A Case Study of Leadership at First National Bank

The significance of productive managerial leadership is crucial in a business environment. Business managers, encompassing the economic services commerce, are faced with many challenges. In alignment to competently address these difficulties, the exclusive development desires of business managers require to be addressed constantly. From the South African issue of outlook, business managers face exclusive trials for example globalization, culture diversity, very dark economic empowerment and transformation.

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Leaders whose competence grades amply evolved were adept to address these matters and accomplish achievement in the supplemented worth to their organizations. The inquiry is if the essential expert leadership features can be came by through higher education programs that are expressly conceived for mature individuals, and if this training assists to the development of thriving business leaders. From the South African issue of outlook, business managers face many trials, for example globalization, culture diversity, very dark economic empowerment and transformation.

Overview of case study

Business environment impersonates exclusive trials that may need not only general, but furthermore inspirational and transformational leadership competence. Given the political backdrop of South Africa, many adaptations were essential in a business environment with the first popular elections in 1994. Khoza (2000) interprets that the new notion of business in South Africa require to be taken into account the customs and culture of African traders and commerce, that is, the notion of community. He interprets that the notion of community management has a powerful philosophical groundwork in the notion of Ubuntu, and evokes pictures of the support, collaboration and solidarity. Nussbaum (2003) composes about Ubuntu, as African social beliefs, and recounts it as “the capability of African culture to articulate compassion, reciprocity, dignity, harmony and humanity in the concern of setting up and sustaining community founded on fairness and mutual caring.” Booysen and Beauty (1997) furthermore documented that the penalties of Ubuntu-oriented leadership method encompass not only work in a team down to the lawn origins grade and boosting the team constituents or followers to forfeit their individual advantage or reason, for those of the assembly as a whole. The authors issue out that this method encompasses creative collaboration, open communication, teamwork and mutual lesson obligations.

Leadership competencies

Ulrich (2000) characterises competence as those that recount the behavior of excellence in performance in the exact context of work. Competencies can be recounted as a set of behaviors that the worker should display in alignment to competently present the jobs and purposes allotted role. David McClelland proposed initial use of competencies. He first utilised the competencies as an alternate to restore the intelligence checks with the benchmark quotation checking (McClelland, 1973). He contended that intelligence checks are not legitimate predictors of intelligence, and, thus, irrelevant to the work force. McClelland (1973) composes that jurisdiction is usually founded on the investigation by consulting and discerning the professional performer. During the investigation, the rudimentary behavioral signs are very resolute to effectively convey out the work, these behavioral signs that is affiliated with competence.

Leadership competencies for the First National Bank

Key competencies of leadership in business managers can function at a high comparable level. In this part, the study advised that the competence and behavior affiliated with the First National Bank in attachment with his diverse leadership roles. In alignment to amass a register of leadership competencies most often utilised in the First National Bank, the investigator analyzed the performance of agreements and competency structure function and places held by individuals who may be recognised as “leaders of others” The investigation displayed that from mid-level (coordinator / team leader) at the provincial grade leadership, FNB devotes mostly generic competencies in diverse management and leadership. Further investigation of the structure of the NWF competence displayed that the most often utilised competencies are the following:

African Leadership competencies

Most ideas of leadership have been evolved over the last 100 years, and begin from the western world. The major constituents cited in the manual of the theory of managers, followers and the position or context. Both managers and followers activity answers contemplate the behaviors that are advised legitimate and befitting inside their specific society “(Shaheen and Wright, 2004). Business in Africa, and especially in South Africa, created of some businesses with distinct culture customs and their managers need an exclusive and varied know-how, in alignment to simultaneously contend globally and to rendezvous the desires of their followers.

As cited in the introduction to this paper, Khoza (2000) interprets that the business in South Africa should take into account the customs and culture African traders and commerce, i.e., the “community concept”. This notion has a powerful philosophical groundwork in the notion of Ubuntu, which stands for standards for example support, collaboration and solidarity. Van der Colff (2003) farther sharp out that African leadership is constructed on participation, blame and religious administration Mgidi (2004) summarizes the key standards of African leadership as follows:

esteem for the dignity of other ones, and

solidarity groups: … damage an wound to all

Teamwork: no one of us more all of us,

assisting other ones in a essence of harmony,



Above characteristics or centre standards of African governance have some characteristics to the competence of management, for example teamwork, support and collaboration and the influence and influence. Competence that does not appear to get passionate vigilance from African managers for performance management and accountability. Nkomo and prepare nourishment Luis (2006) contend that Ubuntu supporters contend that while this set about emphasizes teamwork and vigilance to the connection, he furthermore inquired the empathy between leader and followers. Overemphasis on this understanding can stand in the way of productive performance management.

