A Business Report on Turkish Airlines

1.0 Overview of Turkish Airline

Turkish Airline is the national air carrier for Turkey. The head office of Turkish Airline is located at Istanbul. With Istanbul Airport being the fundamental base for the firm, the Turkish transporter likewise has auxiliary center points at Esenboga International Airport, Adnan Menderes Airport and Sabiha Gokcen International Airport. Turkish Airline operates scheduled flight services to 41 domestic main cities within Turki and 206 international airports such as in Europe, Asia, America and Africa. The airline flies to 247 destinations which makes the airline the fourth-largest carrier in the world by number of destinations. The main importance that Turkish Airline emphasizes is to offer its employees with transparent working environment which supports team sprits and creativity. The employees situated all over the world could benefit from this because Turkish Airline is encouraging self-development where at an environment that the organization targets are internalized at every steps and levels. Other than that, ideas can also be shared and exchange freely among each other within the firm.

All of the people who join the aviation world commit themselves to their professions at our airlines. In Turkish Airlines, we have a wide-ranging of activities and multicultural structure which provides our employee with a unique and great career opportunity in aviation. There are two important characteristic that we highly encourage which are effective team work and corporate loyalty. These qualities are very important for us because while the qualification of the employees adds a distinct to the organization, individual targets and organization’s objective are in coherence with each other. At Turkish Airlines, we employ candidates who are good in human relations, who open to different types of culture, to those who are dedicated on constant self-development, good in innovation and productivity. We also emphasize on producing competitive environment and believe that the value of team work should be focused in different types in our working environment.

1.10 Current Employees

Below are the numbers of employees who are working for Turkish Airlines. The employees are categorized according to their job title, gender, education and etc.    

1.2 Organization Structure

The figure below shows the organization structure of Turkish Airlines.  

1.3 Mission, Vision and Core Values 1.3.1 Mission

Our mission is to become the world leading Air carrier with a wide coverage which adheres to all its strict laws and regulations with the flight safety procedure, reliability, good product line, best services and to be competitive in the industry.

1.3.2 Vision

Our visions are:

  • To become an air carrier with
    • A continuous growth in airline business
    • Zero or low crashes
    • Best services in the world
    • Best prices to match with low cost carriers
    • Low sales and distribution cost which is below in the same industries
    • Adaption to the modern principal by observing the shareholders and the stakeholders.

1.3.3 Core Values

Below are the core values that we emphasize:

  • Honesty
  • Customer Satisfaction
  • Respecting the Individuals
  • Innovative
  • Team Work
  • Leadership
  • Productivity
  • Privacy
  • Open Door Policy

1.4 Job and the General Requirements of the Position

Below are the categories of jobs which Turkish Airlines employs:

  • Cabin Crew,
  • Cockpit Crew
  • Overseas Office Employees
  • Administrative or Technical Department Employees (General Employment)

1.5 Job Analysis Questionnaire

All the applicants are welcomed to Turkish Airlines according to the appointments designated by the company’s system. All the candidates shortlisted who meet the basic requirements are then subjected to written and verbal assessments. The assessment is made using modern selection methods The purpose of this job analysis is actually to obtain information about Steward based on job duties and responsibilities. Therefore we contacted a stewardess from Turkish Airlines. We sent him an e-mail because we cannot manage to meet him in person because of his working schedule. We have asked him to complete a questionnaire regarding his job duties. The following is the content of the email that he has replied.

JOB ANALYSIS QUESTIONNAIRE

Please complete this questionnaire. Do it as honestly and accurately as you can. This questionnaire is all about your job. We hope that from your answers we could generate a jab analysis about the work of a steward. If you have any questions, please feel free to contact us. Thank you. .

QUESTIONS ABOUT YOU AND YOUR JOB

  1. What is your name :

Alumin Kech

  1. What is the title of your job

Steward

  1. How long have you been working in this position?

3 years

  1. Please state you immediate supervisor’s name

Mr Abbas

  1. What are the instruction given at you workplace?

(Please tick one) X The instructions are specific and very detailed. The instructions given are general Instructions given are very general. Usually I must think myself.

  1. Please tick one of the followings:

X My job usually is the same. It is very rare for me to make different approach. In my job, usually I need to take different approach. I usually develop new technics and approaches.

  1. How does ur supervisor check on your job?

(Tick all that apply). ___X___sudden check while I am doing my job. _______checking progress only after I have completed my job. ___X___Check and review my job when I am doing it. _______Check and review only after I have completed my job. _______Does not check on my job.

EQUIPMENTS YOU USE ON YOU JOB

  1. Name the tools, machines and devices that you use to do your job.

There are actually no tools required to do my job. Its all about communications with the passengers.

