1.0 Overview of Turkish Airline
Turkish Airline is the national air carrier for Turkey. The head office of Turkish Airline is located at Istanbul. With Istanbul Airport being the fundamental base for the firm, the Turkish transporter likewise has auxiliary center points at Esenboga International Airport, Adnan Menderes Airport and Sabiha Gokcen International Airport. Turkish Airline operates scheduled flight services to 41 domestic main cities within Turki and 206 international airports such as in Europe, Asia, America and Africa. The airline flies to 247 destinations which makes the airline the fourth-largest carrier in the world by number of destinations. The main importance that Turkish Airline emphasizes is to offer its employees with transparent working environment which supports team sprits and creativity. The employees situated all over the world could benefit from this because Turkish Airline is encouraging self-development where at an environment that the organization targets are internalized at every steps and levels. Other than that, ideas can also be shared and exchange freely among each other within the firm.
All of the people who join the aviation world commit themselves to their professions at our airlines. In Turkish Airlines, we have a wide-ranging of activities and multicultural structure which provides our employee with a unique and great career opportunity in aviation. There are two important characteristic that we highly encourage which are effective team work and corporate loyalty. These qualities are very important for us because while the qualification of the employees adds a distinct to the organization, individual targets and organization’s objective are in coherence with each other. At Turkish Airlines, we employ candidates who are good in human relations, who open to different types of culture, to those who are dedicated on constant self-development, good in innovation and productivity. We also emphasize on producing competitive environment and believe that the value of team work should be focused in different types in our working environment.
1.10 Current Employees
Below are the numbers of employees who are working for Turkish Airlines. The employees are categorized according to their job title, gender, education and etc.
1.2 Organization Structure
The figure below shows the organization structure of Turkish Airlines.
1.3 Mission, Vision and Core Values 1.3.1 Mission
Our mission is to become the world leading Air carrier with a wide coverage which adheres to all its strict laws and regulations with the flight safety procedure, reliability, good product line, best services and to be competitive in the industry.
Our visions are:
1.3.3 Core Values
Below are the core values that we emphasize:
1.4 Job and the General Requirements of the Position
Below are the categories of jobs which Turkish Airlines employs:
1.5 Job Analysis Questionnaire
All the applicants are welcomed to Turkish Airlines according to the appointments designated by the company’s system. All the candidates shortlisted who meet the basic requirements are then subjected to written and verbal assessments. The assessment is made using modern selection methods The purpose of this job analysis is actually to obtain information about Steward based on job duties and responsibilities. Therefore we contacted a stewardess from Turkish Airlines. We sent him an e-mail because we cannot manage to meet him in person because of his working schedule. We have asked him to complete a questionnaire regarding his job duties. The following is the content of the email that he has replied.
JOB ANALYSIS QUESTIONNAIRE
Please complete this questionnaire. Do it as honestly and accurately as you can. This questionnaire is all about your job. We hope that from your answers we could generate a jab analysis about the work of a steward. If you have any questions, please feel free to contact us. Thank you. .
QUESTIONS ABOUT YOU AND YOUR JOB
(Please tick one) X The instructions are specific and very detailed. The instructions given are general Instructions given are very general. Usually I must think myself.
X My job usually is the same. It is very rare for me to make different approach. In my job, usually I need to take different approach. I usually develop new technics and approaches.
(Tick all that apply). ___X___sudden check while I am doing my job. _______checking progress only after I have completed my job. ___X___Check and review my job when I am doing it. _______Check and review only after I have completed my job. _______Does not check on my job.
EQUIPMENTS YOU USE ON YOU JOB
There are actually no tools required to do my job. Its all about communications with the passengers.
Sitting on a chair, and using desk. X Occasionally sitting, standing, or stooping. X Usually standing or walking. X Carrying light objects X Carrying heavy objects
No, I do not find it necessary, because as a steward, there are no needs for higher education. It is all about improving our communications skills so that we can interact with our passenger well.
An employee should always smile and must have good communication skills. Other than that, the employee must always be calm no matter what happens because the employee need to tolerate with the passengers Please tick the box below. What is the minimum time required in performing the similar job and obtaining the knowledge and skills for this position.
TYPE OF SKILL AND/ LICENCE/CERTIFICATION/REGISTRATION
Please list all the skills, licensing, certification or registration needed to do this job. A steward doesn’t need any special certificates. What they need is a good personality and good communication skills.
2.0 JOB SPECIFICATION AND DESCRIPTION
In Turkish airlines job specification describes by the learning, abilities, training, knowledge, and capacities you accept are basics to performing a as pilots or stewardess. The employment determination is produced from the occupation investigation. Conceivably, likewise created from an itemized set of responsibilities, the employment detail portrays the individual you need to contract for a specific occupation. A job specification cuts to the detail risks hurting deeply with your necessities while the set of responsibilities characterizes the obligations and prerequisites of a representative’s employment in point of interest. The employment detail gives point by point aspects, learning, training, aptitudes, and experience required to perform the occupation, with a review of the particular employment necessities.
2.1 Job Description
Working as a flight attendant for a major airline is supposed to be a gorgeous and sensational job. The cabin crew is equally responsible for the safety and well-being of its passengers. Their duties include:
2.2 Job Specification
The qualities, appearance and health of an individual are usually more important than the education level that they possess although there are minimum levels of education background needed. A minimum qualification on education is enough as a minimum requirement because they will be trained regarding their job. Our airline will be sending our newly recruited cabin crew for training so that they can comple the training on safety, legal issues, and on how to treat the passenger better. There are also few choice of preliminary training available, which bring in candidates to skills and recruitment processes.
2.3 Key Skills
Usually employers will look at:
The purpose of the job description is to give potential applicants an accurate account scope and size of the post. It is a tool that individuals will use to assess their ability to perform the job and help them to decide if they wish to apply for the post. It will likewise be alluded to amid probation and at the representative evaluation every year. In Turkish airlines job specification describes by the learning, abilities, training, knowledge, and capacities you accept are basics to performing a as pilots or stewardess. The employment determination is produced from the occupation investigation. Conceivably, likewise created from an itemized set of responsibilities, the employment detail portrays the individual you need to contract for a specific occupation. A job specification cuts to the detail risks hurting deeply with your necessities while the set of responsibilities characterizes the obligations and prerequisites of a representative’s employment in point of interest. The employment detail gives point by point aspects, learning, training, aptitudes, and experience required to perform the occupation, with a review of the particular employment necessities.
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