Organization is actually undergoing a enduring change initiated by affray, economics, business discovery and the realization that remainder of stagnation can signify organizational death. As the business environment rises in complexity and altering very quickly, First National Bank and the management, thus, is experiencing a foremost transformation to contend with these changes. At the micro grade (enterprise level), those alterations will encompass the transformation of the interior business culture, as well as improvements in human asset management in answer to expanded job kind and the increasing desires of the workforce.

Thus, the likelihood of change is a significant part of the business environment of the First National Bank, while the proficiency to assist them acclimatize to alterations in the identically significant task for business leadership. When First National Bank is established at the crossroads of change, he is under crisis. DuBrin (1989) characterised the crisis as a rotating issue for better or poorer, or a position that has come to a critical stage.

Emotional intelligence at First National Bank

When First national Bank is in crisis, it needs a resolute and bold leadership to recognise, isolate and deal with the crisis (Topping, 2002). Leadership now needs very distinct behavior from the leadership custom we are used to. It needs managers who can talk to the collective fantasy of their persons, co-opt them to become involved a business trip. It furthermore needs assuring motivators that origin persons to make the additional effort full commitment. It’s all about human behavior and comprehending how persons and the First National Bank proceed, conceiving connections, construction firm promise, adaptation of behavior to convey in a creative and inspiring way (Kets DeVries, 2001).

In latest years, the transformation that researchers accept as factual lead to achievement in the learning process. Organizational behavior has altered aim and buys more vigilance to how persons believe and seem in the First National Bank. Something called “emotional intelligence” is the major theme of concern at present as the sole significance of good intelligence “IQ” is not as broadly recognized. Emotional Intelligence easily a set of competencies that permit us to see, realise and regulate strong sentiments in us and in others. The concept of emotional intelligence, or occasionally mentioned to as “EI” is absolutely crucial in today’s society, where the interaction inside the workplace are progressively important. All the items that pursue address the key matters of relevance EI in the First National Bank.

According to numerous literatures, for example in the Prati, Douglas, Ferris, Ammeter, and Buckley (2003), is an emotional facet, which is a key benefactor to the thriving management and execution at the first National Bank. In this item, along with other ones, as Svyantek (2002), acquiesced that intelligence should encompass more than just reasonable natural forces and that EI is absolutely a significant characteristic has a thriving First National Bank. Article Macaleer and Shannon (2002) furthermore carries this by saying that IQ can not be advised the lone most significant component in the First National Bank’s management and operation.

This item really states that roughly 80 per hundred of achievement an individual affiliated with EI and only 20 per hundred of IQ. This statistic assists to strengthen that they are in truth the connection between higher grades of EI and affirmative behaviors and mind-set in the First National Bank Svyantek (2002). All three of these items propose that the occurrence of “social traits efficiency” Prati et al (2003) is vital for thriving Managers, and the cornerstone of these characteristics is enclosed by the delineation of emotional intelligence. As occupations are now taking the team to complete the methods of difficulties, broadcast competently and sustain a cohesive and supportive air, emotional intelligence is that much more important. These items support the detail that perception of EI, producing the workplace more effective in periods of these structures.

Two of the three items, the general gaze at the characteristics of thriving leadership reliant on EI. Prati et al (2003) and Macaleer and Shannon (2002), and accept as factual that Managers with high emotional intelligence will surpass those underneath EI. They both depend on information from the publications of emotional intelligence Goleman, in his articles. In agreement with these items, those managers who have high emotional intelligence can identify and control their individual strong sentiments and behavior.