  1. Describe the physical state when doing your job:

Sitting on a chair, and using desk. X Occasionally sitting, standing, or stooping. X Usually standing or walking. X Carrying light objects X Carrying heavy objects

EDUCATION

  1. Check the box which best indicates your formal education background.

Minimum Requirements:

  • High School
  • Vocational/Technical/Business School
  • College/Associate’s Degree
  • Bachelor’s Degree
  • Master’s Degree
  • Doctorate Degree
  1. Do you find it necessary to continue your education required to advance in your career?

No, I do not find it necessary, because as a steward, there are no needs for higher education. It is all about improving our communications skills so that we can interact with our passenger well.

WORK EXPERIENCE

  1. What are the experiences needed for a new employee to fill in the position.

An employee should always smile and must have good communication skills. Other than that, the employee must always be calm no matter what happens because the employee need to tolerate with the passengers Please tick the box below. What is the minimum time required in performing the similar job and obtaining the knowledge and skills for this position.

  • Less than 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • 3 to 5 years
  • 5 to 7 years
  • 7+ years
  1. How much time does it required to learn about this job?
  • 1 month
  • 1 to 3 months
  • 3 to 6 months
  • 6 months to 1 year
  • 1 to 2 years
  • More than 2 years

TYPE OF SKILL AND/ LICENCE/CERTIFICATION/REGISTRATION

Please list all the skills, licensing, certification or registration needed to do this job. A steward doesn’t need any special certificates. What they need is a good personality and good communication skills.      

2.0 JOB SPECIFICATION AND DESCRIPTION

In Turkish airlines job specification describes by the learning, abilities, training, knowledge, and capacities you accept are basics to performing a as pilots or stewardess. The employment determination is produced from the occupation investigation. Conceivably, likewise created from an itemized set of responsibilities, the employment detail portrays the individual you need to contract for a specific occupation. A job specification cuts to the detail risks hurting deeply with your necessities while the set of responsibilities characterizes the obligations and prerequisites of a representative’s employment in point of interest. The employment detail gives point by point aspects, learning, training, aptitudes, and experience required to perform the occupation, with a review of the particular employment necessities.

2.1 Job Description

Working as a flight attendant for a major airline is supposed to be a gorgeous and sensational job. The cabin crew is equally responsible for the safety and well-being of its passengers. Their duties include:

  1. To welcome passengers as they board and exit the plane
  2. To show the passenger their respective sits and to aid the elderly and disable people
  3. To serves foods and beverages
  4. To check the safety and emergency equipment and provide information about the usage of the equipment’s to the passenger.
  5. To deal with the Emergency plans and equipment
  6. To create and fill-up flight reports after each flight.
  • The job can be emotionally difficult because the crew must deal with different passengers from different country and cultures.
  • Cabin crews usually work at odd timings because their job are tied with the flight schedule and they might be replacing for their colleagues for emergency leave purposes.
  • Usually there are some restrictions by the employers regarding those who are working as a cabin crew. For example, there shouldn’t be any piercing or visible tattoos, well developed physical body structures and other criteria also.

  2.2 Job Specification

The qualities, appearance and health of an individual are usually more important than the education level that they possess although there are minimum levels of education background needed. A minimum qualification on education is enough as a minimum requirement because they will be trained regarding their job. Our airline will be sending our newly recruited cabin crew for training so that they can comple the training on safety, legal issues, and on how to treat the passenger better. There are also few choice of preliminary training available, which bring in candidates to skills and recruitment processes.

2.3 Key Skills

Usually employers will look at:

  • A good communication skills
  • A first-rate interpersonal skills
  • A calm person that could handle any situation in case of emergency.
  • A good vision and have good hearing
  • A good Fitness- Usually requires the cabin crew to swim at least 25 metres
  • To tolerate with the timing of different zones.

The purpose of the job description is to give potential applicants an accurate account scope and size of the post. It is a tool that individuals will use to assess their ability to perform the job and help them to decide if they wish to apply for the post. It will likewise be alluded to amid probation and at the representative evaluation every year. In Turkish airlines job specification describes by the learning, abilities, training, knowledge, and capacities you accept are basics to performing a as pilots or stewardess. The employment determination is produced from the occupation investigation. Conceivably, likewise created from an itemized set of responsibilities, the employment detail portrays the individual you need to contract for a specific occupation. A job specification cuts to the detail risks hurting deeply with your necessities while the set of responsibilities characterizes the obligations and prerequisites of a representative’s employment in point of interest. The employment detail gives point by point aspects, learning, training, aptitudes, and experience required to perform the occupation, with a review of the particular employment necessities.

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