compassion that it compelled him to contact the hotel and sing her praises. He went on to incorporate the story of her exceptional personal service in his talks and publications.

What measures can we as managers take to be more cognizant of our customers’ needs such as Mr. Shafer who checked in after midnight?

When considering my guests needs, I put myself in their place. How would I feel checking in somewhere after midnight? To ensure your guests feel welcomed and safe the hotel should be adequately lighted so they may safely enter the building without concern. Once in the building, what would a guest need or want? As a manager, to make my guests feel taken care of I would incorporate asking if they would like anything sent up from room service in the standard process after a certain time at night. This additional step would lessen their wait time and the order can begin to be prepared while they are getting settled in their room. If available in the hotel, show guests their comfort is important by having all late arriving guests escorted by service staff. When guests arrive late, and they are tired it can be strenuous to find your room and enter it successfully. Guests should feel taken care of both physically and psychologically during their stay in your establishment. (Martin, 2001)

When instances arise and a customer or guest receives special treatment or unexpected rewards, there is usually a sense of excitement and surprise. When this happens how should you react? What can you do to acknowledge the special treatment and express gratitude?

One time my family was on their way to a hotel when we were held up by an accident. We called the hotel to let them know we would be arriving late. We eventually arrived at the hotel about three hours later. We were exhausted and hungry, but the room service kitchen was already closed. The front desk staff put together a snack and beverage basket for my family and sent it up to our room. We were so happy and appreciative of their thoughtfulness. It was a big relief as we were hungry and traveling with younger children. We immediately called to thank them all at the desk and the next day my husband contacted the general manager of the hotel to express our appreciation and gratitude. We still remain loyal to the hotel as we always feel welcomed and pleased.

The ability to continuously deliver exceptional personal service can be the difference between a business thriving and a standard operation. (Martin, 2001) In order to make your business stand out from others is to understand your guests. A business must know what their customers want and what they expect, then go above and beyond that. Guests should feel safe, welcomed, important and taken care of. Imagine the things that make you feel special when you visit a hotel or restaurant. Consider that services that motivate you to want to return to a business again and again.

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Cultural Differences Among Patients in the Medical Field

Medical assistants who have Muslim patients of the Islamic religion will need to understand their cultural and spiritual beliefs. This includes diet, views on modesty/privacy, any possible restrictions involving touching the patient and the views on alcohol. Islam is one of the fastest growing religions in the world so it is very likely that a medical assistant will be helping someone that follows the Islamic religion at some point in their career. Islam contains multiple ethnicities, each with their own views regarding illness and healthcare. Because of this it could provide those who are not of the Islamic faith a challenge in providing care.

Muslim patients might express concerns about modesty especially if the person treating them is of the opposite sex. If the patient is female then she will need to be given enough time to cover her body completely before anyone can enter the room. She may also request that she remain dressed (if possible) for exams or that a family member be in the room with her during the exam. If the patient is male then they might find being examined by a member of the opposite sex to be uncomfortable. In fact there should be no touching, even shaking of hands, done by people of the opposite sex that are not family members. Some might even consider avoiding eye contact as a sign of modesty.

The patients might request a diet that is in accordance with their religious laws for “Halal” food. Some might simply request a vegetarian diet to avoid things that are prohibited by their religion like pork and gelatin. This diet my also affect the kind of medications that they can take. Medications that contain alcohol, gelatin or has anything pork in it is prohibited. Any concerns that the patient or family may have should be addressed and perhaps with advice from an imam.

During the month of Ramadan (April to May), Muslims do not eat or drink from dawn until sundown. Doctors would need to discuss with the patients as to whether it is medically safe for the patient to fast while in the hospital. If it is deemed as being ok for the patient to do so, then options would need to be found for pre-dawn meals. Then in the late afternoon, following the traditional way to break the daily fast, provide the patient with dates and spring water. Then have dinner served after sunset. If any patient is not well enough is not required to participate in the observance of Ramadan.

It will be important to understand the Islamic faith and the impact it has on the way you can provide healthcare to Muslim patients. Medical assistants as well as any other healthcare provider, will need to understand and be aware of the rules for privacy, touching, dietary restrictions and medications that they are not allowed to take. It will be important for a clinic/hospital to observe the cultural beliefs in a sensitive and professional manner. For example avoiding physical and eye contact between the patient and healthcare providers if they are not the same sex. Male healthcare providers will most likely need to communicate thru the husband if the patient is female. An example would be if the doctor or medical assistant asked a question and the patient remains quiet then the husband should be asked instead. During a physical exam then having a physician of the same sex would be the best thing. If that is is not possible then having another person that is the same sex as the patient should be in the room to make the patient feel more comfortable. The patient should also be advised as to which article of clothing would need to be removed for the exam and return it immediately after the exam is done to minimizes exposure.