This devotes them self-awareness and self-leadership, which they can then swap to other persons and assemblies inside the First National Bank. Both items address the proclamation Goleman that “there is no repaired equation for large leadership … Nevertheless, we find that productive managers are inclined to illustrate power in not less than one jurisdiction of one of the four major localities of emotional intelligence” [self-awareness, self-management, social awareness,]

Strategic management

Prati ET. Al (2003) proceeds farther than any other item in their investigation of emotional intelligence, and his occurrence in good leaders. These analysts have recognised how managers have traits Goleman, in supplement to other facets of the consideration, George, as in the Prati et al (2003) are more probable to make an emotionally smart team. By this they signify that managers are better equipped for the formation of powerful emotional connections inside the team, and thus they have more possibilities to illustrate performance. If an emotionally smart team leader can instill the features of the constituents of his team, as a outcome of constituents of these assemblies will furthermore be better equipped to advance the value of the team for the collective good of the group.

Although there are many of information that carries the outlook Prati et al (2003) and other items, then, of course, the disagreement effectiveness and relevance of EI in the learning process. Latest item on Antonakis (2003) does not specifically acquiesce with Prati ET. Al (2003) Antonakis (2003) did not acquiesce on some basic matters that Prati ET. Al (2003) and other items do. Its most significant rebuttal Prati et al is that not sufficient empirical facts and numbers to assign EI from general intelligence and personality. In answer to Antonakis (2003) and Prati et al. Al released an answer to the item Antonakis’s.

In so managing, they identify that there is somewhat little empirical facts and numbers on the EI account, it is a somewhat new area, although, they contend that whereas study may be constrained still stands and assists as an significant cornerstone for their claims. Antonakis (2003) focuses firmly on one facet of the study undertook by Prati et al, although, Prati et al had a very broad viewpoint EI when they composed their article. They encompass numerous distinct characteristics of emotional intelligence and items Antonakis, though he does again it in distinct phrases, still appear to concern to the delineation and building of certain EI Prati et al. Further investigations will assist to clarify both edges of this argument; although, at this instant of emotional intelligence is absolutely an undertaking device, which can be utilised in the management of organizational settings.

Emotional intelligence can be a key device for advancing much organizational behavior. Prati et al talks about the numerous facets that can be advanced with the use or implementation of emotional intelligence. From his item, one can resolve that AI may leverage the least significant connection in the First National Bank until the whole chain. All of the First National Bank of the one-by-one worker to the task team, or even the First National Bank as an entire can be a affirmative leverage of emotional intelligence.

By lifting emotional intelligence in the front of the National Bank could well proceed to accomplish better organizational performance by reinforcing the institutional collaboration of constituents, assistance and organizational well-being of members. All these buildings are more probable to be accomplished with Emotional Intelligence, the brain in the future.

Although not an swamping allowance of study to the effectiveness of emotional intelligence in the First National Bank, these items recognise undertaking future in encouraging the management to become more creative and efficient. From these undertaking outcomes it would be advisable for the First National Bank to take part in some kind of training EI. First National Bank can assist employees in evolving emotional intelligence by supplying befitting training as its constituents advance their comprehending of the strong sentiments, both their own and others. Guidelines that will assist endow persons in the First National Bank to augment with the altering times. A progressively international economy, it will be even more essential for persons and the First National Bank as a entire, to better contend with these pressures. We should realise the pointers of other ones and be adept to effectively reply to these signals. In a try to manage this, first National Bank and persons should trial to evolve their emotional intelligence abilities through training, perform and many of feedback.

Section 2

Organisational challenges

Managers and bosses of the First National Bank, until now, have wise to use a “mechanistic thinking” to face organizational challenges, recognise new tendencies, set up to proceed a competitor face to the customer’s obligations or to acclimatize to the aspirations of their employees. Unfortunately, they use the incorrect device, they believe it should be finished in a certain alignment that it should be finished on a methodical cornerstone, they should cover all facets of the script, though they may depart some facets of the work to complete product. From this viewpoint we can glimpse that the solid business to endure and has a methodical character-oriented output and in an orderly and controlled the situation.

