Enterprise Risk Management (ERM) System

Answer 1: Defined by the US 'Committee Of Sponsoring Organizations Of Tread way Commission' (COSO) as, "a process, effected by an entity's board of directors, management and other personnel, applied in strategy setting and across the enterprise, designed to identify potential events that may affect the entity, and manage risks to be within its risk appetite, to provide reasonable assurance regarding the achievement of entity objectives”. ERM model explained as follows: The Enterprise Risk Management (ERM) system incorporates four steps: identify the risks, determine the and effect of every one, distinguish controls that are as of now set up that relieve that risk, and propose extra controls if necessary. Step 1: Identify Risks : What can go wrong? This step should identify the negative outcomes that could result from an action or decision. It is important to consider a wide range of risks, and so the Department's ERM framework includes five broad categories: Mission - can a system, action, or decision hinder accomplishment of the mission? People - will a failure impact the well-being of an employee or the public? Physical Assets - could there be loss or damage to a physical asset (e.g., property)? Financial- could there be loss of funds or unavailability of funds? Reputation and Trust -will the Department suffer damage to its credibility with the public or other stakeholders? Step 2: Determine the probability and impact: Through either a quantitative or qualitative examination, this step catches the likelihood of the risk happening and the effect to the Division in the event that it does. For this step, it is essential to expect that no controls are set up or relieving moves are made. Likelihood what's more effect are then joined, utilizing the table beneath, to touch base at a general risk level. Regular definitions help guarantee consistency. Impact: Negligible - impact is easily and quickly corrected with little effort or time Low - short-term impact, easily corrected without long-term consequences Medium - significant short-term impacts, significant time and resources to recover High - impacts are catastrophic and long-term, significantly affecting the mission Probability: Rare - probability is incredible during the time period of interest Unlikely - unlikely to occur to during the time period of interest Possible - an even possibility of occurrence exists during the time period of interest Likely -more likely than not during the time period of interest Certain - nearly certain in the time period of interest Step 3: Identify the risk-mitigating controls that already exist: For each one recognized risk, activities could be taken to decrease that risk's likelihood and/or sway. First and foremost, any current outer prerequisites or benchmarks that are relevant to address the risk ought to be distinguished. Next, distinguish any current orders that address the risk. These steps recognize existing controls. Step 4: If unacceptable risks remain, identify additional controls: In this step, the remaining risks in Step 3 are viewed as and everyone is either acknowledged (i.e., the risk level does not warrant further movement) or relieved by settling on an alternate choice or creating an extra control. Extra controls can incorporate things like a compulsory procedure, an obliged report, or a detailed approbation. Part B – (Learning outcome 3 – Assessment criteria 3.4)

1. Prepare a group written risk mitigation management plan and strategies presentation. The risk mitigation management plans and strategies are to address the policies and procedures your group recommend Luna’s Convenience Store senior management adopt. Consider risk management strategies for each of the following areas

1. Employment practices:

Answer 2: The risk mitigation management plans and strategies are to address the policies and procedures. Luna’s Convenience Store senior management adopt employment practices. Retailers have tight payroll plan and commonly staff their stores focused around the anticipated client foot activity their stores will encounter. Thus, retail deals with agents are regularly pressed for time and think that it hard to get included with retail deals preparing projects. When you include meagre plan, worker turnover, and some pioneer's doubt around the importance of conveyance quality preparing for retail workers, guaranteeing a quality client encounter through conveying preparing could be a test. But in today's focused retail commercial canter, your survival may rely on upon doing simply that. Basically everybody concurs that the retail deals and client administration environment has changed drastically over the recent years. Our clients have less time to use in our stores, have less cash to use, and more decisions on where to use it. Retail deals co-partners – and the retailers that utilize them – have normally depended on their capability to "learn while doing." – as such, taking in the specialty of retail deals, client administration, and retail management by experimentation as opposed to executing arranged deals and management forms that have been conveyed to them early. Yet when you might just have one shot at getting a client included with your item and luring them to come back to your store for an alternate buy is that truly the right way. "Numerous retailers are so cantered around the operational parts of running their business – things like taking care of money stream, meeting payroll, and administrative issues – that they overlook their most vital stakes," said David Goodwin, rule holder of Retail Preparing Administrations. "Without customers and the retail deals co-partners who connect with them each hour of each day, none of the other stuff matters! The aftereffects of your retail deals preparing system are out there for everybody's viewing pleasure and studies indicate that numerous customers think retailers could be improving work of conveying on the customer experience”. The following some practices can help ensure your retail business performance both today and tomorrow: Start by Communicating Customer Expectations: Your customers have unique thing that they anticipate from your organization regarding administration and determination. This incorporates what separates you from your competitors both on-line and down the road. Explain the Buying Process: "Help retail sales associates to comprehend and uncover the purchasing methodology of your customers," says Goodwin. At the point when deals agents comprehend the things that the customer needs they will be inspired to dig-in and get the most out of your retail deals. Make the Training Relevant: Centre your retail deals preparing on themes that settle normal issues that your deals co-partners experience. This could incorporate how to handle normal deals protests, how to manage troublesome customers, or appropriately setting up the store for offering. What's more keep in mind to clarify the greater picture of how enhancing their retail offering abilities will bring about more pay, better vocation prospects, and more benefits for the organization! Communicate Specific Tactics: Presently that you comprehend what issues you want to prepare on verify that you make the retail deals preparing beneficial by giving particular instruments and strategies that your colleagues can put into practice. Consolidate feature or pretending illustrations with the goal that they can see these strategies in activity! Use Efficient Training Methods: Taking retail deals cohorts out of the store for preparing ought to be a piece of your preparation blend – particularly for real item dispatches or occasional deals revives – yet key deals preparing messages might be conveyed by means of retail e-learning courses in 15-20 moment additions immediate to the store. This keeps retail cohorts in the stores where they can prepare between customer communications or different exercises. It additionally spares cash in times of contracting prices. Measure Your Team Members’ Results: "A considerable lot of our customers track whether a co-partner has finished their retail deals preparing," says Goodwin. "Anyway we prompt them that they have to make the following stride by following the key result ranges that the preparation is intended to effect. Generally this is carried out by measuring things like normal transaction sum, things for every ticket, deals for every hour or different Kips through the POS framework." Once you start measuring results you can start to have your pioneers start the execution management exercises required to drive deals and benefits. Make Training an Ongoing Activity: It is awful that a lot of people retail deals preparing projects and retail management preparing projects are taken a gander at as an "one-and-done" movement. In these circumstances it is not irregular to get a transient spike in deals just to have results come back to the first benchmark. Be that as it may retail associations as assorted as The Holder Store, Wegman's, and Punch Young men have demonstrated that by directing normal refresher trainings through the classroom or e-learning they can keep up more elevated amounts of benefit while lessening worker turnover. Making a retail deals preparing program that captivates employees and drives long haul results obliges, arranging, responsibility, and determination from the retailer, yet the result is higher profit, lower representative turnover, better engagement from colleagues, and stronger customer loyalty. These were some of the points on employment practices. Part C - (Learning outcome 4 – Assessment criteria 4.1 and 4.2)

