Implement, Monitor, and Review a Strategic Plan

Implement, monitor, and review a strategic plan Pre-Assessment Statements

Student to complete:	Student to initial
I will record all my evidence in this student assessment guide.
Special notes have been explained to me and I understand what is required to gain competency.
I verify that this Student Assessment Guide represents all my own work. I understand the Institute’s policies on academic misconduct (plagiarism).
I understand how the appeals process works.

Assessor to complete:	Assessor to initial
Health and safety considerations have been met.
Any special needs of the student have been accommodated. Give details.
The requirements of any special notes in this module have been met.

Student signature Date discussed and signed 21st April 2015 Assessor signature Assessor number Task 1 1. Written Summary a. Describe the organisation INTRODUCTION Countdown is New Zealand’s leading supermarket brand, serving more than 2.5 million customers every week. It is found in 1981. In May 1981 the first count down market opened at Northlands mall in papanui at Christchurch. While we’re known as Countdown, we form part of Progressive Enterprises; Steve Donohue is Acting Managing Director of Progressive Enterprises and is also General Manager Merchandise. There are 164 countdowns across the New Zealand and supported by over 18,000 team members. Our business is all about great ideas, high energy and operating with total commitment. Count down also provides New Zealand wide services through online grocery shop. There are lots of customer service representative in the countdown. Their job is receive the customers and serve them with loyalty. The main products available in the store are grocery items, wine, beers, meat, seafood, stationary items, vegetables, fruits medicines, cosmetics, and all food items. b. The planned activities you will implement The strategic plan is to introduce coffee in the stores. Kiwi People love coffee. If we open coffee store in the countdown it will help to attract more customers. Countdown is supermarket giving excellence cheaper products c. How you have delegated the activities? (ER 1.1) First I talked with my manager Deepti about this plan. She told me u spoke with area manager. When the area manager came to my shop. I described him about this strategy plan. He satisfied and told I will do. Deepti did some investigation on this. She took some feedback from customers. She got positive response from the customers .It will take 4-5 weeks for implement the strategic plan. 2 What resources will you require? (ER 1.2) Resources Coffee is a brewed drink equipped from heated coffee beans, which are the seeds of "berries" from the Coffee plant. The most commonly grown is Arabica.

• The resources used in making coffee is milk, coffee beans, coffee powder, sugar etc. All these resources are available in coffee shop.
• Coffee machine is also needed. We need to buy the coffee machine. Its cost is around $1500.
• Trained staff is required
• It will take 3-4 weeks of time limit.

All this resources cost of $2000 Approx. Strategy is firstly I talked to the manager or the other senior profile about opening a coffee shop in the store. They will think of the proposal and consult to other management. Take a customer’s feedbacks and execute the plan and arrange the place where to open a coffee shop and company required a trained staff. They also ordered a coffee machine. 3. Describe the goals, outcomes, use of resources and managing risks and How will you monitor the following

• Achievement of goals
• Achievement of outcomes
• Use of resources
• Risk management
• Other (specify) (ER 1.3 and 2.1)

Achievement of goals

• If we introduce the coffee in the stores.
• This will help to attract more customers
• Sales and profit of our company will increase.
• Our goal is to get 10-15 new customers by introducing coffee in the stores.
• Our company achieved the goal

Achievement of outcomes: There are some out comes

• It is logical fuel of the current world. It maintain the health safety of customers. Coffee makes active.
• It will also help for the employees to remove their work stress.
• It will also help for the organisation to increase their revenue
• It will help to attract more customers.
• Sales and profit of our company will increase.

Use of resources Coffee is a brewed drink equipped from heated coffee beans, which are the seeds of "berries" from the Coffee plant. The most commonly grown is Arabica.

• The resources used in making coffee is milk, coffee beans, coffee powder, sugar etc. All these resources are available in coffee shop.
• Coffee machine is also needed. We need to buy the coffee machine. Its cost is around $1500.
• Trained staff is required
• It will take 3-4 weeks of time limit.

All this resources cost of $2000 Approx. Strategy is firstly I talked to the manager or the other senior profile about opening a coffee shop in the store. They will think of the proposal and consult to other management. Take a customer’s feedbacks and execute the plan and arrange the place where to open a coffee shop and company required a trained staff. They also ordered a coffee machine. Risk management Coffee is served in variety of ways. Coffee is second worldwide drink. There are two types of hot and cold coffee. There are different types of coffee like espresso, Cappuccino, latte , mochacino, Caf au Lait a, Turkish coffee etc . We start introducing some coffees and I also went to many cafes for research which the people generally like. Then I discussed all the feedback with our manager. Everybody loves to drink coffee. The critical outcomes are the following:

• Due to new staff they are making coffee slowly and people have to wait for long time.
• They also not able to provide all the flavours of coffee. This will make customers unhappy

4. Resources those were deployed and optimised. (ER 1.4) Resources Coffee is a brewed drink equipped from heated coffee beans, which are the seeds of "berries" from the Coffee plant. The most commonly grown is Arabica.