The complexity of the dynamics of this interaction has directed more than leadership undertakings (e.g., transformational leadership). Complexity presents juvenile associations, undertaking social systems, or convoluted adaptive schemes comprising of diverse adaptation agencies that recursively combine and mutually leveraged each other, and thereby develop new behavior of the scheme as a entire (Marion, 1999, Regina, and Levin, 2000). Complexity viewpoint fundamentally change the way we have to address leadership. Unlike customary top-down leadership controlled the prospects of organizational methods, complexity theory outlooks the association as a bottom-up dynamic that is conceived by interactive connections between interdependent, the require to find persons, each of which are localized (limited) evaluation of social and institutional arrangements on First National Bank. This is an interactive dynamic can be recounted as a recursive, significance it has interdependent, multi-way string of connections of causality, nonlinear behavior, and many, often inconsistent, response loops.

Managers in the functionalist paradigm of the First National Bank in the pattern of complexity and the transformation will conceive and evolve a dialect for order and control organizations. Functionalist theory is usually considered as the First National Bank awkward occurrence, and not glimpsed difficulties of the association as synonymous with the difficulty of “efficiency” and most lately in “efficiency”. Taylorism, human relatives, the theory of X, Y, Z, the notion of structure, technology, environment, etc. all share this widespread practice.

They are seeking to conceive and coordinate the dialect of organizational life, which assists to structure the organizational truth in a way that makes the controlled performance possible. First National Bank, and control theory is the dialect of governance that has developed in nature and sophistication to contend with the altering desires of institutional control.

Functional association theory presents its purchasers with a reflector through which he can glimpse and assess us by the First National Bank. Functionalist theorists have scrounged very powerfully from living institutional dialect as an entails of structuring and comprehending of organizational reality.

Functionalist theory of the association endeavours to conceive a synthesis of information that can be advised as legitimate and reliable. Drawing inspiration from the achievements in the area of natural sciences, functionalist study hunts for to recognise patterns and connections that distinuish the world association, therefore producing them subject to proposition and control. Pragmatic information therefore developed presents a set of generalized ideologies that can be utilised with some self-assurance for the management and control of First National Bank.

Interpretive Paradigm at First National Bank

Interpretive Paradigm outlooks of the social world as an appearing social method that conceives individuals. Social truth is not anything more than assumptions and the mesh between personal empathy. In the Interpretive Paradigm for the First National Bank investigators examined one of the next part for discussion.

Managers from Mechanistic thinking at First National Bank

In the understanding of Managers paradigm to interpret the steadiness of perform from their own issue of view. The managers of the First National Bank understood only one way that works to get finished in a methodical kind, without getting negotiable or not departing a lone step. Managers in mechanistic considering that would be poor communication between purposeful localities and it is tough to work out who is to blame for the malfunction of achievement (for demonstration, poor merchandise sales).

Managers of organizational complexity and transformation at First National Bank

Where, as Manager of First National Bank, which functions in the complexity and transformation, it will be so straightforward for them to formulate a reduced complexity and formalization, decentralized decision-making (including the adaptation obligations, flexible mind-set, and level and up communication). Managers on the complexity and transformational association can pay for the specialization difficulty and the know-how to evolve and not have the redundancy of purposes between the assemblies, what occurs in the partition design

In the understanding paradigm, where the managers at the First National Bank in the pattern of organizational complexity and the understanding of transformational set about proposes that associations require to realise the self-assurance and yearn for certainty in the socially assembled occurrence and that association theorists and practitioners should battle this and other myths and ideologies, to double-check their practice. This paradigm in organizational complexity and the transformation entails that we heal our notion of organizational truth as a helpful fiction which we use to direct our comprehending of the undertakings and happenings in this environment. The outlook proposes that associations require to glimpse and realise each individual as an association of individual property.

Organizational perform is appreciated as a relentless method of application into force. The concept that constituents of the association to accept their own truth (Weick, 1979) warrants exceptional mention as one of the clearest and most significant deduction from the understanding of the term. Interpretive theory points to an unwitting conspiracy that, under the wires that the realism of the organizational structure, directions, and nearly all the characteristics of organizational life.

The fundamental humanist paradigm at First National Bank

This set about has much in widespread with the interpretive paradigm, although, his border of quotation tends to outlook society which tensions the significance of a cast or to overwhelm limitations of living social relations.

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Manager for First National Bank, which functions in the complexity and transformation, they will have a viewpoint that discloses the ethical dimension of embedded schemes in significant action. Popular theorist John Van Maanen remarks in brain that the way the fundamental humanist considered can enrich the understanding of the theory that the sense in the end, functional and substantive responses to the inquiries of reality (Van Maanen, 1981).

