DEMONSTRATE KNOWLEDGE OF GROUP PROCESSES 1.0 Describe clearly two situations one of which describes a situation where a group is clearly appropriate and another where a group is clearly inappropriate or each situations describe clearly explain the situation and analyse why it is appropriate / inappropriate. Ans. Appropriate group: Appropriate group is a group in which a team is required for a particular work or task for example Nike. Nike produce different products like footwear, bags and cloths etc. So they require different sections for different work for example Manager, Accountant, Chief Operating officer (CEO) and labour etc. Inappropriate group: Inappropriate is a group in which a single person can do any work and task so there is no need of any team for example teacher. A single teacher can teach any particular subject so there is no group of teachers required for teaching a single subject. 2.0 Discuss a minimum five advantage and five dis-advantage of working in groups. This may include answers such as synergy, quality of decisions, commitment to decision, relationship building, task familiarity, task complexity. Ans. Advantage of group:
Disadvantage of group:
3.0 Utilising Hackman’s Model of group effectiveness, discuss the key factors that influence group of effectiveness. Ans. 4.0 Briefly describe a formal group which you have been a member of. Clearly describe its organisational context. Ans. At the time I am working in a European restaurant and its name is Libertine. In a restaurant different skilled people required for different work for example chef for cooking, manager for managing restaurant, kitchen hand for helping chef, waiter for serving and a person for receiving bills. Every person’s contribution is important otherwise restaurant will shut down. Without a single section restaurant will not run so it is a very good example of group work. 5.0 Identify the group goals and norms that are operating within your group? Ans. Group goals: 1. Customer satisfaction: It is a very important to give full satisfaction to a customer with the service and excellent food provided. 2. Friendly Environment: In a restaurant there will be good ambience and good interaction between customers and staff so they can improve the way of service. 3. Improving sales: The target of the restaurant is repeating customers and attracting more customers to increase the sales by providing good food and service. Group norms: Norms are the behaviour and models which are establish and accepted by all the team members. If the group either implicitly or explicitly develops positive work norms the group would work toward greater chances of being an effective group like as per the case study they all are seemed to work together on all assignments. There seemed to be a laughter in the group and some time it could be quite disruptive to others in the room trying to study. 6.0 Identify both the Task and Maintenance roles exhibited by all participants within your group? Summarise by explaining the overall effect of these roles on the groups functioning. Ans. Task roles: Task roles are the roles that initiate to get the job done. In a restaurant there are different tasks to do. The role of head chef is maintain food quality and taste and also introducing different menu on some special occasions and most important is health and safety of staff members. On the other hand Manager Role is to manage restaurant and take quick actions on any deterioration and accountant part is to give wages to the employees on time. Maintenance roles: Maintenance roles are the tasks provide oil in machine by encouraging people by mentally or emotionally. In a restaurant there are different maintenance roles like gatekeeper, his job is to welcome customer in a restaurant and at the end give farewell to the customer. Also the role of manager is to encourage staff and to give specific work to person his job is to manage overload of work on a single employee. 7.0 Explain the main leadership style that is used within your group. Additionally explain two different leadership styles from group that you have been a member of comparing these to your main group. Ans. The main leader of a restaurant is Manager he plays different roles in a restaurant. His job is to monitoring less wastage in a restaurant and managing work schedule for kitchen staffs. Also his work is to arrange health and safety equipment for staff and customers. He has to check freshness of delivered food and product and maintain budget of wages and product. If any customer give negative feedback than manager has to take quick action and to recover what is wrong as well as he has to maintain records and standard of a restaurant. Most important work of a manager is to make successful menu and appropriate price of the dishes. 8.0 Explain a minimum of three decision making styles used in your group comparing their effect on the functioning of the group? Ans. The three decision making styles are: Decision by command: Group leader uses his information he possess to solve the problem. He/she does not consult information in any form with anyone. The manager examines all the relevant option and has enough information to make an effective decision. Decision by compromise: In decision of this type many member of group will not satisfy with the decision but due to some situation they have to make compromise with their decision. At the end the results was always good but not the best. Decision by analysis: Sometime a leader does not possess enough information to decide, then they will need to obtain more information and skills. He cannot tell what the problem is; usually, they just ask for information. Then leader evaluates the information and makes an effective decision. 9.0 Identify the potential consequences of groupthink on the process of effective decision making within your group. Describe any two possible strategy to avoid group-think and their effect on the functioning of the group? Ans. 10. Explain using a model of group development the group processes that have occurred within your group? Ans. Development stages of a group: Forming: At this stage all team members are positive and polite. The entire team will work as it is not some concern. Others are simply excited about the task ahead. Team members, roles and tasks are not clear, because as a leader, you play a leading role at this stage. People start to work as in this stage, may continue for some time, and they get to recognise new partner as an effort to. Storming: Team members’ natural style is a conflict between works, which often starts storming. People can work in different ways, but different working styles cause the problem worse, they may be upset. Norming: Now your team members know each other better, that they can trace together, and they ask each other for help and are able to give positive suggestions. The team with a strong assurance to the goal of development, and also to begin to see progress. Performing: Work hard to achieve the goal of the team without abrasion, leads the team reaches the stage performing. Group have set up a good support, the structure and function. Adjouring: At this stage the task was successfully completed. Its purpose has been achieved and everyone feel good about it. As an organisational prospective new things can move on. 11. Utilising Hofstede’s model, identify a minimum of three cultural influences on your groups functioning. Clearly explain how each cultural influences affects the groups functioning? Ans. 12. Describe both the positive and negative effects of conflict on the functioning of your group. Ans. Frequently angry disagreement, which results in strong difference between groups is known as group conflict. Positive effects of conflict: Upgraded results: Work for the team most often – reference for a confident amount of growth and quality of ideas within a group share. Furthermore, the work of the team members to discuss their ideas and have the chance to argue their strength or weakness. The best ideas and most creative solutions to the problems that can be apply on it. Collective work: Working with other employees within the work group often identified advantage of the stock. Decisions are made ”‹”‹and work for the formation of a single work of any member of a team is not overcome by his personal liability for that, therefore employees can share the bond for the work. Negative effects of conflict: Self-management: Self-management may be requested and for some team interaction, lack of organizational support or both cannot meet the challenge so it can cause less production. Team clash: To work in a team to get close to other people is a major loss that social activity can cause struggles. Proximity of the group work the employee was working alone, you make it even more important than the nature of the rejection can failure. Exclusions rise within a group when they still have the promise of work and responsibility, since only one other partner cannot ignore. 13. Describe how each of the following strategy offset the impact of conflict within your group? Provide examples where appropriate? (a) Accommodation. (b) Avoidance. (c) Compromise. (d) Competition. (e) Collaboration. 14. Identify a minimum of two preferred conflict management styles based on your cultural preferences. Discuss these styles in the context of the impact on managing conflict within your group. Ans.
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