If I knew that the patient was Muslim, I would treat them the same as any other patient only with respect to their religious views. I would make sure that no one entered a room, including myself, without giving a female patient enough time to properly cover herself as their custom requires. I would also ask permission before entering in case they are still not decent or wanting visitors (if admitted). If it was a male patient then I would request that another male medical assistant do the exams because their culture states that only family members of the opposite sex can touch the male patient. If this was for a gynecological visit and the physician was male, then I would make sure that there was a female inside the room with him. I would also accommodate any family members in the room that the patient would request. I would make sure that in any exam that I would request minimal clothing to be removed to minimize exposure.

One of the changes that I would make in a clinic is that the healthcare workers that work in that clinic have some knowledge as to the culture/religious requirements are so that we can make sure the patient feels safe as well as respected. I would make sure that any dietary restrictions were noted in their medical record if they are admitted. I would also do research on medication to make sure that there was no pork product, alcohol or gelatin in the ingredients. Every patient should be treated with respect and made to feel safe when visiting no matter the background. If something is not understood then we can ask the patient questions because it would show the patient that we want to provide the best healthcare we can while following what their culture/religion allows. If not the patient then we could speak with an Imam so that we can better understand the cultural and religious views regarding healthcare.

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ATM Service Quality Attributes

Introduction

In the previous chapter, the significance of the study, as well as the problem statement and objectives of the research, were looked at. This chapter explores literatures, written by different authors, on the benefits of ATM banking in financial service delivery.

In the service sector, technology has been used to standardize services by reducing the employee/ customer interface (Quinn, 1996). The automated teller machine (ATM) is one of the technological advances that brought about change in the way banks provide a service to their customers. This kind of technology has a bearing on service quality (SQ) and customer satisfaction level.

ATMs network contributed significantly in performing most of the customers’ financial services in a reliable way (Giannakoudi, 1999). According to (Mcandrews ,2003) ATMs can offer significant advantages to both banks and customers. The machines can enable depositors to withdraw and deposit cash at more convenient times and places than during banking hours at branches. At the same time, by automating services that were previously completed manually, ATMs can reduce the costs of servicing some customer demands.

For a person to use ATMs, they should be cheap, ease of use, secret and safety. However, safety related to privacy and security. In respect to the ATMs service costs, there are some varieties in the applicable fees. Some banks charge their customer some fees against the usage of their ATMs. On the other hand, some banks introduce the ATMs services free to their customers. In respect to the sharing ATMs, the ATM bank’s owner is usually charge those customers who hold other banks cards. In this context, (Mcandrews,2003) argued that the decision by banks to share their ATMs is partially determined by the terms under which different banks agree on. In particular, there are several prices that can be charged to or collected by the three main parties involved in an ATM transaction, the cardholder or the customer, the cardholder’s bank, and the ATM owner.

Financial Service Delivery

A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything (Kotler, 2002). Here services are looked at in the context of financial delivery using ATMs. The banks are now providing financial services via ATMs and this is looked at to see how well this facility affects service delivery. A service must be consistent, easy to use and strategically applied. The ATM tries to depict this by way of providing a service way beyond the normal banking hours of a bank.

Financial service delivery involves the use of banks and other financial institutions to fulfill their obligations towards their customers through the use of facilities such as the internet, telephone and ATMs. Development of new and more efficient processing and delivery channels as well as more innovative products and services have come up as a result of financial liberalization and technology revolution. This has resulted in the banks striving to provide services of high standards. The service industries in general and the financial services in particular have generally been large investors in information technology. Time factor in the delivery of a service is of paramount importance as customers do not like spending a lot of time waiting to be attended to. For instance in a bank, customers would not like spend a lot of time on queues (Kotler, 2002).

The ATM was therefore introduced with the intention of addressing this issue of spending a lot of time in the bank. Banks first used the ATM as a marketing tool with regard to offering a 24 hours banking service but, are now using it for the provision of new and better services to the customers such as mobile phone talk time top up and utility payments.

The ATM banking service is as an innovation has both process and product characteristics. As a process, it brings in automated delivery of service in place of those previously offered by bank tellers on a bank counter as well as offering services not previously offered such as 24 hours service, foreign currency provision abroad and cash provision in areas remote to the bank premises such as public area and hotels. One aspect that is a great challenge in managing services is managing quality.

Service Quality and its Measurement

Quality has been defined differently by different authors. Some prominent definitions include ‘conformance to requirements’ (Crosby, 1984), ‘fitness for use’ (Juran, 1988) or ‘one that satisfies the customer’ (Eiglier and Langeard, 1987). As per the Japanese production philosophy, quality implies ‘zero defects’ in the firm’s offerings. Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance (Anderson and Zeithaml, 1984; Babakus and Boller, 1992; Garvin, 1983; Philips, Chang and Buzzell, 1983). This is true for the service sector too.