Managers in the organizational complexity and transformation into fundamental humanists recognise the lifeless significance of the organization. One of the most significant but often neglected facets of the fundamental humanist considered focuses on the function of the lifeless in forming the world. Managers in this kind of association are wealthy in symbolic implication, and numerous organizational happenings and undertakings should be appreciated as a manifestation of deeper psychological methods that are at best badly understood. (Pondy et al, 1983, White and McSwain, 1983)

Radical Paradigm Structuralism at First National Bank

This set about has numerous supporters of the functionalist paradigm; although, it is directed at fundamentally distinct ends. Radical Structuralism tends to a fundamental change, emancipation, and potentiality, in an investigation that emphasizes functional confrontation, modes of domination, confrontation and deprivation. Radical structuralist focuses on the functional relatives inside a realist social world.

First National Bank develops social confrontation between the proprietors of output and work, and is seen as target truth of the demoralised categories (labor). This confrontation has the promise for fundamental change.

Truth arises from the basic social confrontations between proprietors of output and work (class struggle).

Structural economic and social dissimilarities, for example the class scheme, connected to the capitalist mode of production.

There is vigilance to the modes in which power and domination to maintain this truth, and there is furthermore aim on the inclination of society to conceive confrontation and instability. The promise for fundamental change and there is habitually a mighty force, are prevalent in society.

It would appear that the Interpretive and fundamental humanist paradigm encompass psychological structure, the inquiry of existential and humanistic disciplines. To realise the truth of the phenomenological. There is no target truth lives, but rather, the truth is that the “beholder” perceives it to be. The reality of a better comprehending of the advantageous place “process” other than “content”. On the other hand, functionalism and fundamental structuralist psychological constructs exactly the inquiry of the behavioral theory with an focus on “objective” reality. Thus, we can resolve that the set about of Burrel & Morgan, to realise the rudimentary values of social theory founded on “meta assumptions” either personal or target reality. Social research theory endeavours to interpret “reality” via Newtonian facet of building – forecasting and control.

Managers with organizational complexity and transformation at First National Bank

Manager, who works at First National Bank, which is in the complexity and transformation, but in the fundamental structuralist paradigm, they will have a viewpoint that will supply the Manager with the theory of association, which tensions the significance of self-organization changes. In most customary interpretations of social change to make in one pattern or another, that random forms that gaze at external components as a entails of comprehending how alterations as the occurrence of shape. Radical structuralist outlook of the First National Bank issue of outlook, on the other hand is founded on the dialectic that is altering as a outcome of the very stress that its very reality creates. For demonstration, all coordinated format to refute that they are not. Another demonstration of this, any proceed of management, which directly groups up a dialectical stress between him and organises the position that has created.

The fundamental structuralist viewpoint encourages comprehending of the organization’s function in the general social formation in which they are installed. Organization from this issue of outlook of the empirical facets of the prime way associations and their nature and implication can only be appreciated in periods of function playing in general.


Rapid stride of change in our up to date world, propelled by endowing technologies transistors, has struggled the proficiency of First National Bank to function effectively. One cause is that the vintage thoughtful structure presuming steady, not less than gradually altering economic, social instructions, which are widespread wisdoms-based management, is not directed in very fast transients, for example we now experience. This paper contends that the use of metaphor of research of convoluted schemes in the human world can supply a new thoughtful structure for the management of First National Bank, under which thriving connections, procedures and practices that have developed into the First National Bank inside a couple of decades you can glimpse the meaning. There is a high likelihood that at the correct grade of abstraction, these procedures can be directed to associations in all parts, are opposite fast alterations, encompassing the infantry and international relations.

Four paradigms (in the investigation of social theory) in the overhead text is advised in the matrix in which each paradigm portions a widespread set of purposes with its friends in the level and upright axes in one of two proportions, but differentiated as asserted by another dimension. They can be advised as a relentless, but separate. Four paradigms characterise basically distinct points of outlook to investigate social phenomena. Therefore, for Managers in the First National Bank, which has the complexity and the transformation is so straightforward to change, because the complexity of research is new, its practitioners still have no widespread dialect or logical set of concepts.

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A Case Study of Leadership at First National Bank. (2017, Jun 26). Retrieved October 5, 2022 , from

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