• The resources used in making coffee are milk, coffee beans, coffee powder, sugar etc. All these resources are available in coffee shop.
• Coffee machine is also needed. We need to buy the coffee machine. Its cost is around $1500.
• Trained staff is required
• It will take 3-4 weeks of time limit.

All this resources cost of $2000 Approx. Strategy is firstly I talked to the manager or the other senior profile about opening a coffee shop in the store. They will think of the proposal and consult to other management. Take a customer’s feedbacks and execute the plan and arrange the place where to open a coffee shop and company required a trained staff. They also ordered a coffee machine. 5. Describe the milestones and key indicators and which if necessary needed to be renegotiated according to organisational requirements? (ER 2.2) There are two types of hot and cold coffee. There are different types of coffee like espresso, Cappuccino, latte , mochacino, Caf au Lait a, Turkish coffee etc . We start introducing some coffees and I also went to many cafes for research which the people generally like. Then I discussed all the feedback with our manager. Our target to sold 200 cups. After one week I verified the sales. Our turn over is increasing. We actually reach our goal. Timescales Time scales: It took 4-5 weeks to apply the strategic plan: In first week: I discussed the strategic plan with manager after that they further discussed with the management In second week: They start taking feedback from the customers about opening the coffee shop In third week: They ordered all the equipment’s that are used in making coffee like coffee machine, coffee beans, coffee powder etc In fourth week: They start training to their staff In fifth week: They start introduced the coffees according to the needs of the customers 6. Identify any needs for variations to the plan and recommendations for change are made according to organisational requirements? (ER 2.3)

• Kiwi people love coffee. They are happy with this plan. There are different types of coffee like espresso, Cappuccino, latte , mochacino, Caf au Lait a, Turkish coffee etc They need different flavours. But now we provide only some flavours. So we have to introduce some more flavours.
• To increase sales and profit of the company or to attract more customers company introduce some more flavours of coffee.
• The plan will be re-evaluate on a regular basis for changes and modification.

7. In your review evaluate the consistency and congruency of organisational performance with the organisation’s strategic plan. (ER 2.4) Evaluate the consistency and congruency of organisational performance with the organisation’s strategic plan:

• We are introducing coffee in our stores.
• Company took feedback from customers about the plan to opening coffee store in the stores and took feedback from online.
• We got positive reply from the customers that will help to increase the sales and profit of the company.
• Company estimate the sales review.
• The revenue of the company is increased.

The company (Countdown) got profit from this plan. The customers are happy with this plan and there is no problem with this strategy. Kiwi people love coffee. It is daily need of the people. There is no loss only profit for the company . There is no need to change of plan only need to implement and evaluate the plan. Only thing is that to add more flavours of coffee according to the preference of customers to attract more customers. 3rd Party Verification Email Back (response) Deepti Hi Ritika You have developed a good quality planned for the strategic plan which will benefit for customers, employees and organization. You have selected most achievable strategic option for participants, the way you influenced the management was very nice and I have also took feedback from the customers about this and got confident response, this strategic plan absolutely give better presentation to the company. This strategic plan will help the organization to increase the profit and sales. You have done a good job. References https://www.countdown.co.nz/about-us/our-company https://smallbusiness.chron.com/steps-strategic-planning-4651.html https://en.wikipedia.org/wiki/Coffee:_A_Dark_History https://en.wikipedia.org/wiki/Coffee https://onstrategyhq.com/resources/strategic-implementation/ www.planware.org/strategicplan.htm https://en.wikipedia.org/wiki/List_of_coffee_varieties https://www.google.co.nz/search?q=strategic+plan+implementation+plan&biw=1360&bih=643&tbm=isch&tbo=u&source=univ&sa=X&ei=_65BVZHsFYX5mAWBjIDQDw&ved=0CCMQsAQ https://humanresources.about.com/od/humanresourcesstrategic/tp/human-resources-strategic-planning.htm Student Progress Report - Student to complete

Post-assessment statement	Signature
The assessment occurred as we had planned.
I was treated fairly during the assessment.
I understand the assessment outcome.
The feedback I received met my needs.
I verify that this Student Assessment Guide represents all my own work.

Assessor to complete (A = Achieved – N = Not Achieved)

Assessment	Assessor name	Assessme nt decision	Date	Re- assessment date	Re- assessment decision
Task 1 Questions		A/N			A/N
Detail any work that is required for re-assessment for the student to become competent in this unit standard.
1st attempt	Date	2nd attempt	Date	3rd attempt	Date
A/N		A/N		A/N

The student has completed this Student Assessment Guide competently. The work is their own and shows a level of understanding that is appropriate for the learning outcomes. Assessor name: Dene Collison Signature Date 21st April2015 Please retain a copy of this Student Assessment Guide for one year for moderation purposes. 

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