Several authors have discussed the unique importance of quality to serve firms (e.g., Normann, 1984; Shaw, 1978) and have demonstrated its positive relationship with profits, increased market share, return on investment, customer satisfaction, and future purchase intention (Anderson, Fornell and Lehmann 1994; Buzzell and Gale, 1987; Rust and Oliver, 1994). One obvious conclusion of these studies is that firms with superior quality products outperform those marketing inferior quality products.

Theoretically customers’ perception of service consists of two dimensions. Berry and Parasuraman (1990) distinguish a process and an outcome dimension. Of the five dimensions of quality, reliability is primarily concerned with the service outcome, whereas the rest are primarily concerned with the service process. However, all five dimensions emphasize the customer’s perception of the service (functional quality) rather than the service provider’s view of how the service should be delivered (technical quality).

Gronroos (2001) however makes a distinction between functional and technical quality. The process of functional quality refers to how the service is delivered whereas technical quality which is an outcome refers to what customers receive (the benefits of using the service). In the case of the ATM, how cash is processed is a functional benefit whereas effectiveness, less time spent on an ATM, easy to use and efficiency over the traditional methods are known as technical benefit.

Some of the complaints that come from the customer are as a result of customers not knowing some of the technical aspects of an ATM whose source of problems is various. Some problems connected to ATM faults may require the attention of either the service provider, the bank or the communications company to intervene whereas the customer may view the problem differently due to lack of adequate knowledge on the operations of an ATM.

Organizations are aware that quality of service rendered or provided promulgates strategic competitiveness in dynamic business environment. Literature provides significant relationship between quality of service and firms’ performance based on improved productivity, increased market share, enhanced customers’ attraction and loyalty, improved staff morale and sustained profitability (Lassar W. M., Manolis C., and Winsor R. D., 2000).

Use of ATM has become exceedingly admirable and popular among customers as convenient mode of Banking Transactions. This technological innovation has transformed the Banking Business. The advantages and benefits of using ATM have given new impulsion in dimensions of quality of service and Banks are offering new choices to customers. The commonly used model, SERVQUAL (Parasuraman ,1988), SERVPERF (Cronin and Taylor, 1992) and BANKSERV, a model developed by Avkiran (1994) based on SERVQUAL, depends on the similar dimension of SQ that includes tangibles, reliability, responsiveness, empathy and assurance. However, depending on the product and or service under study the attributes in each of the dimensions have been different.

Several empirical studies have identified and verified a number of common elements within the five dimensions for ATM SQ. The attributes of ATM SQ identified by empirical researchers includes the following 25 items:

  • User-friendliness of ATM systems (Joseph and Stone, 2003; Lovelock, 200)
  • Speed of ATM operations (Patricio et al., 2003; Yavas et al., 2004)
  •  Cash availability in ATMs (Dilijonas et al., 2009)
  • Accuracy of transactions by ATMs (Dilijonas et al., 2009, Shamsdouha et al., 2005)
  • ATMs not out of order (Islam et al., 2005; Patricio et al., 2003;Howcroft, 1991)
  • Waiting time at ATMs (Mountihno and Brownlie, 1989)
  • Employee effectiveness in solving ATM problems (Islam et al., 2005 )
  • Returning fast swallowed cards (Islam et al., 2005)
  • Quick replacement of lost cards, bank employees friendliness and security at ATMs

Al Hawari and Ward, 2006; Dilijonas et al., 2009; Islam et al. , 2005; Joseph and Stone, 2003;Shamsdoha et al., 2005),

  • Fees charged (Athanassopoulos, 2000; Dilijonas et al, 2009)
  • Convenient location (Al Hawari and Ward, 2006; Dilijonas et al., 2009; Islam et al. , 2005; Joseph and and Stone, 2003; Lovelock, 2000; Moutihino and Brownie,1989)
  • Accessibility of employees to solve ATM problems, easy access to ATMs ; Joseph and Stone, 2003)
  • Advise on ATM usage and security, privacy when using ATMs (Shamsdoha et al., 2005)
  • Easy process of applying for ATM cards, cleanliness of ATMs and ATM sations, appearance of corporate branding on ATMs, issuing of clean or new notes (Islam et al., 2005)
  • •ssuing or readable slips, accessibility of a wide range of services via ATMs and the number of ATMs per ATM locations ( Dilijonas et al., 2009; Islam et al. , 2005; Joseph and Stone, 2003; Lovelock, 2000)

This study adopts the above 25 ATM SQ attributes validated by empirical researchers for measuring customer satisfaction with ATM banking service in selected commercial banks oin Ethiopia. The above mentioned service quality can also be classified in to five service quality dimension comprised Tangible (6 items), reliability (6 items), responsiveness (6 items), assurance (3 items) and empathy (4 items) the five SQ dimensions provided by Parasuraman et al. (1988).

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