1. Analyse the vulnerability factors and impacts on Luna’s Convenience Store to a break in continuity and propose approaches to crisis management and retail business continuity planning for the organisation. Consider approaches for :

2. Recovery Solution Design

Answer: The saying "disaster" here and there tells a couple of horrible occasion framed commonly. however inside the retail exchange, a disaster is genuinely something that causes your store operations to be interfered with or ceased. Through this administration is basically the greatest sum a disaster as a surge or partner degree tremor that points of confinement or avoids store operations. Late studies have demonstrated that the regular income misfortune from a stoppage for a little retail organization is $6,900 partner hour. backed this, partner 8-hour intrusion to store operations as a consequence of partner specialist unknowingly downloaded malware may cost up to $55,000 in lost income. To dodge this misfortune and surety continuous customer administration, retail organizations must be propelled to prop oneself for all potential crises. a vital some piece of these arrangements should exemplify a day by day reinforcement of all key business information. Because of this a reinforcement and restore arrangement got to take after some fundamental techniques. To start with, the reinforcement should be performed on an ordinary. Next, the reinforcement should be keep as expelled from the introductory information as potential however close enough that it is repaired in a short measure of your time. Last, the reinforcement must be tried every now and again to affirm that its working appropriately. Moreover, if a business holds MasterCard information, the reinforcement need to acclimate to Instalment Card business learning Security Guidelines concerning the stockpiling of customer information. The past couple of years have seen a lot of progressions in Retail IT, especially around systems administration, interchanges, and cloud-based administrations. its worked with heading retailers over these progressions to affirm that actualizing a business coherence response is okay, minimal effort, and checked its pleased to be a part of the National Retail Organization (NRF) Relationship of Retail Engineering Benchmarks (Expressions). its working to affirm that cloud-based reinforcement and disaster recuperation completely meets the unique needs of shops. Key Benefits: •Regular Backups: Distinctive results lock you out of the framework while a reinforcement is performed. Reinforcements run inside the foundation and may be set to happen as a rule as quarter-hour or at the highest point of each day, while not intruding on or deceleration down your system and ADP framework. •Offsite Storage: Most results can singularly move your data numerous miles not far off that keeps on being inclined to an area wide disaster. Your data is keep solidly far away from your essential area in data focuses set adjust the nation. •Fast Restores: Mixture of off-site results require at least every day to ask for and restore the data. the data may be repaired inside one moment, of note of welcome, depending upon the scale and sort of data. •Backup Testing: The main part of Disaster Recuperation administrations store the data, however don't examine it to see whether a suitable restore may be performed. It data is mechanically tried upon receipt for ease of use. In a disaster situation, you can either act or be acted upon. Retail operations will be prepared to act in the event of a disaster as large as a flood or as small as an electrical outage. Reference: What is enterprise risk management (ERM)? definition and meaning. (n.d.). BusinessDictionary.com. Retrieved June 24, 2014, from https://www.businessdictionary.com/definition/enterprise-risk-management-ERM.html CHU, S. (2012, July 9). Enterprise Risk Management (ERM) Framework for Directives. . Retrieved June 24, 2014, from https://www.directives.doe.gov/development-and-review-of-directives/enterprise_risk_management_frameworks Seven Best Practices to Improve Your Retail Sales Training Program | Retail Training Services. (n.d.). Retail Training Services. Retrieved June 24, 2014, from https://retailertrainingservices.com/blog/entry/seven-best-practices-to-improve-your-retail-sales-training-program Quorum | Disaster Recovery Services for Retail Businesses. (n.d.). Quorum. Retrieved July 2, 2014, from https://www.quorum.net/industries/retail/ A©International Academy of New Zealand 2013IANZ - DB702 Risk Management Version 7Page 1 Assessment moderated on 1 August 2013

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